Went downhill after working with Evri
The wayfair customer service is great but they started working with Evri and none of my orders arrived Evri says they’ve lost all my parcels. Wayfair refund me every time but when I order again they use Evri and Evri loses my order or pretends I wasn’t home when I was… then returns the items….
Too Short return policy
I’m very disappointed with the return and exchange policy, especially for large and expensive purchases.
I ordered a massive sofa, but shortly after it arrived I was travelling for a few months. When I returned and actually had the chance to use it properly, we realised that the sofa was far too hard and also much too large for our space.
Unfortunately, the return policy is only 30 days. I contacted customer service to explain the situation, but they were unable to offer any solution because the return period had passed. There was no option to exchange it for a different sofa either.
For such a big and expensive purchase, I feel a 30-day return window is simply too short, especially when there is no exchange option or flexibility for individual circumstances. I’m now stuck with a huge sofa that doesn’t work for us, with no further support or alternative offered.
I would strongly recommend checking the return and exchange policy very carefully before making any large purchase.
I ordered a massive sofa, but shortly after it arrived I was travelling for a few months. When I returned and actually had the chance to use it properly, we realised that the sofa was far too hard and also much too large for our space.
Unfortunately, the return policy is only 30 days. I contacted customer service to explain the situation, but they were unable to offer any solution because the return period had passed. There was no option to exchange it for a different sofa either.
For such a big and expensive purchase, I feel a 30-day return window is simply too short, especially when there is no exchange option or flexibility for individual circumstances. I’m now stuck with a huge sofa that doesn’t work for us, with no further support or alternative offered.
I would strongly recommend checking the return and exchange policy very carefully before making any large purchase.
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Bad customer service experience
The products I ordered has been delayed for over two weeks, and I have had a poor experience with customer support in resolving the issue. They have offered little to no options for resolving the issue in a timely manner.
Why did I try this again?
This app is broken. You can manually update your address, including your apartment number, and it will drop your apartment number from the address. That’s the most recent issue. The only time Wayfair worked was the first time. My fault for coming back. I should have known better
Response to the response: That’s what i did. It didn’t work the first time. Thankfully, FedEx driver called me to ask what apartment number
Response to the response: That’s what i did. It didn’t work the first time. Thankfully, FedEx driver called me to ask what apartment number
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Poor return customer service
Poor return customer service
