Vouchers page need fixing
The app is easy to use, but since the system upgrade in summer 2025, I can no longer see vouchers in my wallet earned from my visits. Please fix it admins
Needs stability updates
Using iPhone with IOS 26
1. when typing in register surname
App would delete typing as if phantom presses so had to type quickly before app tried to delete all data. This happened multiple times
2. trying to select the tick box for accepting conditions, it opened a new tab to show conditions
(Change hit box here)
3. On returning from conditions tab, it has removed the details entered for name and address, again running into issue highlighted in one.
4. Connection to payment is slow even with strong signal.
5. Add push notification to coffee being available.
1. when typing in register surname
App would delete typing as if phantom presses so had to type quickly before app tried to delete all data. This happened multiple times
2. trying to select the tick box for accepting conditions, it opened a new tab to show conditions
(Change hit box here)
3. On returning from conditions tab, it has removed the details entered for name and address, again running into issue highlighted in one.
4. Connection to payment is slow even with strong signal.
5. Add push notification to coffee being available.
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easy rewards!
love getting my specialty filter coffees and breakfast burritos through the app to get rewards
Best coffee available, stunning settings
Really the best coffee about, very knowledgeable staff and exceptional decor. Apps brilliant as well
Excellence
Great app, clear, user friendly and efficient
Great Update!
This app has gone through some great updates, making it much easier to use for my favourite coffee company
Love the app
Easy to use as it’s loaded into my wallet
Ace coffee
Love the WatchHouse brand, we buy the beans and coffees regularly for a nice walk around the parks in london. The app is easy to use and it’s a nice pick me up when I get that free coffee 🥳.
All round ⭐️⭐️⭐️⭐️⭐️
The app is both pretty and functional. The coffee is the best in London. The staff are genuine and friendly. The cafe is beautiful and aesthetic.
Pay your staff living wages don’t offload the responsibility to customers
Shameful tipping practice - we should make it law that company execs are paid with customer tips only!
Automatic tipping
Really dislike the automatic tipping feature.
One-star for the absurd automatic tipping requirement
While I love this cafe (I buy two coffees a day from them, which costs me a small fortune!), the app’s automatic addition of a
12.5% tip for a takeaway/collection order is absolutely absurd. The product price already includes the making and delivery of coffee to the point of collection - what is the extra service that deserves a tip? And in any case, why on earth would I tip for a service before I have received the service and determined that it is worth tipping?
The previous version of the app was already bad because of this automatic tipping, but at least it was possible to remove the tip with one click. Now I need to open an entirely new page, manually insert £0 tip, and go back. That’s just awful UI design - needlessly inconvenient for the customer and just wrong as a business principle.
Perhaps this is an attempt to import America’s ridiculous tipping culture. Whatever the reason, please remove the automatic tips from takeaway/collection orders and, if needed, adjust the prices to pay your baristas a fair wage!
12.5% tip for a takeaway/collection order is absolutely absurd. The product price already includes the making and delivery of coffee to the point of collection - what is the extra service that deserves a tip? And in any case, why on earth would I tip for a service before I have received the service and determined that it is worth tipping?
The previous version of the app was already bad because of this automatic tipping, but at least it was possible to remove the tip with one click. Now I need to open an entirely new page, manually insert £0 tip, and go back. That’s just awful UI design - needlessly inconvenient for the customer and just wrong as a business principle.
Perhaps this is an attempt to import America’s ridiculous tipping culture. Whatever the reason, please remove the automatic tips from takeaway/collection orders and, if needed, adjust the prices to pay your baristas a fair wage!
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What’s with the aggressive tipping?
I love this coffee shop but I absolutely hate that they have made it difficult to remove the tip option. I almost always get take away so why am I being asked to tip in the UK? This American tipping thing has crept into cafes lately and it needs to stop. At £4 for a latte to take away, what am I tipping for? The way they’ve done this is shady too, before the recent update you could click off the tip on the same page (albeit they made the print very, very small and hard to see, which is dodgy enough), but now I could NOT remove the tip anywhere unless I went in to another page and had to type £0 and save to indicate no tip. It’s extremely crass and off putting, especially since you raised the prices again. Stop offloading the paying of decent wages onto your customers - this is the employer’s responsibility, not ours.
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Great company, ok app
Love WatchHouse but the app is a bit weak. Example - I get 6 stamps, the UI just goes back to zero, it doesn’t tell you there’s a free coffee ticket elsewhere in your the app. Makes you think they’ve shortchanged you. Fix this design guys.
Useless
Great coffee, useless app. Unresponsive and wouldn’t even let me log me in.
Cannot register
I've tried several times but cannot register because the button isn't working!!
Sign up is so last century
Apple allows app devs to include one click signup with Apple ID. Had to enter everything manually - didn’t even include auto complete on name and email. As I was signing up whilst in the queue this was really frustrating!
Though the app itself seems fine, and only needing six stamps for free coffee is very competitive (Notes needs 8 - though notes supports one click sign up!)
Though the app itself seems fine, and only needing six stamps for free coffee is very competitive (Notes needs 8 - though notes supports one click sign up!)
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App stopped working during sign up
Was super excited to use the app, however I couldn’t even finish the sign up… the app froze
Below par
Not a reflection of the coffee, but the app is terrible.
It’s slow, with style over function. Which is just frustrating.
There seems to be a 15-min lead time between ordering and collection, which is useless in London. Nero & Gail’s can be done in ~5mins
It’s slow, with style over function. Which is just frustrating.
There seems to be a 15-min lead time between ordering and collection, which is useless in London. Nero & Gail’s can be done in ~5mins
Sign up
Wow, what a bad sign up journey and no I’m not typing my password in wrong…
