Good but could be better
This app is decent for what it’s offering, but as many apps, has room for improvement. More color variety in the steps of dining experience would offer a quicker at a glance tell of where guests are at one their experience. Having three different stages, appetizers, entree, and dessert the same color stage doesn’t allow quick differentiation between the stages. While it does offer the numbers for these stages as well the app doesn’t always update in a timely manner accordingly to allow us to use this feature effectively. Also giving an option to “clear all” or open all dirty or in use tables at the end of a shift would be a nice touch as well.
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Zero stars. Doesn't function.
The walk-through guides don't link anywhere. You can't close reservations for a day in advance, this thing is just absolutely feeble it's the worst most useless product I've ever seen
And the fact that it has only 1-star ratings for the last year and a half shows that the developers don't even care.
And the fact that it has only 1-star ratings for the last year and a half shows that the developers don't even care.
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Horrible App and Company
The app always has a bug - even after multiple updates to their app they can’t seem to get it right. Customer service is horrible. No one there knows what they are doing. This is from real experience dealing with these goofballs.
Trash
Garbage app. Please fix the ten thousand things wrong with it ty
Terrible!!!
We’ve been using Yelp Guest Manager, but unfortunately, the experience has been quite frustrating. The app crashes frequently, which is especially problematic during peak hours when we’re busiest. Every time it closes, we’re forced to log in again with a password — this slows us down and disrupts service.
Another major issue is that we can’t properly log walk-in guests into the system, which is a basic and essential feature for any reservation platform.
The space allowed for messaging customers is also extremely limited — it’s too short to communicate clearly and professionally, especially when confirming or updating reservations.
Overall, the app feels clunky and not user-friendly. A reservation system should be smooth, intuitive, and built to support the fast pace of restaurant service. Honestly, we find systems like Toast Reservations much more efficient and easier to use.
We hope Yelp considers making serious improvements to better meet the needs of restaurants.
Another major issue is that we can’t properly log walk-in guests into the system, which is a basic and essential feature for any reservation platform.
The space allowed for messaging customers is also extremely limited — it’s too short to communicate clearly and professionally, especially when confirming or updating reservations.
Overall, the app feels clunky and not user-friendly. A reservation system should be smooth, intuitive, and built to support the fast pace of restaurant service. Honestly, we find systems like Toast Reservations much more efficient and easier to use.
We hope Yelp considers making serious improvements to better meet the needs of restaurants.
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