Went downhill after working with Evri
The wayfair customer service is great but they started working with Evri and none of my orders arrived Evri says they’ve lost all my parcels. Wayfair refund me every time but when I order again they use Evri and Evri loses my order or pretends I wasn’t home when I was… then returns the items….
Too Short return policy
I’m very disappointed with the return and exchange policy, especially for large and expensive purchases.
I ordered a massive sofa, but shortly after it arrived I was travelling for a few months. When I returned and actually had the chance to use it properly, we realised that the sofa was far too hard and also much too large for our space.
Unfortunately, the return policy is only 30 days. I contacted customer service to explain the situation, but they were unable to offer any solution because the return period had passed. There was no option to exchange it for a different sofa either.
For such a big and expensive purchase, I feel a 30-day return window is simply too short, especially when there is no exchange option or flexibility for individual circumstances. I’m now stuck with a huge sofa that doesn’t work for us, with no further support or alternative offered.
I would strongly recommend checking the return and exchange policy very carefully before making any large purchase.
I ordered a massive sofa, but shortly after it arrived I was travelling for a few months. When I returned and actually had the chance to use it properly, we realised that the sofa was far too hard and also much too large for our space.
Unfortunately, the return policy is only 30 days. I contacted customer service to explain the situation, but they were unable to offer any solution because the return period had passed. There was no option to exchange it for a different sofa either.
For such a big and expensive purchase, I feel a 30-day return window is simply too short, especially when there is no exchange option or flexibility for individual circumstances. I’m now stuck with a huge sofa that doesn’t work for us, with no further support or alternative offered.
I would strongly recommend checking the return and exchange policy very carefully before making any large purchase.
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Bad customer service experience
The products I ordered has been delayed for over two weeks, and I have had a poor experience with customer support in resolving the issue. They have offered little to no options for resolving the issue in a timely manner.
Why did I try this again?
This app is broken. You can manually update your address, including your apartment number, and it will drop your apartment number from the address. That’s the most recent issue. The only time Wayfair worked was the first time. My fault for coming back. I should have known better
Response to the response: That’s what i did. It didn’t work the first time. Thankfully, FedEx driver called me to ask what apartment number
Response to the response: That’s what i did. It didn’t work the first time. Thankfully, FedEx driver called me to ask what apartment number
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Poor return customer service
Poor return customer service
What I love about Wayfair
I can’t get into the new updated app so there fore I’m saving myself money lots of money cause I can’t buy anything and I’m not buying a new phone to get it 😝🤣
Bait and Switch Delivery Dates
To date, 100% of my orders placed on Wayfair have been at least 4 to 5 days late. I now have four separate orders and all our additionally delayed 2 to 3 additional days. Wayfair does not offer any assistance even though they provide delivery date estimates as well as select your day for delivery. Do not trust them to deliver anything on time or to provide assemblance of customer service if there are issues. Currently attempting to speak with customer support again, and they are 100% unwilling to assist.
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The app and quality, both are horrible
My experience on this app has always been frustrating. If you want to get that experience, try going through my orders section. They don’t even show the full billing details on the app. You have to go through some rabbit hole to finally get a downloadable invoice. The whole point of having an application is to avoid going to web search. Additionally, if you try to access the invoice or price breakdown, it will constantly force you to go to website and then ask you to login. Worst user experience.
Now if we talk about quality. Either you get poor quality products or faulty products. Not a single product I bought has been of satisfactory. Return process is another nightmare.
Now if we talk about quality. Either you get poor quality products or faulty products. Not a single product I bought has been of satisfactory. Return process is another nightmare.
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Terrible Company!
I tried to return an item in the same package that Wayfair sent it to me and FedEx would not accept it. They said I had to package it different which meant more money out of my pocket on top of the return fee. Ended up keeping the item and selling it privately. Never buying from them again and closing my account. Highly recommend you guys do the same!!
