Very pool quality
Couldn’t iron suit properly. Very low quality service. I don’t recommend
Disrespectful, Unprofessional, And Dishonest
If there's 0 I would rate zero.
The worst experience,
I booked my one bag of laundry to be picked at 9am Sunday and deliver Sunday late afternoon.
Sunday afternoon the support contacted me for pricing, they said they will not deliver same day, unless I pay extra for faster delivery (although nothing of that mentioned in the app when booking), I informed them that I need my laundry in the morning before going to work, and that 9am is okay but 10am is late, and if they can't deliver buy these times then better bring me back my laundry without washing and I'll handle it.
so they promised that they'll deliver next day in the morning between 9-10.
In the morning it passed 10am, so I call him to check, they said it's with the driver, so I told them to let the driver call me to see where's he, the driver calls at 10:20 and says he needs less than 15min, now it's 10:56 and I called the driver, he said he's under the building and I confirmed the building name with him, now it's 11:15 the laundry not here and the driver not answering, I contacted the support and they said they raise a complaint and will check and update me about what time the delivery will be,
at 11:40 they say it'll be with me in 30 to 40min !!!!!
I asked why since the driver under my building or in the area, they answered "Because the item is with different driver he is bring to you directly."
What a headache!!!!
The purpose of this service is to ease on the daily task and load of the client not to make a nightmare from a simple thing.
Now because of this not i only lost my time, I also lost a client because I couldn't attend the meeting with him because my clothes are not delivered to me because of this unprofessional, disrespectful, and dishonest service.
This is my experience, be careful people.
The worst experience,
I booked my one bag of laundry to be picked at 9am Sunday and deliver Sunday late afternoon.
Sunday afternoon the support contacted me for pricing, they said they will not deliver same day, unless I pay extra for faster delivery (although nothing of that mentioned in the app when booking), I informed them that I need my laundry in the morning before going to work, and that 9am is okay but 10am is late, and if they can't deliver buy these times then better bring me back my laundry without washing and I'll handle it.
so they promised that they'll deliver next day in the morning between 9-10.
In the morning it passed 10am, so I call him to check, they said it's with the driver, so I told them to let the driver call me to see where's he, the driver calls at 10:20 and says he needs less than 15min, now it's 10:56 and I called the driver, he said he's under the building and I confirmed the building name with him, now it's 11:15 the laundry not here and the driver not answering, I contacted the support and they said they raise a complaint and will check and update me about what time the delivery will be,
at 11:40 they say it'll be with me in 30 to 40min !!!!!
I asked why since the driver under my building or in the area, they answered "Because the item is with different driver he is bring to you directly."
What a headache!!!!
The purpose of this service is to ease on the daily task and load of the client not to make a nightmare from a simple thing.
Now because of this not i only lost my time, I also lost a client because I couldn't attend the meeting with him because my clothes are not delivered to me because of this unprofessional, disrespectful, and dishonest service.
This is my experience, be careful people.
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Response from developer
Thank you for your feedback. We sincerely apologize for the poor experience you had with our service. We take all customer concerns seriously and would like to investigate this matter further to ensure it doesn't happen again. Please contact us at support@washon.ae so we can look into your issue and work towards a resolution.
Best Laundry company in Dubai
I booked for shoe cleaning and they did perfect job. This is best laundry service in Dubai
Don’t send anything delicate or valuable
We’ve used them weekly for nearly 2 years but the amount of times our clothes have come back ruined or shrunk or destroyed is getting out of hand. They don’t apologise or offer any compensation (messages just go ignored) - a 2000 AED jumper was totally shrunk and they didn’t even apologise. Even basic tshirts come back ruined. Real shame as pickup / drop off service is good & pricing is the cheapest. Not worth it anymore though.
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Horrible service and management.
Terrible customer service. Wait until they ruin an item of clothing, evade the responsibility, have you wait for weeks for a resolution and then not pay a compensation when they say they would. It’s probably one of my most terrible experiences dealing with customer service ever.
