Webot (Formerly Pionex.US) User Reviews

Name: Webot (Formerly Pionex.US)
Rating: 4.2 (78 reviews)

Webot (Formerly Pionex.US)

PIONEX PTE. LTD.

💰 Finance

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Worst Bot App ever

All fees no returns. This did nothing useful except make money for Pionex / Webot

AppStore Lars

10 days ago

Good luck trying to withdraw your $

The hoops required to get your money out are clearly not for safety but rather to try and keep your money in their horrible platform.

anothermusicman

a month ago

Not safe

Make sure you read terms and conditions and be careful almost nearly impossible to get your money out if you need it yeah that even happens in crypto 72 hour wait plus more time if you want to change , so be ready and let me add to with proof if you want to speak to a manager, this is not the company to speak to a manager. They will not let you talk to a manager nothing don’t believe me download the app and try it

texas 2022

2 months ago

Response from developer

Hi! Actually, a 72-hour hold makes your account MUCH safer. This is a standard security lock triggered by actions like password/2FA changes or fiat clearing, designed entirely to stop hackers from stealing your funds. Once cleared, withdrawals are 100% open. For further information, feel free to email product@webot.com

Extortionate fees and 60-day wait times for fund recovery

Avoid this exchange if you value liquidity. After another platform froze my funds and offered to return them to the original sender (Webot’s hot wallet), I was hit with two massive roadblocks. First, Webot is charging a $47 fee just to credit my own returned funds. Second, they claim it will take 60 days to complete the transaction. In 2026, there is no technological excuse for a 60-day processing window for a digital asset transfer. This is a blatant cash grab and a complete lack of regard for customer service. I shouldn’t have to pay a ransom and wait two months to access my own money.

Manny_Yemeni

3 months ago

Response from developer

Hi Manny, sorry for the frustration. When funds are returned to our shared Hot Wallet instead of your unique deposit address, identifying and crediting them requires a secure, manual engineering process. The fee covers this labor, and 60 days is a max limit. We are actively working to optimize this experience. Email product@webot.com for updates

This app is a scam

Their trading fees are up the roof . Plus if you any issue with transactions, they charge to resolve any issue … stick to coinbase one .

Manny_Yemeni

4 months ago

Response from developer

Hi Manny. This is factually incorrect. Webot offers highly competitive fees (0.1% Maker/0.5% Taker), often much lower than standard competitors. More importantly, official Webot Support is 100% FREE. If someone asked you to pay for help, you might encounter a scammer. Please contact our REAL support at product@webot.com.

Can’t fund

Will not take instant card funding and no way I’m giving my bank info lol got some work to do guys . Looks interesting but can’t do nothing with funds

Dude old

4 months ago

Response from developer

Hi, sorry for the funding hassle. Card declines are often due to US bank restrictions on crypto purchases. If you need any help? Email product@webot.com.

PionexUS

Can someone explain will they replace Pionex us?

GtZtF

4 months ago

Response from developer

Hi, thanks for the 5 stars! Webot won't immediately replace Pionex US—both platforms will continue to run simultaneously. However, Pionex US will no longer receive updates. All future updates, new features, and compliance upgrades will be exclusive to Webot! For questions, email product@webot.com.

Great platform for trading

Top notch team for helping telegram team is extremely helpful.

POSwr

4 months ago

Great exchange

I like the bot for long holding

aboosh07

4 months ago

Just excellent!!

After the Blockdag scam I was able to send my bdag to WeBot, even when I wasn’t sure they would honor the contract with blockdag. My first deposit was 100bdag and it never arrived, I think the amount was too small. The second deposit was 2069 and it was added in my wallet after 4 hours. So now I tried 50k and as it might take up to 24 hours it just dropped in after 10 hours. So yes I’m very happy with WeBot! Absolute the best exchange that promised to uphold the contract with blockdag and gave me the money back from this scam coin.
Thank you WeBot!!!

lethalronin

4 months ago

Pionex.US/WebotTelegram community Admins and App Customer support

Webot (formerly Pionex.US) – Outstanding Community & Professional Support

I want to take a moment to recognize the team at Webot (formerly Pionex.US) for the incredible professionalism they have demonstrated during the recent chaos surrounding the BDAG presale and investor concerns.

Their Telegram community is truly top-notch. It has become a place where investors can openly discuss the situation, vent frustrations, ask difficult questions, and even challenge Webot directly without fear of being banned or silenced. The administrators consistently emphasize free speech within the community, while also maintaining a clear expectation of respect and courtesy among members. That balance is not easy to maintain in a high-stress environment, yet they manage it exceptionally well.

