SCAM Waste of time and money
Don’t waste your money 1 out of 10 customer will actually hire you you end up wasting your money made on paying for leads
I’m being charged for leads for jobs that are outside the scope of the services I offer.
I’m being charged for leads for jobs that are outside the scope of the services I offer.
Waste of time & money
Only use Thumbtack if you want to lose money and waste your time. They make you pay anywhere from $50-$300 per call that they shop to five contractors. Because they shop the same call to 5 contractors, the potential client will call all five contractors trying to get the lowest price possible. If that potential client doesn’t choose you and chooses another contractor out of the five, you will be charged for that call. You will be bidding against unlicensed contractors.
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Be very careful
Llevo más de 4 años usando esta aplicación. Antes era muy buena, pero últimamente se ha convertido en una plataforma obsesionada con ganar dinero y ya no resulta muy fiable. Antiguamente, el precio por cada contacto (o «cliente potencial») era fijo; ahora, en cambio, los profesionales se ven obligados a establecer precios elevados solo para seguir siendo competitivos. Es un error: deberían volver a una tarifa fija por contacto. Además, aunque antes los clientes podían elegir al profesional específico que deseaban, ahora los precios son tan altos que la propia aplicación incita a los clientes a seleccionar a cuatro o cinco profesionales distintos. También he observado que, incluso cuando un cliente elige a un solo profesional, la aplicación envía la misma solicitud de trabajo a otras cinco empresas. Los propios clientes me han comentado que, a pesar de haber seleccionado a un único profesional, la aplicación reenvió su solicitud a otros tres o cuatro. Esto demuestra que la plataforma ya no funciona de manera justa; su único objetivo es quedarse con el dinero de todos. Según su nueva política, si un cliente responde a un solo profesional y te deja en «visto» (lee tu mensaje pero no contesta), pierdes tu dinero. En realidad, no es más que una estrategia para apropiarse del dinero de los usuarios mediante estas nuevas normas. ¡Mucho cuidado! No importa cuánto pagues; acabarás perdiendo mucho dinero si no tienes precaución. Creo que es mejor buscar otras alternativas, ya que resulta imposible competir con tantos otros profesionales al mismo tiempo. Prácticamente tienes que regalar tu trabajo solo para conseguir un cliente y, sin darte cuenta, terminas trabajando únicamente para pagar por contactos «falsos». Incluso si logras cerrar uno de cada diez trabajos que te llegan, los ingresos apenas cubren el coste de los contactos, dejándote en la misma situación en la que empezaste, o incluso con pérdidas.
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BUSINESS OWNERS BEWARE
This app will take more money than you will make! The lead prices are insanely high, and that not including the fact that you have to basically fight for a customer with tons of other pros. Please save your money, and dont use this app. They have class action lawsuits they dont want you finding out about aswell. The lawsuits were actually about deceptive lead systems. This should be more than enough information for anyone to understand that you this app is a scam! My experience so far has been total garbage. Not to mention, the “developer response” you see under most reviews are actually generated by ai🤣 i copied a response they posted and it came back as 100% ai generated. they dont care about what the business owners have to say about this app. They just want to seem like they care. Not to mention that they just care about the money flowing in. If you want to scale your business, please go with anything else other than this app. Meta ads are 100x better than this garbage. I cant wait to see what the ai generated “developer response” has to say.
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Too Much Money
They charged me 160 for each bathroom remodeling lead they sent me. each lead had connected 5 other people. that’s 4 others that i have to compete with for the job, so you either have to give a REALLY low quote, or have to pray that they choose you. it’s not business starter friendly if you don’t have the spare money
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Certified Repair Technician tech
17 years experience in Fitness repair and I’m starting to receive a lot of work from Thumbtack because I’m good at what I do and I’m thankful for the work and I’m keeping people happy in shape with warranty on my work always
Worse and worse
I even can’t call my clients using their number, bad supporting. I hate this app.
