Missing Items
So tired of these people not being able to get an order correct. It’s complete incompetence at this point. I can’t use an app to lose money, it’s nearly impossible to get a refund for an item that wasn’t sent.
One of the worst apps
Within the past few months, aside from being horribly slow, the app consistently logs you out whenever you open it. This is especially frustrating when it happens while you are at the register or self checkout!
Something went wrong, unknown error
Since the latest update, I get the “Something went wrong, unknown error” message when I try to use the app for gas or to open my rewards card when checking out.
cumbersome
App has one feature which is really annoying. when in proximity of a store, you get a banner. when you go to swipe left and flick it off the screen, the camera app opens. Seriously, who coded this thing?
I was looking for a late brunch
Wouldn’t let me place an order at 10:52am for breakfast that goes to 11:00am.
Horrible service
Everytime i order from wawa there is something missing from the order. They take advantage of college students in my area who have no other option for late night food and dont give them their full orders
Always uses location- misleading
I’ve had three so instante and had location permission set to “When using” I borucas that when I’d be near a Wawa I’d get a pop up about getting drinks at Wawa etc.
I wasn’t a fan of Wawa app using my location even when it’s set to while using. In every case I wasn’t not using the app. I set location on Wawa app to “NEVER” and today I drove by a Wawa and along came pop up on my screen for Wawa snacks. I checked, and location was still set to “NEVER” basically it’s using my location without my permission. @Apple should flag apps that lie regarding security on my phone like location
I wasn’t a fan of Wawa app using my location even when it’s set to while using. In every case I wasn’t not using the app. I set location on Wawa app to “NEVER” and today I drove by a Wawa and along came pop up on my screen for Wawa snacks. I checked, and location was still set to “NEVER” basically it’s using my location without my permission. @Apple should flag apps that lie regarding security on my phone like location
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Erroring every time and Stealing my points
I’ve run into a problem where everytime I do the gas option on the app it fails. Then I lose my points. It’s happened twice now and I’ve lost 1000 points. Fix this please
I’m going to Shell.
This app is pointless because you can only use the gas perk in app. This is a freaking gas station app and the main thing you come here for you need Apple Pay to take part in.
Annoying
Terribly slow when I go to use it. Every time. Sometimes would rather not scan or order via the app because the app is slow to start and very glitchy
Why’s it log out when at store all the time
Decent rears program but have to log back in every time I’m on the app more than 45 seconds for zero reason.
Awful Customer Service
It’s convenient to order pick up when I’m on the go but they frequently mess up my order and it’s impossible to get a refund for their mistakes
Slow app to load
The app takes forever to open up. Y’all need to get it fixed
The refund process is atrocious
It’s their own internal app refund process and it’s terrible you have to fill out a whole form just to start the process with no way to check on it afterwards. Essentially sending prayers out and hoping someone answers.They’ll allow you to order something that’s not in stock through their app and instead of just clicking on the order history and saying did not receive items or order. No instead you have to contact them and make your case. It’s god awful!!!! I thought I was filling out an application form with all the information they require for something you did through their own app.
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Maps don’t work
Maps don’t work cannot search for a Wawa if location is not enabled.
App is trash
App constantly updating, crashing, and signing you out. Essentially worthless.
App doesn’t work for prepayment
I have tried deleting the app deleting my account recreating a whole new account. The app physically does not let you order ahead. Absolutely annoying and would not recommend.
live notifications!!
great app but there’s only one issue with it—the live notifications don’t go away unless you uninstall the app, if you make a mobile order and allow the live notifs then it’ll stay even when you got your order. other than that, i love it!!
Extremely disappointing experience with a Wawa app order
I placed an order through the Wawa app on August 11 and spent roughly $90, including about $60 worth of sandwiches for my family. When my order was delivered, I opened the bag and realized that none of the sandwiches I ordered were included.
I contacted DoorDash support because they were handling the delivery, and I also went directly to the Wawa store to find out what happened. The Wawa employees told me that they had run out of the sandwiches and had informed the DoorDash delivery driver that they were unavailable. However, the driver still delivered the incomplete order without the sandwiches.
The biggest issue is that I paid around $60 for food I never received, and DoorDash did not process my refund.
I understand that restaurants can run out of items, but there needs to be better communication between Wawa, the Wawa app, the store, and the delivery service. If the sandwiches were unavailable, the order should have been updated appropriately and I should not have been charged for food I never received.
This was a very frustrating experience, especially after spending nearly $90 on the order. I would really appreciate someone from Wawa looking into what happened with my August 11 order and responding to me about how this can be resolved.
I contacted DoorDash support because they were handling the delivery, and I also went directly to the Wawa store to find out what happened. The Wawa employees told me that they had run out of the sandwiches and had informed the DoorDash delivery driver that they were unavailable. However, the driver still delivered the incomplete order without the sandwiches.
The biggest issue is that I paid around $60 for food I never received, and DoorDash did not process my refund.
I understand that restaurants can run out of items, but there needs to be better communication between Wawa, the Wawa app, the store, and the delivery service. If the sandwiches were unavailable, the order should have been updated appropriately and I should not have been charged for food I never received.
This was a very frustrating experience, especially after spending nearly $90 on the order. I would really appreciate someone from Wawa looking into what happened with my August 11 order and responding to me about how this can be resolved.
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Great food. Several problems with the app!
The food is awesome! I love how customizable the menu is! However, the app sucks! The favorites function does not work for the locations. And worse!!! There have been several times I will place an order and the app will say the order has gone through. But then I will pull up to the WaWa and the people there say the order failed! I do not have time to redo the entire order then wait for them to make it! Either make it so the app will tell me immediately or shortly after placing the order when it fails! That way I can immediately redo the order before I get there!
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