Wayfair User Reviews

What users say

Top reviews

Bath Reno

Loved the items I had to choose from and the prices were reasonable.

Great Selection of quality items!

Really happy buying from this company… Buy most of my furnishings from them because of their quality items, customer service & great price drops…. Will continue to buy from them in the future.

No support

I ordered a bunk bed for my kid, but the bed was delivered broken. I posted on the app and they got all the information to receive the broken part. Today, I received an email that the part replacement has been canceled based on my request!!!!!! And now there is no way to contact support. I can't believe it!!
Never ever use this app again and would consult you to do the same.
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Quality at a reasonable price

Always gotten what I expected

Every piece and fastener has arrived with my numerous orders. The quality that I’ve received is comparable to most furniture stores I use.

Keep up the good work

Poor delivery

2★

The shopping experience is fine, but the delivery scheduling experience is surprisingly poor. I was told I could reschedule my delivery through the app/website, but once the delivery was within 48 hours, that option simply disappeared. Instead, I was instructed to call a phone number and wait on hold to make a simple scheduling change.

The whole point of using an online retailer and a mobile app is to handle transactions without having to make phone calls. If a delivery can be rescheduled by an agent, it should be possible to do the same thing in the app.

Modern e-commerce should offer full self-service for scheduling, rescheduling, and cancellation. Requiring customers to call support for routine tasks is frustrating and feels like a step backward.
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Unusable

App asks for upgrade, upgrade link goes nowhere!
Website now unusable due to number of pop-ups
Having to shop elsewhere now

Shopping for new ideas, shop WayFair

Re designing family room, my go to is WayFair for inspiration! Start with a few items and build a new environment!

Outdoor faux bushes and flowers

The deer and rabbits eating my bushes and flowers. My home is located on a mountain in a forest. We have all kinds of wildlife so it’s hard to keep living bushes and flowers. I have purchased flowers for my hanging baskets in my yard and you wouldn’t know they aren’t real flowers. No one that visits know they are plastic. Very colorful and do not fade from the sun. I spend more money on annual flowers than I did for filling my 7 handmade baskets with artificial flowers.
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Good

Nice

Love Wayfair not the App

Glitchie and annoying. Expect much better as big fans of the desktop site

Just perfect

Amazing prices & items literally find anything you need for home !

Placing an order

Found this very time-consuming. I had been approved for the amount through Affirm every time I try to put it on the order. Wayfair said they could not find it. I have spent since 11 o’clock this morning until right now which is 6:18 in the afternoon trying to pay for this order that I had been approved for through. Affirm was not happy at all. Thank you.
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Best furniture

I love the price and the quality

Best shopping experience

I made a purchase to verify if the furniture was legit, and it was. Not only the material and deals, but also the purchasing options are great. I truly recommend it, and I will definitely continue shopping here. The mobile app is awesome.

Shipping

They ship with FedEx, which is a terrible currier. Makes it not worth buying from

Difficile

In devrait voir afficher immédiatement litem choisi..
Peut être y penser pour augmenter vos ventes..
Merci

Customer Service

Customer Service is easy to work with, very pleasant. Helped me find a new product. And easy to reach by phone, not a long wait. Very happy customer.

Great deals

Went on the website to see what deals they have and to my surprise they are having a great sale. Check them out!!

I BUY A LOT:)

I buy a lot of things from WAYFAIR and I don’t think I have ever been disappointed. I’ve bought indoor stuff, outdoor stuff and all stuff in between!!!! They have decent quality for the price and if I have a problem I’m sure they will take care of it!! I don’t think I have ever received anything damaged or missing parts!!! So that says a lot!! Thank you WAYFAIR!!!
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Mimi

I’m loving this