Log in issues
After verifying my email and password it won’t let me log into my account. Terrible app
Subscription not found?
My subscription renews annually through the App Store, but Webroot said they can’t find my subscription and I have to renew through them directly? If there’s no subscription, how could I use the app until January 31st when the “renew” message first appeared?
I’ll update this review if/when the matter is resolved.
I’ll update this review if/when the matter is resolved.
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We’re not recommend this
It does not operate right you have to renew it
Unreliable
This app is a pile of garbage. It is inconsistent unreliable. Find something else that doesn’t cost $55 a year for nothing.
Won’t sign in at all
I have the paid business account for 5 devices but my sign in won’t work on this app no matter what I do! How do u use this vpn??
Logging in? Impossible ….
I have an account on my PC which I’ve had for years. Downloaded the app into my phone. Logged in using my credentials. Log in failed. Tried again. Log in failed. Asked for new password. Log in failed. And so it went on. Not happy.
Unreliable
Very inconsistent and unreliable, at times renders the phone useless to the point of needing to be restarted.
Not worth a time or subscription.
Not worth a time or subscription.
SHOCKINGLY BAD
This app is terrible. It would work on some of the laptops but not others, and would work on some of the iPhones but not others. I spent an hour on the helpline with a technician who was very nice and methodical but could not figure out why it would work on all of the iPhones. It is a terrible waste of money and I’ve been told by my IT manager that there are better products out there. So shame on me for believing in the Webroot name and buying it.
Also, as an almost comical point, I was told I had to set up two separate accounts because I purchased a total of 10 product subscriptions and they said I could not link them all to the same account. How hard is it to tie the various product codes to a single account??? Hey, maybe I can set up a new account for each one, so I can have lots and lots of usernames and passwords just to manage this product - even though it does not even work as advertised.
Webroot should be ashamed. Save your money and buy a better product.
Also, as an almost comical point, I was told I had to set up two separate accounts because I purchased a total of 10 product subscriptions and they said I could not link them all to the same account. How hard is it to tie the various product codes to a single account??? Hey, maybe I can set up a new account for each one, so I can have lots and lots of usernames and passwords just to manage this product - even though it does not even work as advertised.
Webroot should be ashamed. Save your money and buy a better product.
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Keeps auto renew subscription but tells me to renew
I thought this app was very good for a VPN. However the last three months I keep getting charged my monthly subscription from Apple, however when I go to the web route repair it tells me I still have to renew i’ll be in the third month for a basically I’m paying for no access
Better options
This VPN is “good enough” if the price is right to you.
I use it because it was bundled in a multi-year subscription for webroot antivirus. Very satisfied with Webroot antivirus but this VPN drops connection *consistently*, throughout day, everyday. Regardless of wifi or cell service locations, it’s bad.
Different connection times between devices as well. PC can take minutes to establish/re-establish. iPhone/ipad: <5 seconds.
If you’re looking for IP addy in specific states, not there, only US regions and certain countries.
I use it because it was bundled in a multi-year subscription for webroot antivirus. Very satisfied with Webroot antivirus but this VPN drops connection *consistently*, throughout day, everyday. Regardless of wifi or cell service locations, it’s bad.
Different connection times between devices as well. PC can take minutes to establish/re-establish. iPhone/ipad: <5 seconds.
If you’re looking for IP addy in specific states, not there, only US regions and certain countries.
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Slow
Don’t bother.
I tried the 7 day free trial and cancelled it after 4 hours, it made my phone incredibly slow. It’s cheap, so you get what you pay for. Much better VPN’s out there!
I tried the 7 day free trial and cancelled it after 4 hours, it made my phone incredibly slow. It’s cheap, so you get what you pay for. Much better VPN’s out there!
Can’t connect
Screen is green with the Webroot banner and keep on showing for an hour don’t think it even goes thru
iPhone update can’t login or reset
Have no protection unless start new trial, but I already have a current active account but can’t link to it. Login works using internet but not using app. Very disappointed. So no protection.
Ugh!
Closes after entering password 👎🙄
Don't download this until the developers can make it better
It keeps logging me off. I hate signing in every 4 minutes. Does not auto connect. I ultimately went with HMA (Hide My A--). Much better than this.
2 stars for UI. Minus 3 for utility value
At this price, coupled with the lack of transparency concerning where your data is going/being routed through, spend your money elsewhere.
However, the UI/UX does deserve some credit for fluidity/design.
However, the UI/UX does deserve some credit for fluidity/design.
Completely worthless
Renewed in March 2020 still can’t use on my mobile devices. Tried removing and reinstalling- didn’t work. Tried restore previous services- doesn’t work. If you are looking for protection on mobile devices look elsewhere because this isn’t worth it.
Webroot
Terrible product...can get anyone to help. Support is bad. Downloaded this and can’t get it to work. I will uninstall this.
Bad service
I recently bought this security for my phone and it seemed. I would be on an app or screen and it would drop and I’d have to do process all over again I recently took it off and my phone and I’m having second thoughts of trading in my phone
My advice save your money not worth it
My advice save your money not worth it
Always hangs up
Very buggy works then doesn’t. Just sits and spins say’s Try later.
