Wayfair Service Pro User Reviews

What users say

Top reviews

Never can get any offer

This is the worst app to get job offer. You spent 5 days to schedule a phone interview then download the app and set it up and wait for your photo to get approved to start getting the offers for installation then life get more beautiful. Even if you open the app and wait to see the offers, as soon as the notification pop that there is a job in your area and click it, said that the offer is already taken. How it’s possible a human being in your area receive at the same time the offer and click on it and read the offer and set the availability time to do the job and send it to the client in just less than a second?! You can waste you time and wait for this game to see if you can see another offer to click on it faster? And you never win. If you try your chance in casinos in Vegas you have more chance to win !
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Professional

I love the work I do and it isn’t hard-working the app or communicating with Wayfair

Hard to get jobs

Every time a job that pays decent shows up, doesn’t matter how quick I try to book it, it always ends up getting claimed. Seems some users might have bots for such jobs. Wayfair should do a better job keeping track of those trying to cheat.

Waste of time no work

This app is a complete waste of time don’t get your hopes up never any job listings

Abusive to pros

They pay you 30% of what they charge the client for assembly. They banned my account (for a client claiming I brought someone with me to a job) and never told me why they banned me and never sent me the email to allow me to dispute the claim. I only found out because a pro support rep dug into it for me. They then tried to charge me money for missing jobs after my account got banned.
Predatory practices by an unethical employer.
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Good

This is a very good app, but for the last six months, I haven't been able to land a single job. Someone—or something—keeps beating me to them. I have completed over 1,000 jobs and hold a 5-star rating. It is unclear what system is used to distribute the vacancies. Perhaps there are simply too many professionals in my city—LA.
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Technical difficulties

This app seems to be having “Technical Difficulties” 2-3 times a week during peak work hours. Having to call in or text customers to get their addresses is starting to become the norm and feels completely unprofessional. Additionally I don’t know that the “add to calendar” feature has ever worked. Probably best to fix it or just get rid of it completely.
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Terrible waste of time and risky

I signed up for part time work, spent 3-4 business days waiting for account approval (submitting all personal data), and gave up after two months of no availability.
Curious if this isn’t just an attempt to farm personal data, would not recommend.

Brent Shelton

Side gig

Doesn’t let me log in anymore

Couldn’t get a hold of nobody and can’t even log into my account anymore

Good job opportunity

Good app

Needs improvement

Jobs are being claimed at an inhumanly fast rate. Even if I’m already in the app and a job posts, I can not even open the job before it’s claimed. This is happening at all hours of the day. Also, it would be great if we could give the customers a window instead of a specific time.

Terrible pay

Have done over 250 something odd jobs for this company and every job they short people they’re sending people on jobs that are supposed to be a two-man job. This company has a huge lawsuit coming towards them on both ends. They don’t take care of their employees or their customers. They screw over their employees constantly. They make you wait over a week for a job pay that they already been paid a week previously from. Customer support is terrible. You have to wait through an email for everything and they never respond. They’ll screw up your pay on every holiday and they’ll say oh sorry the system is having a malfunction and you’ll have to wait up to two weeks for almost $2000 which is crazy $1 billion company can’t afford paying people on time. I highly recommend everybody takes their customers and revert them off of this app.
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Amazing side job to make extra money

Amazing side job to make extra money, only ever had one issue and that was with a payment being delayed but all I had to do was email into support and they fixed it by applying the missed payment to the next completed job. Love having the ability to pick jobs on days and timeframes that work for me.
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Good pay, constant work

Have had no issues, live agents when calling customer support, consistent jobs

Room for improvement!

I love assembling furniture, and I love the flexibility that the app gives me to make money, but there is room for improvement. The first area of improvement is to change the way we claim jobs. The first come first serve approach makes it way too unpredictable to gauge how much money you can make day-to-day, week-to-week, and month-to-month. If you don’t have your phone in hand and the app open, you can almost guarantee that you will not win a job as soon as you get the notification. The last area of improvement I would say is to raise the assembly commissions. I understand that Wayfair wants to make money and have their margins, but some of these assemblies will have you making less than $20 an hour at their set rate rates.
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Pros

Wayfair managers need to have a phone line for the pros to be able to git the proper help that thay need

Life saver

I love everything about this app.

Very poor Communication

I signed up for a MultiPro account twice and submitted all the required documents, including my contractor license and proof of insurance. It has been over four weeks, and I have not received any response or update.

It's great

It's like Uber for contractors