Fuel rewards
Always get a “pump offline” error when attempting to use my points for gas. Very irritating
Fueling Issues
Love the app and the savings but the fueling feature is so inconsistent. I understand processing cards but it shouldn’t try to run $175 if I’m trying to put in $20 worth of gas etc. Maybe incorporate not having to use your phone to get gas and simply adding your number at the pump itself.
Poorly Customer Service
I am extremely disappointed with both the delivery service and Wawa’s customer support.
My order was never delivered. When I contacted customer service, I asked if they could simply resend my order since I still needed my food. Instead, I was told the only option was a refund that would take 10–12 days to process. This left me without my food and without my money, meaning I couldn’t even place another order.
I asked to speak with a supervisor and had to wait for a callback. By that time, it had already been about two hours since I placed the order. I explained the situation again and asked if there was any type of one-time courtesy credit or another solution. The supervisor repeatedly said there was nothing she could do, made no effort to help, and ultimately hung up on me while I was still speaking.
This was one of the worst customer service experiences I have ever had. Mistakes happen, but refusing to help a customer who never received their order and then hanging up on them is completely unacceptable. I expected much better from Wawa.
My order was never delivered. When I contacted customer service, I asked if they could simply resend my order since I still needed my food. Instead, I was told the only option was a refund that would take 10–12 days to process. This left me without my food and without my money, meaning I couldn’t even place another order.
I asked to speak with a supervisor and had to wait for a callback. By that time, it had already been about two hours since I placed the order. I explained the situation again and asked if there was any type of one-time courtesy credit or another solution. The supervisor repeatedly said there was nothing she could do, made no effort to help, and ultimately hung up on me while I was still speaking.
This was one of the worst customer service experiences I have ever had. Mistakes happen, but refusing to help a customer who never received their order and then hanging up on them is completely unacceptable. I expected much better from Wawa.
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Retail Theft
I was a loyal customer and earned over 9000 rewards points. Because I haven’t shopped or used my rewards points for a while they basically stole (let expire) 6000 points. Those points were earned! They amount to money! There is NO COST to Wawa to leave those points on my account! It’s a terrible policy and one that will make me rethink ever going there again! I know it’s unlikely they’ll care.
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Not so convenient
The app is cool. The problem is everybody doesn’t get the same treatment or the same rewards even if you’re using it just as much as someone else even if you have just as much points, my mom and my sisters and myself we compare and for some reason these things that my mom receives, we don’t receive, and I actually go to Wawa more than her use the app more than her. Another issue that the app has is there’s times when you’re in Wawa and it won’t load and there’s also times when you’re not receiving the accurate amount of points that you’re supposed to receive and I was showed how to check and for some reason, I have the newest Apple phone. It just is not loading even when I have the people at the store scan my card or app for me. So there’s definitely some issues that need to be dealt with not only that the updates the update should just be automatic or something like this because what are you really updating for? It’s an app that you score points every time you shop
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