They are crooks
Dont do the direct leed they will just take an unnecessary amount of $$$ from you & try and get jobs for you that you dont do & or a client that never responds. Its a big scam
Horrible Lead Service
They charge way too much for leads. They also don’t follow their own refund policies. Some people are just “shopping around” for pros on various websites and we get shafted by people who ghost the pros. I’ve had multiple leads ghost all the pros for more than 72 hours and Thumbtack keeps the money anyways. Borderline scam.
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Terrible for business owners
I got Thumbtack to fill in space that I didn’t have work. Usually how it goes is I get charged $40-$50 for a low profit job. Usually these leads that you just paid $50 for are sent to multiple different people and at that point it is a race to the bottom and whoever does it for the cheapest. A lot of times I get contacted by people who don’t even follow up, and I spend $50 for a lead who didn’t even use us. Not worth your value, you’ll end up paying more than what you make.
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Sierra electric
We are here to support you as much as possible with your work, responsibility and good prices
Extremely disappointed this is a scam
As a Pro, I’m extremely disappointed with Thumbtack. The lead costs are way too expensive, and you can be charged even when a customer contacts you but never responds or never actually becomes a customer.
What is even more frustrating is trying to get a refund for leads that clearly did not result in a real opportunity. Thumbtack often gives excuses for denying refunds, while the Pro is left paying the cost.
As a small business owner, these charges add up quickly. We are already paying for our time, fuel, equipment, insurance, and other business expenses. Paying high prices for leads that go nowhere is simply not sustainable.
Thumbtack needs to do a better job protecting its Pros. If a customer does not respond, the lead is invalid, or there is no genuine opportunity to do the job, Pros should not automatically lose their money.
I hope Thumbtack starts listening to the Pros who are paying the bills and makes the lead and refund system much more fair and transparent.
What is even more frustrating is trying to get a refund for leads that clearly did not result in a real opportunity. Thumbtack often gives excuses for denying refunds, while the Pro is left paying the cost.
As a small business owner, these charges add up quickly. We are already paying for our time, fuel, equipment, insurance, and other business expenses. Paying high prices for leads that go nowhere is simply not sustainable.
Thumbtack needs to do a better job protecting its Pros. If a customer does not respond, the lead is invalid, or there is no genuine opportunity to do the job, Pros should not automatically lose their money.
I hope Thumbtack starts listening to the Pros who are paying the bills and makes the lead and refund system much more fair and transparent.
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