Web5
The app is easy and fast
Chandler St Branch
The people who work here are all some of the nicest people on earth. There is one girl who is newish there who is absolutely the nicest woman alive. Pass it along.
Great Mobile Service!
Been with Webster 5 since 1982!
Moved to Florida in 2015, and kept my accounts still to this day! No issues In transferring to other accounts here or online
accounts! Setup is ease, quick, & simple!!
Great service, too!! Very reliable!!
Robert Lucas
Moved to Florida in 2015, and kept my accounts still to this day! No issues In transferring to other accounts here or online
accounts! Setup is ease, quick, & simple!!
Great service, too!! Very reliable!!
Robert Lucas
Mobile deposit
What can be done about mobile deposit limits currently I can only deposit 2500
R Simpson
R Simpson
Auburn Branch
The employees of this branch are very accommodating, polite towards their customers as well as extremely knowledgeable of the banking business.
Customer for 50+years,
e.Joseph
Customer for 50+years,
e.Joseph
The upgraded app is 100% better now!
Th
Trust
I trust this bank and the mobile banking and atm features like depositing makes life so much easier!
On line system
Love having the option to check my accounts and transfer money from the comfort of my own home. Webster Five is a wonderful bank!!
Review
Outstanding service and the best staff. They answer any questions but also know me by name and always asking how are you doing today… They are number one in banking!!
Doesn’t work at times
I have to delete the app and then redownload it at least 2 to 3 times a week
Dr Kenneth C DETORA DVM
Best bank staff ever Auburn branch 10A Howe Street Auburn,Ma 01501
When is the next update?
The photos on here are VERY misleading. The option to log into your account with Touch/Face ID is unavailable. It’s a bit frustrating to have to put in the credentials every single time. The Bank has been around for a while please fix this!!
Terrible bank
Terrible app. I have 5 banks and this is by far the worst. App is terrible on mobile
William Moulin
New online banking app is very hard to use and navigate.
depositing checks
sometimes itll take me 20 tries to make a check deposit go through and be read by the camera
Bill Pay
Far worse than previous bill pay. Still no up to date balance. Really? What century are you in Web5? And what the heck is the difference between current and available? And why is my bill pay not in alphabetical order? Horrible horrible system!
Touch ID Needed!
the app runs smooth and is very easy to operate. my only wish is that they would offer touch id login, which is why i gave it 3/5 stars. this would make it much easier to check my accounts quickly!
Better but far from perfect
Much much better than the previous app. The only reason I really have this app is to check my transactions and balance and for mobile deposits. My main irritation of this app is that it’s slow to start up (takes about 15-30 seconds for the app to finally fully load and show my transactions. That’s far too long of a loading time. My Santander app for my other bank account only takes 2-3 seconds max. And the app has been down a few times which is very annoying. It was down for the whole weekend a few weeks ago and now just today it’s “down for regular maintenance”. Very annoying. How about doing the maintenance overnight? My Santander app has NEVER been down and I’ve had them for over 10 years.
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Ok, when it works
Features are much better than previous options. As other reviews have stated, it’s impossible to tell what your actual balance is. Exceedingly frustrating. Also, the application and/or website is down fairly frequently. I have other bank accounts who’s application features are far more robust and stable.
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Website
Poor website/ bill pay Lots of glitches. Hope some day this bank can figure it out
