This app sucks
So many glitches and barely opens when I need it. Convenient when it actually decided to work
Fuel rewards
Always get a “pump offline” error when attempting to use my points for gas. Very irritating
Fueling Issues
Love the app and the savings but the fueling feature is so inconsistent. I understand processing cards but it shouldn’t try to run $175 if I’m trying to put in $20 worth of gas etc. Maybe incorporate not having to use your phone to get gas and simply adding your number at the pump itself.
Poorly Customer Service
I am extremely disappointed with both the delivery service and Wawa’s customer support.
My order was never delivered. When I contacted customer service, I asked if they could simply resend my order since I still needed my food. Instead, I was told the only option was a refund that would take 10–12 days to process. This left me without my food and without my money, meaning I couldn’t even place another order.
I asked to speak with a supervisor and had to wait for a callback. By that time, it had already been about two hours since I placed the order. I explained the situation again and asked if there was any type of one-time courtesy credit or another solution. The supervisor repeatedly said there was nothing she could do, made no effort to help, and ultimately hung up on me while I was still speaking.
This was one of the worst customer service experiences I have ever had. Mistakes happen, but refusing to help a customer who never received their order and then hanging up on them is completely unacceptable. I expected much better from Wawa.
My order was never delivered. When I contacted customer service, I asked if they could simply resend my order since I still needed my food. Instead, I was told the only option was a refund that would take 10–12 days to process. This left me without my food and without my money, meaning I couldn’t even place another order.
I asked to speak with a supervisor and had to wait for a callback. By that time, it had already been about two hours since I placed the order. I explained the situation again and asked if there was any type of one-time courtesy credit or another solution. The supervisor repeatedly said there was nothing she could do, made no effort to help, and ultimately hung up on me while I was still speaking.
This was one of the worst customer service experiences I have ever had. Mistakes happen, but refusing to help a customer who never received their order and then hanging up on them is completely unacceptable. I expected much better from Wawa.
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Retail Theft
I was a loyal customer and earned over 9000 rewards points. Because I haven’t shopped or used my rewards points for a while they basically stole (let expire) 6000 points. Those points were earned! They amount to money! There is NO COST to Wawa to leave those points on my account! It’s a terrible policy and one that will make me rethink ever going there again! I know it’s unlikely they’ll care.
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Not so convenient
The app is cool. The problem is everybody doesn’t get the same treatment or the same rewards even if you’re using it just as much as someone else even if you have just as much points, my mom and my sisters and myself we compare and for some reason these things that my mom receives, we don’t receive, and I actually go to Wawa more than her use the app more than her. Another issue that the app has is there’s times when you’re in Wawa and it won’t load and there’s also times when you’re not receiving the accurate amount of points that you’re supposed to receive and I was showed how to check and for some reason, I have the newest Apple phone. It just is not loading even when I have the people at the store scan my card or app for me. So there’s definitely some issues that need to be dealt with not only that the updates the update should just be automatic or something like this because what are you really updating for? It’s an app that you score points every time you shop
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App is buggy af
It won’t let me apply points to gas and have had this problem multiple times this summer. It’s the only reason to use the damn point system!
Apple Watch version
This app is awesome just needs an Apple Watch version
App sucks
I can’t tell you how many times I’ve had an issue with this app. It’s almost every single time that I use it.. and then I end up ordering from DoorDash because it doesn’t want to work for me. It is incredibly frustrating how many times I’ve tried.
Wawa fuel rewards
Loved the app for ordering food but why offer rewards for fuel if no one is able to use it? Not only can I not get points off, I can’t even use it to activate the pump to fill up and get points from that. Honestly Wawa has gone down these last few years and I don’t care to stop here for anything anymore, the food isn’t what it used to be.
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Never works
I can never use my rewards for fuel the app is always having issues what’s the point of having a reward system if it never works can’t redeem them anyway I’ve been having this issue for years now contacted customer service and still doesn’t work worthless app and system
Took my points with no warning
I spent over 180 dollars and saved up my points so I could get a pizza just for them to take all my points with no warning, no email no text no NOTHING. I understand points expiring but you would expect a warning in advance. Absolutely insane, like almost 2,000 points gone and now what little I have left they give me a poor warning for. I checked my friends apps and even they can’t find when their points would expire. 180 dollars for a pizza that I didn’t even get to order, this app is a scam. They took 1,400 points in one day, I did NOT spend that many points in one sitting or one month so for them to take it all in one day is crazy. Yall need to fix this because it’s obvious it’s intentionally hidden so you save points just for them all to expire with no warning. Money hungry app with no intention of giving back or letting you actually use the points.
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Expire your points
So now you can lose your points, that’s mean they wanted to expire your points, I loss a half of my points ! So that’s why I wrote this review 👎🏼👎🏼👎🏼👎🏼👎🏼
Will stress you out singing up
Why even bother signing up, it will ask you sign in through various accounts just to ask to verify with email & at the end will not open your account at all
Does not work for Gas
Took away 1000 of my points when claimed the 30 cents off a gallon discount. Payment did not go through for no reason and lost the points. Had to pay full price for gas. Wawa please fix your app.
Don’t order delivery
They’re always out of items and the refund process takes forever. Plus you have to call and can’t get a refund through the app
App never works
The app ordering system is a disgrace every time I try to order a bagel to be toasted. It doesn’t do it every time I try to order a large soda, a fountain drink. It only gives me the option small or medium but no large or xtra large .. you people need get a new app designer because your current one sucks
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horrible
y nothing works on this app . poorly managed , slow, dooesnt even work. genuinely hate wawa.
Why do I need to add method of payment with this new update?
Now it’s requesting for method of payment with this new update to Wawa was the trick never had this before
Worthless
This app is absolutely worthless and should be removed from the store. Why do I need to let this thing track me everywhere in order to use. Why do I have to allow myself to be doxed from an app just to get a few cents off of already overly priced gas… waste of space time and energy.
