Auto loan payment not processing
I noticed my auto loan had not been paid out of my checking in a month and a half (from another bank). I was paid two + months ahead so there was no issue. I called a few times to clear things up and the two people who helped were awesome and understanding. I is so nice to get real people early on in a call. Core Plus is doing it right.
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New App
I absolutely love the new app! It’s clean, user-friendly, and makes managing my accounts so much easier. Everything is easy to find, transactions are quick, and the overall experience is smooth. Great job on the redesign—it’s a huge improvement! Kudos CorePlus Family.
Overhaul?
They made announcements that they were overhauling the app and web experience. Since today’s update, the app won’t even open on my 16 Pro Max. My wife is also a member and neither of us has had app access for over a week her on Samsung, me on iPhone.
Password
For the love of god, please stop bothering me to change my password so often, I do not wanna change my password, leave me alone
Mobile banking
I love my bank and the easy way in which I can pay bills and move money around as needed.
Transfers
Ashley walked me through the process which I would have messed up otherwise. Very helpful and knowledgeable. Thank you all.
CPCU
THIS APP IS THE BEST!!
Amazing
I love you
Great Banking App
Amazing Bank App, simple and easy to use
App review
The app is not that user friendly … when making payments on my loan account it’s confusing…. Am I making a payment or transfer… you should create clear consistent language
Does not work well
Won’t let me log in and has a continuous loop. Tried to remove and reinstall and same issue. This was recommended by customer service. All m other apps work fine.
Love customer service
Customer service at CPCU is always cheerful, friendly & very helpful.
Not working properly
Lately there have been a lot of issues with this app. Sometimes I have to open and close it 4-5 times in order to see current transactions or transfer money between accounts. Possible it just needs some kind of update.
Partial Owner of CPCU…
Good afternoon.
I was a longtime customer of the Connecticut community credit union in Paucatuck, Connecticut.
The CCU got swallowed up by the CORE PLUS CREDIT UNION organization.
I am a regular customer at the pocket office on Broad Street.
The staff there has always been most courteous, kind, and efficient, and knowledgeable about all that the goes on at the bank.
The staff at this Pawcatuck office has changed, but there’s still 100% on the ball.
Valerie at this office is one of the most kind people I know. She is a valuable asset to your bank.
I think you should know this.
Anyway,
Thank you for your time reading this,
And please tell Valerie and her crew CONGRATULATIONS
on a job well done managing this office…
To prefer remain anonymous.
Just a long time happy customer of this organization.
I was a longtime customer of the Connecticut community credit union in Paucatuck, Connecticut.
The CCU got swallowed up by the CORE PLUS CREDIT UNION organization.
I am a regular customer at the pocket office on Broad Street.
The staff there has always been most courteous, kind, and efficient, and knowledgeable about all that the goes on at the bank.
The staff at this Pawcatuck office has changed, but there’s still 100% on the ball.
Valerie at this office is one of the most kind people I know. She is a valuable asset to your bank.
I think you should know this.
Anyway,
Thank you for your time reading this,
And please tell Valerie and her crew CONGRATULATIONS
on a job well done managing this office…
To prefer remain anonymous.
Just a long time happy customer of this organization.
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Worst banking app
Doesn’t even let me sign in and always says they’re “maintenance.” very frustrating
Getting worse.
Can't log in 90% of the time. And when I can I can't open any of the accounts to see transactions, or make any transfers.
I think they need to update it soon
I think they need to update it soon
Needs an update bad
Horrible trying to open. Never opens or loads. Once in a blue moon it will work. Needing to access bank info in a timely manner is important and it’s impossible with this app.
Fails to deliver
This app—and bank—fails to deliver on it’s promises. Locks you out of the app due to glitches then coincidentally does not give you your Kasasa Cash back. Then charges you $30 when you try to use the Kasasa Cash back.
Kasasa cash back
The kasasa cash back feature does not work. Also e statements do not generate and I continue to receive paper statements although I have gone in to the branch on at least 3 occasions to resolve this. Never has been resolved
Frustrating system
It takes several tries to login and then most of the time you can’t see your account activity. Very frustrating to work with. It was much better when I first started using it about a year ago. I don’t know if there are too many users now that are slowing it down or what!
