Great idea on connecting people
Overall I am happy with this app. I don’t understand notification tab as I can’t clear it. The messages are just there. I am greatly confused on lead charges. I requested a costumer care call but no one ever followed up with me. But still not bed job. Thanks
Easy to work
This is an easy app to work with
Not recomended
Scam they charge lead that you never get I’m wasting my money here
No good
Stolen my money with 3/4 of leads that don’t go through. Have to low ball a job just to get back money I’ve spent for a week on leads.
READ BEFORE SIGNING UP - THIS APP IS BASICALLY A SCAM
They advertise “only pay for the leads you want!” But that’s false. To activate my account I had to put in my card information for if/when I accept any leads. I did so, and some up the next morning with nearly $200 charged to my card. IF A CUSTOMER CHOOSES YOUUU AND MESSAGES YOU THEN YOU AUTOMATICALLY GET CHARGED THE LEAD FEE. Yeah you can choose to go to the lead tab and pay for those but if a customer sees your profile, and chooses to message YOU then it AUTOMATICALLY charges you the lead fee EVEN if it’s a lead you wouldn’t want or accept. And if you decide you don’t want it you have to go through the WEEKS LONG process of getting a refund. ABSOLUTE SCAM AND FALSE ADVERTISING. HORRIBLE COMPANY.
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FRUSTRATED
I downloaded the Thumbtack for Professionals app hoping to find new job opportunities. I am an experienced professional with multiple qualifications in the construction industry, and I believed this platform could help me connect with potential clients.
I tried several ways to find work, including using the Direct Leads system, where customers contact professionals directly.
Unfortunately, my experience was extremely frustrating. Less than half of the people who initially expressed interest in my services actually responded to my messages. Many simply disappeared without even continuing the conversation.
What disappointed me the most was that I was charged for every single one of these leads, regardless of whether they resulted in an actual conversation or a real job opportunity. In less than 15 minutes, I was charged over $100 without receiving any positive results.
My goal was simple: find customers, discuss their projects, provide estimates, and have a fair opportunity to earn their business. Unfortunately, none of my attempts produced the results I expected.
To be completely honest, I felt deceived and financially taken advantage of. My impression is that this platform is far more interested in collecting money from professionals than in providing genuine job opportunities.
It is truly disappointing because I joined with high expectations, ready to work, invest, and build a long-term professional relationship with the platform. Instead, all I experienced was frustration, charges, and no return on my investment.
For these reasons, I have decided to stop using Thumbtack for Professionals.
I hope this review encourages other professionals to think carefully before investing their hard-earned money in this platform.
My experience was extremely negative, and I would not recommend this service to other professionals who, like me, are genuinely looking for real work opportunities.
I tried several ways to find work, including using the Direct Leads system, where customers contact professionals directly.
Unfortunately, my experience was extremely frustrating. Less than half of the people who initially expressed interest in my services actually responded to my messages. Many simply disappeared without even continuing the conversation.
What disappointed me the most was that I was charged for every single one of these leads, regardless of whether they resulted in an actual conversation or a real job opportunity. In less than 15 minutes, I was charged over $100 without receiving any positive results.
My goal was simple: find customers, discuss their projects, provide estimates, and have a fair opportunity to earn their business. Unfortunately, none of my attempts produced the results I expected.
To be completely honest, I felt deceived and financially taken advantage of. My impression is that this platform is far more interested in collecting money from professionals than in providing genuine job opportunities.
It is truly disappointing because I joined with high expectations, ready to work, invest, and build a long-term professional relationship with the platform. Instead, all I experienced was frustration, charges, and no return on my investment.
For these reasons, I have decided to stop using Thumbtack for Professionals.
I hope this review encourages other professionals to think carefully before investing their hard-earned money in this platform.
My experience was extremely negative, and I would not recommend this service to other professionals who, like me, are genuinely looking for real work opportunities.
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Scum
Scum app, don’t trust them!
