Horrendous design
Cant reserve in advance (beyond 10 minutes) so you have to plan your entire day around waiting until there is a free machine.
App itself is buggy, scrolling doesn’t work if you re-enter the app and the reserve system is glitchy.
App itself is buggy, scrolling doesn’t work if you re-enter the app and the reserve system is glitchy.
Even Worse Than Circuit Go
Yes. It’s even worse than Circuit Go, I didn’t know that was possible. As many other people are saying, the apps just permanently stuck on a white screen, and website tries to forward you to the app. Shambles.
I would put 0 if possible
Told me I had to update . As soon as I update it , it stays on a white screen and I can no longer pay for washing. This would be forgivable if the website was easy to use to pay but it just redirects you to the app. I have restarted my phone and deleted and uninstalled it and still not working. Useless
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Currently broken
On opening it briefly flashes the splash screen, then the whole screen goes white and stays white
action needed
The app is not working at all after updating, the screen is all blank, nothing appeared!!!please fix it ASAP!!!
Awful
Permanent white screen upon opening the app.
App is broken
White screen. Had to redownload and it was still broken
Doesn’t work on phone
Very bad. Can’t use the app to wash the laundry. It’s just white screen
Terrible
The app doesn’t even turn on like
Won’t load.
Washes are way too expensive and the app just white screens upon loading.
Overpriced and poorly designed
I paid £6.90 for a wash and a dry after navigating the clunky app for ten minutes (the app glitched out on my first payment) and my clothes came out of the dryer just as damp. I have no alternatives since this is the only laundrette on campus.
Broken update
Updated the app today to do washing and now the app is just stuck on a white screen amazing
Does not work
It notified me that my washing was nearly done go to check it had 35 mins left furthermore with the latest update it doesn’t even work takes you to a blank screen
Horrible app
Absolutely useless , downloaded to try wash my clothes , stuck at a white page forever and doesn’t transition anywhere else, can’t believe they have so many machines in different cities
Washing/drying machines
A solid 1/5
Very disappointing experience. I paid to use the washing machine, but after taking the payment the machine displayed an error and did not start. I then had to wait around 20 minutes for the app to reset before I could try again.
The same thing happened with the dryer afterwards. In total, I spent almost an hour trying to get the machines to work and lost £3.50 because of failed transactions.
I contacted customer support, but I did not receive a clear explanation or a proper solution. For something as basic as washing and drying clothes, the whole process should be simple and reliable.
Poor system, frustrating experience, and disappointing customer support.
Very disappointing experience. I paid to use the washing machine, but after taking the payment the machine displayed an error and did not start. I then had to wait around 20 minutes for the app to reset before I could try again.
The same thing happened with the dryer afterwards. In total, I spent almost an hour trying to get the machines to work and lost £3.50 because of failed transactions.
I contacted customer support, but I did not receive a clear explanation or a proper solution. For something as basic as washing and drying clothes, the whole process should be simple and reliable.
Poor system, frustrating experience, and disappointing customer support.
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Extremely annoying
When you are trying to book a machine to use, once it is marked as “finished” the machine disappears from the list for booking despite there still being time left before it is “ready” within the 15 minute window
Horrible system
Washer just spun my clothes for 12 minutes even though I selected cold wash. No water. Just spinning. My clothes? Still dirty. Won’t let you change it on the machine. It did this to me TWICE because I thought it was maybe a mistake the first time, only to find out that at least 3 of my classmates had the same exact thing happen to them. Stole £8 from me for nothing.
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randomly shut down
every machine went down on the app, called customer service and they just tell you to wait and that they can’t help or compensate for “connectivity issues”. genuinely one of the greediest and scummiest washing companies to exist
useless machine
Awful experience with washing machines, it does not run after payment.
Chronic Downtime, Avoid This Service
I have repeatedly experienced problems with this service. Several times, their machines have stopped running mid-cycle, and their app is consistently unreliable, offering little to no useful information.
Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes.
Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service.
Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes.
Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service.
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