The Telegram admins deserve serious recognition. Their patience and professionalism throughout the situation have been remarkable. Despite the flood of questions and repeated concerns from investors, they remain calm, respectful, and constructive in every interaction. They never become argumentative and consistently maintain a polite and friendly tone. Honestly, they deserve a raise for the way they have handled this community.

Additionally, Webot’s customer support team has clearly been dealing with the same wave of BDAG-related inquiries, yet my personal experience with them has been very positive. Their responses have been helpful, professional, and solution-oriented.

What could have been an even worse situation for many BDAG investors has been made significantly better because Webot stepped up with meaningful solutions, allowing investors options to deposit and trade their tokens.

Before all of this, I had never heard of Webot. I originally came across the platform when BDAG advertised it as a U.S. exchange option for American users. In the middle of all this chaos, discovering Webot has actually been one of the positives. Their platform is intuitive, and their automated trading bots are seriously impressive.

Because of how they have handled this situation, Webot has gained a lifelong user in me.

Thank you to the Webot team for maintaining professionalism, transparency, and respect for your community during a difficult time.

Keep up the great work.

01vdub915

4 months ago

Absolutely terrible

Everything from the UI to its capabilities are terrible, no way to do anything. Can’t send, Can’t receive. When you add payment information you can’t change it or remove it.

Sinvenia

5 months ago

Response from developer

We're sorry about your experience. Your feedback on the UI and send/receive functionality is taken very seriously. We'd love to look into this for you — please reach out to product@webot.com with details of the issues so our team can troubleshoot and help resolve them quickly.

Terrible

This apps pricing is so bad and quite frankly a scam. DO NOT USE

BurlyPoker

5 months ago

Tax simplified

The biggest issue with bot trading for me has been tax reporting for thousands of transactions. The simplified report is an enormous help!

kroos

5 months ago

Way more easy to use

10/10

Traveler8901

5 months ago

Scammers

They’ll steal your crypto funds through sneaky trading and spread fees. The app is bare bones and the bots don’t work as they should. They display your deposits as “profit” and try to hide your losses. New traders won’t know what’s happening. They won’t do refunds either and if you complain they’ll prevent you from withdrawing your coins from their platform. I had to withdrawal 1200 xlm in increments of 100xlm or less after my talk with support. They’re scammers.

DeltaOutlaw101

5 months ago

Response from developer

We sincerely apologize for the experience you described. We previously identified a technical bug on withdrawals which has since been fully resolved. Sorry for the inconvenience and thank you for giving us the feedback to find this bug.

No 2.2.5.0 update available here on App Store

Exactly my problem and point

Grabbyzzzzz

5 months ago

Response from developer

Sorry for the inconvenience, the appStore may have a propagation delay, thanks for your time and feedback.

Instant deposit

I’m trying this app it’s looking ok I’m testing to see what results I have with my investment the problem I have with the app is the Instant deposit I’m waiting almost 7 days to receive the deposit transfer from my bank account to the Webot app I’m missing a good entry point because the money it’s not available to do my investment on Webot I really like to have a instant deposit will be beautiful For the customer

xxxrenpacion

6 months ago

More user friendly but…

I noticed some features are still missing, there isn’t an indication for the CML PHL (cumulative profit loss), only “today’s return”. I did notice it’s a bit more “robinhoody”. I also wish they showed more info on manual trades, all we get is a time/date and amount of tokens purchased but doesn’t show what price it was purchased at, so extensive research is required, if your doing a DCA strategy that is. (Pionex had this same issue) Haven’t tested the new bot capabilities mainly because I’m still waiting for the dip to both bottom. The new update seems promising.

Paul ootoova

6 months ago

Pionex involucionó esta vez

Soy usuario de pionex por años al mudarme a USA pues empecé con pionex us. Me encanta pionex pero veo que en webot quitan al trader que sabe mucha libertad. Las graficas escondidas, no puedo poner limit order. Se ha convertido casi en una exchange más cuando por mucho para mis amigos y para mi era la mejor de USA.

I have been a Pionex user for years, and after moving to the United States I started using Pionex US. I really love Pionex, but lately I feel that on Webot they have taken away a lot of the freedom from knowledgeable traders. Price charts are hidden or harder to access, I can’t place proper limit orders, and the overall experience feels much more restrictive. It has started to feel like just another exchange, when for my friends and for me it used to be, by far, the best exchange in the U.S.

Orlafab