Vary bad
Vary bad app
Fake leads
Terrible experience. Most of the leads seem fake or go nowhere. Customers constantly ignore messages, yet Thumbtack still charges you. Feels like you’re just paying for leads that never turn into real jobs. Would not recommend
Lawsuit pending
Thumbtack will have a class action lawsuit out on them very soon, just google it. All of the money they have scammed is ridiculous
It’s a waste of money and time
I got a refund denied only because the customer “texted me” all he said was that he needed the job done and thats it ,he was not serious about getting the job done which I don’t think it’s fair since I paid somewhat a good amount for the lead.please do not use this app unless you want a headache
Be very careful
Does anyone know if there's a way to sue this app? It's absolute garbage. It's stealing a lot of money from businesses; the app is useless now—be very careful when using it.
Lifesaver
This has not only kickstart my business, but also as made me a very successful small owner operator company and has gave me more leads that I would’ve never had definitely recommend getting this hat
Fake leads
Maybe this app works well in populated areas but in our town nobody knows this app. Thumbtack repeatedly sent me fake AI leads and would deny any refund requests. Scammers at best
Pest
Great
Stupid!
They kept sending me leads that were in a different state than mine. And I had my preferred areas already set up. Why sending me stupid leads that don’t make sense? Just to charge me $32? The leads don’t even seem real. Their preferences say, go to the pro, pro come to me, online, or almost any possible preference so that it matches all the pros based on their stupid algorithm. Non of the three leads they charged me for were actually qualified. Heck, one was asking for a boxing trainer! (I am a fitness trainer!) So I Asked for refunds. And they can’t refund based on their freakin policy! I am deleting this app disputing the transactions through my CC.
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Update always freezes
App on iphone constantly freezes when trying to respond to prospective clients. Every time I click on the message box it takes forever for the app to respond and sometimes it never let's me type anything since it froze. I have to close the app every time I do anything in it. Look at the customer information, and go back to type a response, NOPE! APP IS FROZEN! CLOSE THE APP! RW-OPE. THE APP START TYPING TO SEND A MESSAGE BACK. LOOK AT ANOTHER MESSAGE FROM A DIFFERENT CLIENT, CAN'T RESPOND BECAUSE I CLICKED AWAY FROM THE MESSAGE BOX!!! IT FROZEN AGAIN!!! THIS APP NOT ONLY WASTED YOUR TIME IT ALSO FREEZES AND WASTED YOUR MONEY!!!!! PEOPLE DON’T RESPOND NOW LIKE THEY USED TO BECAUSE THE DAMN FAKE PHONE NUMBERS! THEY DON’T EVEN ANSER THE PHONE ANYMORE!!!!
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Thumbtack changed drastically
Thumbtack has become an absolute rip-off for experienced contractors and professionals.
I’ve been doing my trade professionally for 17 years, and what Thumbtack has turned into is ridiculous. They can charge $15, $20, $40, $60+ for ONE lead, while pushing that same customer toward multiple professionals. You’re basically paying for the privilege of entering a race to see who can respond the fastest and who is willing to work the cheapest.
This is not a healthy marketplace. It’s a race to the bottom.
Many of my customers have actually told me about their bad experiences using Thumbtack before hiring me. Some told me, “Yes, I got the cheapest price,” but then they ended up with poor-quality work, inexperienced people, or, in some cases, professionals they simply felt uncomfortable dealing with. They were happy when they finally found and hired me.
And this is exactly the problem with the direction Thumbtack is going.
When you build a platform where PRICE becomes one of the biggest deciding factors, eventually experienced professionals who value their work start disappearing. Someone who has spent 10, 15, or 20 years mastering a trade has a certain price for their knowledge, experience, tools, insurance, time, and quality of work. They cannot continuously compete with someone willing to charge $80 for a job that should cost several hundred dollars.
Eventually, those experienced professionals say, “Why am I paying Thumbtack for this?” and leave.
Then what are you left with?
An app dominated by whoever is willing to work the cheapest—often beginners, people desperate for work, or professionals competing almost entirely on price instead of quality.
Thumbtack should NEVER charge more than 3 professionals for the same lead. Anything beyond that is ridiculous. Imagine paying $40–$60 just to find out the customer is simultaneously shopping your job against four or five other people.