Predatory surprise billing
Made a simple setting mistake and without any warning whatsoever, charged me $1500 overnight. When i filed a claim they basically told me to screw myself so i took it up with my bank and they found out real quick they were in the wrong and i got my money back. How you like me now thumbtack? Screw this app. No contractor worth their salt uses this.
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Garbage app
75 leads and only 2 hires this is the worst app I have ever spent money on
Leads and fees
Some of the leads doesn’t seem to be real or want anything at all. The leads that does want a service are great even the ones that you do not get because everyone has a chance so it’s fair.
Useless and impossible to cancel
Never used it once. It’s expensive and when you start trying to cancel this ridiculous subscription, they lock you out of your account, don’t allow you to cancel, and continue attempting to charge you. 0/10, don’t recommend.
Scam
They just want money
This app is absolutely ridiculous!
This platform is unfair and extremely greedy. It charges up to five companies for the same job, but only one company gets the opportunity to complete it. On top of that, the job prices are often significantly overestimated, leaving me with little or no profit. The worst part is that they refuse to refund money when mistakes are made on their end.
This is absolutely unacceptable. I paid for 7 leads and was able to complete only 1 job. This business model is unfair to contractors, and I intend to file a formal complaint. Contractors should not have to pay for a platform’s mistakes or lose money because of its unfair practices.
The platform estimated $600 to attach cushions to 10 chairs, charging me $60 for the lead. It was only about an hour of work, and the customer was never going to pay that much. Another contractor took the job before I could negotiate. I lost $60 because of your unrealistic pricing. This is unfair, and I want a refund!
When I contacted support, my refund was rejected within minutes. There were 4 companies charged $60 each for the same job, meaning the platform made $240 while the contractor earned only about $80. This is unfair and exploitative. You profit from overpriced leads while contractors lose money. Absolutely unacceptable!
This is absolutely unacceptable. I paid for 7 leads and was able to complete only 1 job. This business model is unfair to contractors, and I intend to file a formal complaint. Contractors should not have to pay for a platform’s mistakes or lose money because of its unfair practices.
The platform estimated $600 to attach cushions to 10 chairs, charging me $60 for the lead. It was only about an hour of work, and the customer was never going to pay that much. Another contractor took the job before I could negotiate. I lost $60 because of your unrealistic pricing. This is unfair, and I want a refund!
When I contacted support, my refund was rejected within minutes. There were 4 companies charged $60 each for the same job, meaning the platform made $240 while the contractor earned only about $80. This is unfair and exploitative. You profit from overpriced leads while contractors lose money. Absolutely unacceptable!
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👍🏼
👍🏼👍🏼🫡
Way better than Angie
They actually reimburse you for bad leads
Good to start a business but completely overpriced
This platform is a great way to find new customers but costs a lot, especially given you pay even if you arent hired. And the fact you have to pay over a particular amount to be considered competitive is unhelpful because there is no clear explanation of what “competitive” means in this context. Also, there is no guarantee you get paid at all and no protections for pros, only for customers. My first client never paid and just stopped responding and there is absolutely nothing I can do about it. Lastly, the suggestion to set a budget to somehow avoid loss is not helpful because you can spend your whole budget on leads from people that are not seriously looking for a pro, they just want prices to decide whether to hire anyone at all. Finally, if you try using the price per service and posting specific prices, Thumbtack suggests average prices that seem ridiculously low like they want pros to be undercharging so more customers use the service. I am not going to lower my prices to an unreasonable rate just because Thumbtack suggests so.
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Jean-Fanel Joseph
Great app for pros! I get quality leads for landscaping and Hardscapes jobs. Easy to use, quick replies, and I've booked a lot of work. The paid leads are worth it if you respond fast. Recommended!
App Broken
Hire some better programmers. Maybe some that actually know how to code and are not just using AI to do it and charging you the same premium.
Beware
This company is fraudulent. There is a class action lawsuit against them for false leads, and they charge you per email they send even if it has nothing to do with your business
