Wayfair Service Pro User Reviews

Customer Experience

Positive experience45.9% of reviews
Neutral6.6% of reviews
Negative experience47.4% of reviews

~ Based on 392 written reviews from the US App Store.

What users say

Is Wayfair Service Pro Safe?

Wayfair Service Pro appears safe based on user ratings. AppsHunter Safety Score for Wayfair Service Pro is 90/100.

This assessment is based on 3,349 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.6% of ratings point to a safe experience
3.8% of ratings suggest some concerns
9.6% of ratings point to a risky experience

~ Based on 3,349 App Store ratings for Wayfair Service Pro.

Is Wayfair Service Pro Legit?

Wayfair Service Pro appears to be a legitimate app. AppsHunter Legitimacy Score for Wayfair Service Pro is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Too many bugs

This app sucks way too many bugs with no fixes and support team to respond in a timely manner.

Cheaters are stealing jobs while unest pros are left unprotected

Immediate measures need to be implemented to stop this abuse. When a pro arrives at a job, the app should require FaceID verification and location verification to confirm that the person who accepted the job is actually the person performing it. We are paying insurance every month, we are paying tax but they just buy a jobs from cheaters! Please protect us.
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Open doors

As a. Handyman , with integrity you can definitely open doors on potential projects with customers so far I love it ..

Set Payments

No matter the number of items included (3-10 etc) sets are considered 1 item. Those situations being fast ultimately hurts you. Example: I complete 4 items in 2hrs, another person less skilled may take 4-5 hrs. The less skilled worker is paid more.

How can it be

How can it be that Wayfair it self is worse that the company they use for assembly. Man oh man the pay through Wayfair assembly is worse than Angi pay for their items. Thought by Wayfair doing their own assembly pay for the assembly would have been better but nope pay is worse.

Not to mention the jobs really don’t exist and can’t check nearby areas easily as you have to call in to change area.
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Good

Cool

VISSIM Inc

Just started!

Easy work

Ive been doing construction for 20 years, and quit after joining service pro a week later. My day ends at 3pm. I love it!!!!!!

Installs

You need to raise install rates to $100 minimum. $100 for 1 hour jobs. Add $30 for every hour after.

Great App For Pros

This is a great app for a handyman who like to take on challenges and earn money while doing it they pay great. So join in.

No jobs

Haven’t had a single job pop up

Unsure

There is either too many pros or not enough jobs because I’ve never seen an app that is so scarce. Every time I get another that job is claimed within seconds. It’s very discouraging. I joined the site because Wayfair is one of the number one sell a furniture and I thought this would keep me busy. I find myself going back to Angi way more.

I hope this gets better. I was really looking forward to joining Wayfair. I would hate for it to be a letdown.
————————————————Update 8/4/26: This app has its Pros and Cons. For example, the customer support reps are very nice and helpful, but it’s still impossible to claim a job. It’s like some people have bots scooping them up. Also, they keep taking away jobs either through cancellation or rescheduling and not reserving it for me to reclaim it .

It’s disappointing because I like Wayfair…Hopefully they shape up
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This is getting just sad…

Bout to run out of gas waitng for yall to send my money. It’s bad enough yall don’t cover gas expenses…

Great side hustle

Yes

Great to work with.

I recently signed up with them and it’s really convenient. I’ve worked with many apps and this one is very fair in terms of pay plus treatment. Definitely worth checking out 👌

Awesome

Amazing

Garbage

The App and service team for the pros is Total Garbage I had a review posted that’s been deleted , I have a perfect rating with wayfair and the customers etc after a month 5 star etc around 30 jobs in and a customer service rep gets destroyed over the phone for trying to throw me under the bus for refusing to assemble a 2nd item for free just because wayfair sold it as a set and misrepresentation of the job listing as only one item when it was actually 2 items / set multiple items to assemble, the rep threatened me with a 40$ fee and made numerous threats I had already finished both and told the customer I would just call someone over her and get it worked out later she obviously had no idea what she was doing but because she didn’t get her way or hear what she wanted to hear she locked
My account and attempted to hv the client remove me from the job and say I didn’t arrive he laughed and chewed her out he is a retired navy vet and told her she needed to pay me so I could do the job etc so she got upset because he put her in her place and canceled about 500$ worth of upcoming jobs , lied and has the job marked as uncompleted and a no show like I never showed up which is easy to prove other wise they paid Half of the job she changed it to half of 35 so they wanted to pay me 17$ to drive 30 miles one way and put together 2 complicated leather bar stools for the price of one (35) she threw a temper tantrum like a child and was scolded by the vet and went completely insane , nothing she put in the report is close to true or correct I go back to the attorneys office this week with the info they sent and info I hv received and back to the dept of labor to go over the other labor violations I was just made aware of and her trying to cover her tracks by marking it as a no show job etc just unbelievable like there is not a record of all of it she even went as far as me receiving a tip for going above and beyond into me
Attempting to strong
Arm the client into extra pay like she attempted to do with the 40$ fee threat to get a free job done or fool me into doing the xtra job etc , I would deff get in touch with the local labor dept and am attorney if you hv any issues like this the labor dept here said they broke 5 diff labor laws just on this one job and the attorney took this as soon as he seen the info etc he said she made a huge mistake with the threats and lying to lock my account and costing me jobs and moneys etc also was injured on the job and have received no info or help from a supervisor or support even though I reported the injuries, this company is so unorganized and unprofessional
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Horrible

By far the worst company I’ve ever worked for!
You are criminally underpaid and then you have to wait weeks for 30 or 40 bucks!
They don’t pay you drive time or gas and if the customer has an issue or makes a mistake on their end Wayfair will try and steal what little money they do pay you!
And god forbid you ask for money that you’ve worked for if they’re taking too long!
I was suspended/fired for asking for 40 dollars from two weeks ago!
They give you the run around and treat you like a child.
DO NOT WORK FOR THESE PEOPLE!
You will be treated like dirt!
And I have a 5 star rating I remind you!
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Paint

Good job

Awesome App, Easy Jobs, Easy Money

Absolutely Worth it