And unlike Google or Yelp, there is almost ZERO organic benefit. You can spend years collecting great reviews and building a reputation, but Thumbtack still stands between you and the customer with its hand out for another lead fee.
The third-party phone number system is another terrible decision. Stop getting between professionals and customers. Contractors need to communicate directly. We’re driving, working with tools, climbing ladders, repairing doors, and actually doing the work. We shouldn’t have to fight through Thumbtack’s system just to communicate with a customer.
Thumbtack used to be a fruitful platform. Now it feels like the entire system has been optimized to squeeze as much money as possible out of professionals while selling competition between us.
You end up running after your own tail: pay for leads, compete against multiple people, lower your price, lose leads, pay for more leads, and repeat.
Thumbtack needs to understand something very simple: if you constantly reward the cheapest price, eventually you drive away the experienced professionals.
And when the experienced professionals leave, customers lose too.
I would seriously caution any established contractor or tradesperson before putting significant money into Thumbtack. Calculate what you’re actually spending on leads versus what you’re actually making from completed jobs. The numbers may surprise you.
Thumbtack needs a complete overhaul because the professionals are the reason this platform exists in the first place.
I’ve been doing my trade professionally for 17 years, and what Thumbtack has turned into is ridiculous. They can charge $15, $20, $40, $60+ for ONE lead, while pushing that same customer toward multiple professionals. You’re basically paying for the privilege of entering a race to see who can respond the fastest and who is willing to work the cheapest.
This is not a healthy marketplace. It’s a race to the bottom.
Many of my customers have actually told me about their bad experiences using Thumbtack before hiring me. Some told me, “Yes, I got the cheapest price,” but then they ended up with poor-quality work, inexperienced people, or, in some cases, professionals they simply felt uncomfortable dealing with. They were happy when they finally found and hired me.
And this is exactly the problem with the direction Thumbtack is going.
When you build a platform where PRICE becomes one of the biggest deciding factors, eventually experienced professionals who value their work start disappearing. Someone who has spent 10, 15, or 20 years mastering a trade has a certain price for their knowledge, experience, tools, insurance, time, and quality of work. They cannot continuously compete with someone willing to charge $80 for a job that should cost several hundred dollars.
Eventually, those experienced professionals say, “Why am I paying Thumbtack for this?” and leave.
Then what are you left with?
An app dominated by whoever is willing to work the cheapest—often beginners, people desperate for work, or professionals competing almost entirely on price instead of quality.
Thumbtack should NEVER charge more than 3 professionals for the same lead. Anything beyond that is ridiculous. Imagine paying $40–$60 just to find out the customer is simultaneously shopping your job against four or five other people.
And unlike Google or Yelp, there is almost ZERO organic benefit. You can spend years collecting great reviews and building a reputation, but Thumbtack still stands between you and the customer with its hand out for another lead fee.
The third-party phone number system is another terrible decision. Stop getting between professionals and customers. Contractors need to communicate directly. We’re driving, working with tools, climbing ladders, repairing doors, and actually doing the work. We shouldn’t have to fight through Thumbtack’s system just to communicate with a customer.
Thumbtack used to be a fruitful platform. Now it feels like the entire system has been optimized to squeeze as much money as possible out of professionals while selling competition between us.
You end up running after your own tail: pay for leads, compete against multiple people, lower your price, lose leads, pay for more leads, and repeat.
Thumbtack needs to understand something very simple: if you constantly reward the cheapest price, eventually you drive away the experienced professionals.
And when the experienced professionals leave, customers lose too.
I would seriously caution any established contractor or tradesperson before putting significant money into Thumbtack. Calculate what you’re actually spending on leads versus what you’re actually making from completed jobs. The numbers may surprise you.
Thumbtack needs a complete overhaul because the professionals are the reason this platform exists in the first place.
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Never use this app
They will charge you for nonexistent clients , they will mark you as “clients responded” and never give you refund. They also will give you leads outside of your service and when you dispute refund you will go through many support agents , at the end they will ask you to write refund team an email , refund team will never answer you , they are just scammers
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Exceptional
This app is where I started and highly recommended
