Wayfair User Reviews
Customer Experience
~ Based on 2,288 written reviews from the US App Store.
What users say
Summarized from real user reviews of Wayfair. Based on 2.5M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Shopping app.
Positive things
- 🚀Prompt delivery
- 👍Great variety of home products
- 💡Allows virtual viewing of items
- 🤗Excellent customer service
- 💰Reasonable prices
Negative things
- 🐛Buggy app with technical issues
- 🤔Misleading product information
- 🚚Delayed or lost shipments
- 💔Poor quality control
- 📦Difficult return/exchange process
Is Wayfair Safe?
Wayfair – Shop All Things Home appears safe based on user ratings. AppsHunter Safety Score for Wayfair is 98/100.
This assessment is based on 2,548,183 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 2,548,183 App Store ratings for Wayfair.
Is Wayfair Legit?
Wayfair – Shop All Things Home appears to be a legitimate app. AppsHunter Legitimacy Score for Wayfair is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I really love this app. Easy to use and always very fast.
The app is terrific for letting you view a product in your own home and wonderful items that are of good quality!
We are in the middle of some home renovations and have been so happy with everything we have ordered from Wayfair. Great service, great products and great selections to choose from.
I always end up finding what I’m looking for here, and I’m very happy with the quality of the items that I purchased from Wayfair. Fast shipping is a big plus for me as well 🤓☺️
I brought item, the next day the price reduced and what’s even worse, received email everyday notifying me how it’s reduced the item everyday. What that use???!!!! I paid the full price!
When you go to your cart, the app shoves a bugged oversized membership deal in your face that covers the items in your cart. It doesn’t let you interact with your cart, it doesn’t let you close it out, and it stays no matter what you do, even if you close and reopen the app, delete and reinstall it. Very frustrating.
Show more
Purchased a bed frame and mattress for my mom late last night. Searched Amazon today and saw the same bed frame $50 cheaper. Tried to cancel my order. They refused and made it clear they don’t price match, I couldn’t return the product without a fee, and that even if I’m not happy, I’m SOL. Terrible, terrible company. Zero customer service. Deceptive pricing practices.
Show more
Did you add some new address cleansing software or something because all of a sudden I had to delete my address change my city to slightly incorrect city and then I was able to complete my purchase
Me encanta esta tienda en ella puedo comprar todo lo que necesito para mi negocio. Gracias
Christian and Miguel did a fantastic job putting together my sofa. They showed me how to open it up to be a bed. They were courteous and cleaned the job site without me having to ask.
Everything comes well packaged and quality is awesome. Not once have I regretted buying something from Wayfair. From Carpets to furniture I am always satisfied.
1 Star This app has become extremely frustrating to use. Every time I try to view a product I want to buy, the app immediately hides the product, freezes, or gets stuck loading. Most of the time it just says, “Something went wrong,” and never recovers. On top of that, prices have gone up, but the app’s performance has gotten worse instead of better. It’s impossible to shop when the app constantly freezes and won’t even let you look at products. Please fix these issues. Right now, the app is unreliable and makes shopping a frustrating experience. I can’t recommend it until these problems are resolved.
Show more
There is always plenty of choice of good quality items at reasonable prices
Been trying for 3 days to place my order, nothing in the App says they’re doing a system update. So it said to call, I call and after being on hold for them to research, they came back with “system update”. But nowhere does it say or come up, they say I can order by only using a chad app or debit card and if I don’t get the sale price or my discount to contact them again, ?! Yeah, so order and then they’ll never give you the sale price of discount, sounds legit
Show more
Impossible de changer quoi que ce soit 1 heure après l’achat. Comment se possible? Qui va recevoir mon colis là où j’habite plus depuis des années. Tout ce que je voulais c’est corriger l’adresse et vous m’écrivez que non, mais je peux retourner ( comment je peux retrouver du je suis pas en mesure de recevoir???)
Show more
Myself my daughter and at least 6 friends I know have been unable to access the website for weeks, it says need a newer phone to upload. Anybody else been having this problem?
Their customer service can’t cancel orders (That haven’t even shipped yet) and they’re too braindead to be able to change order destinations prior to shipment as well.
I just love Wayfair. I have loved everything that I have ordered. I only had to send a couple things back due to moving and not having the room. I’m never disappointed with the quality and and the items I have received look exactly as pictured.
The commercial stuck in my head! But in all reality, I have comfortably furnished my home over the last few years with your help! Thanks! I love the quality and the timeless look of my favorite items!
I love shopping at wafair , always a vibe, 10/10
