Restaurant owner
Worst customer service they use to be very used them for multiple businesses but lately they just overcharging restaurants with less of a service I was paying £450-£550 and it was not even that busy.
SShah__md
No user friendly
Having used other similar products. I have to save this is like playing video games on an Atari. But knowing the PlayStation 5 is out there. Might as well be using DOS. The guest profiles are limited and hard to update. Why everything has to be done on a pc and not on the app is just stupid. The floor plan is a joke. Very nice first version but it’s been around for 20 years. Time for an update.
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CSCleveland Swan
Great and can get better!
Great app overall.
Phone app still needs the feature to add waitlist though!
Phone app still needs the feature to add waitlist though!
DDycl0308
not reliable anymore
It’s been terribly funny for last few weeks. Customers book but it doesn’t appear on my iPad. Really frustrating
WWan12233
Careful before sign in
We have used OpenTable since we opened our restaurant. When business became slow, I asked them to downgrade our plan. They did, but they never told me it would automatically renew into a new one year contract. I clearly asked for a month to month plan.
Last month, I called to cancel the service. They told me I had signed a one year contract and would have to pay about $900 to cancel early.
They also kept pushing us to buy ads, saying we would get more customers. On top of the monthly subscription fee, they charge about $5 for customers who come through ads and about $1 for other reservations. The monthly fees and extra charges add up quickly. In my opinion, it is too expensive for a small restaurant.
Last month, I called to cancel the service. They told me I had signed a one year contract and would have to pay about $900 to cancel early.
They also kept pushing us to buy ads, saying we would get more customers. On top of the monthly subscription fee, they charge about $5 for customers who come through ads and about $1 for other reservations. The monthly fees and extra charges add up quickly. In my opinion, it is too expensive for a small restaurant.
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YPYad pok