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Generally really everything I’ve ordered
I have ordered quite a few items through Wayfair and usually I’m very țhappy. Just be careful because you get what you pay for. If it’s really cheaply priced, it’s made that way too. But if you spend a few more dollars the value is there in my experience. My one true complaint is returns. They are not always easy… in fact, often it just isn’t worth returning because shipping is more then it’s worth. Maybe that has changed, I haven’t tried recently, but I’ve donated more than one brand new item because it cost less than the return.
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Not Worth The Risk
I’ve purchased 29 items totally thousands of dollars with Wayfair. What I unfortunately have come to learn, is that once thirty days, there is zero product support available. Need to order a replacement part and willing to pay? Kick rocks! Unlike Home Depot or Costco or any other company that will be helpful, Wayfair is impersonal and has zero regard for resolving issues. Not worth the risk.
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The towels I just received I love them
I give him 100% they’re made in America. Everybody should buy them. I wanna get the hand towels in the wash clothes.
Me guasa los muebles
Son buenos
Excellent customer
Je suis impressionné de la qualité de leur service à la clientèle. Je vous recommande 100% de faire affaire Wayfair prix très abordable,
Access
Myself my daughter and at least 6 friends I know have been unable to access the website for weeks, it says need a newer phone to upload. Anybody else been having this problem?
Fraud and worst customer service
I am extremely disappointed with my experience with Wayfair.
I returned an item and, during the refund process, I was given two refund options: store credit or a refund to my original payment method. I chose store credit specifically because I was told/understood that doing so would avoid the shipping deduction. If the shipping charge was going to be applied regardless, that should have been clearly disclosed before I made the refund decision.
When I contacted customer service to explain this, the agent mentioned that shipping cost will never be reduced if I selected store credit. When I asked him to check the details, instead of addressing the issue, the representative simply repeated the same statement that the shipping fee was “correctly applied according to our policy.”
That is not a satisfactory resolution.
I specifically asked for the shipping cost to be returned and even requested escalation to a senior representative, but I received no response at all.
The most frustrating part is that I was given choices during the refund process, made my decision based on those choices, and then Wayfair effectively changed the outcome afterward.
This experience has seriously damaged my trust in Wayfair. Customer service should be about resolving legitimate customer concerns, not repeatedly quoting policy without addressing what actually happened.
Very poor communication, very poor customer service, and a very disappointing experience. I would think twice before purchasing from Wayfair again.
I returned an item and, during the refund process, I was given two refund options: store credit or a refund to my original payment method. I chose store credit specifically because I was told/understood that doing so would avoid the shipping deduction. If the shipping charge was going to be applied regardless, that should have been clearly disclosed before I made the refund decision.
When I contacted customer service to explain this, the agent mentioned that shipping cost will never be reduced if I selected store credit. When I asked him to check the details, instead of addressing the issue, the representative simply repeated the same statement that the shipping fee was “correctly applied according to our policy.”
That is not a satisfactory resolution.
I specifically asked for the shipping cost to be returned and even requested escalation to a senior representative, but I received no response at all.
The most frustrating part is that I was given choices during the refund process, made my decision based on those choices, and then Wayfair effectively changed the outcome afterward.
This experience has seriously damaged my trust in Wayfair. Customer service should be about resolving legitimate customer concerns, not repeatedly quoting policy without addressing what actually happened.
Very poor communication, very poor customer service, and a very disappointing experience. I would think twice before purchasing from Wayfair again.
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Service is terrible especially if you try to use your Wayfair card
Having waited 3 weeks for the card to come through I got a paper card with no expiration date when I tried to place my order I had the option of $40 off or financing that is not what the offer said I was also supposed to get free rewards membership. It took me nearly an hour to place my order extremely frustrating and very dissatisfied with the support
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No ‘shop by department’
Can’t find what I’m looking for. Search is a mess to filter, and you have no basic shop by department. This is basic ecommerce. get rid of the useless AI “discover” and enable a shop by department.
Bar stool assembly
Joel came this morning to assemble my new bar stools. He had them together in 15 minutes! He was neat, clean, polite, and very efficient in the performing his duties. I hope he comes back to assemble my island in 2 days!
Why do you put filter if it does not filter
I try to filter my search results by price, nothing gets filtered and the sponsored products seem still to be shown. User unfriendly app.
