Awful review moderators
I left a 3 star review from my personal account about a business, I didn’t say anything bad, in fact I praised them for the majority of it but left some negative feedback as well. Next day the review is gone and I’m unable to review other businesses. Meanwhile my personal business got bombarded with a handful of fake 1 star reviews and they refuse to take them down even when I showed proof. On top of it they’ve taken down about half of my five star reviews (some of those accounts have been active for years and have hundreds of other reviews but they didn’t care, just took our reviews down and gave no reason. I’ve given up contacting them and dealing with them altogether. I eventually started a new business account because of slander on my other business page. After 6mos and 9 reviews taken down we remain a zero star business. Don’t bother calling, they will just blame their automated system that relieves them from any accountability or control yet they can’t explain how it works. They make it impossible for small businesses to succeed especially when you don’t have nearly the budget of the big companies and all you can rely on is reviews of others to get business.
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GGordonthompson
Poor support and an unreliable review system
As a business owner, I deeply regret ever getting involved with Yelp. Customer support has been extremely disappointing, offering no meaningful help with reviews we believe come from people who never received our services or may be connected to competitors.
Meanwhile, seven genuine five-star reviews from our customers were placed in the “not recommended” section. Seeing honest customer feedback filtered out while questionable negative reviews remain visible has destroyed my trust in the platform.
In my experience, Yelp fails to adequately support business owners or address their concerns. This filtering makes me question how accurately its ratings reflect real customer experiences.
Meanwhile, seven genuine five-star reviews from our customers were placed in the “not recommended” section. Seeing honest customer feedback filtered out while questionable negative reviews remain visible has destroyed my trust in the platform.
In my experience, Yelp fails to adequately support business owners or address their concerns. This filtering makes me question how accurately its ratings reflect real customer experiences.
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GGorban4e
Owner
They keep deleting the 5 stars reviews and keep the bad reviews when you stop marketing with them
BBbash basheer
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DDexteryabril
Don’t like it. Terrible platform and app
A lot of fake accounts requests (bot farm) to charge for nothing. In 100 requests only ten could be real. Shadow subscriptions and managers misleading is a regular things. Not satisfied with the app at all. All the time changing of the categories by itself and total mess with the services. Apart from that they are hiding and erasing real reviews from real customers and multiplying your efforts by zero!!! Terrible service and app!
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Ююзер1231
