Fraud
Charged me to cancel. I never even agreed to pay for this. My company offered it, and when I left for a new job, Wellhub started charging my personal card, then asked me to actually pay them money just to cancel.
Product itself was useless and I never used it because it didn’t offer anything of value.
Product itself was useless and I never used it because it didn’t offer anything of value.
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11239394762829
Customer service does not trust it’s customers
I was asked to call the gym and request to provide an email or screenshot after wellhub erroneously marked me as a “no show”, even after booking the class directly through the app. The app never put me as no show until that day. The customer service agent refused to unblock my account unless i showed proof that I attended the class. This is also the first time it happened. I am giving this app low rating due to the lack of customer support I received. Please treat your customers better!
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Ppnag200
No technical support at all
This is the worst app I used in my life, there is literally no technical support team at all, they have an AI agent which is not helpful at all.
I am stuck outside the gym because my pin is not working and there is no one to help me, my workout day is wasted successfully because if it. I am planning to cancel my subscription.
I am stuck outside the gym because my pin is not working and there is no one to help me, my workout day is wasted successfully because if it. I am planning to cancel my subscription.
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BBad_flex_bus_service
As difficult to cancel a gym. Run like he||
This terrible app will continue to charge you for as much as a year AFTER you cancel. This should be illegal.
Tthe_elad
Great service. Terrible App.
This app was clearly made by someone who doesn’t have to use it because I don’t know how someone could let this pass any design reviews. I could vibe code a better UI in the time it takes me to find a class to go to.
There are way too many clicks. I can’t favorite or rebook a class. I can’t filter by distance. I can’t sort by time or distance . I can’t save a search I like. The activity filters have bad data so they’re inaccurate. I can’t see what I can do at most gyms. I can’t change locations easily. I can’t hide or exclude gyms or classes I don’t want to attend. Most of the personal trainers don’t have availability within the two week window I have to schedule sessions. There’s no web version so I can’t even have a different experience. There’s no way for me to compare what gyms or services I’d get if I change plans. There’s no way to ever do more than one class unless you do the personal trainers which I can never find openings on basically. I should be able to use my premium classes as a second class because there are no premium classes in my area.
So, do I like being able to try new things and have a flexible schedule? Yes. Would I use this if it wasn’t covered by my employer? Absolutely not. I actively want to use the competitors.
There are way too many clicks. I can’t favorite or rebook a class. I can’t filter by distance. I can’t sort by time or distance . I can’t save a search I like. The activity filters have bad data so they’re inaccurate. I can’t see what I can do at most gyms. I can’t change locations easily. I can’t hide or exclude gyms or classes I don’t want to attend. Most of the personal trainers don’t have availability within the two week window I have to schedule sessions. There’s no web version so I can’t even have a different experience. There’s no way for me to compare what gyms or services I’d get if I change plans. There’s no way to ever do more than one class unless you do the personal trainers which I can never find openings on basically. I should be able to use my premium classes as a second class because there are no premium classes in my area.
So, do I like being able to try new things and have a flexible schedule? Yes. Would I use this if it wasn’t covered by my employer? Absolutely not. I actively want to use the competitors.
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_____NotABotUser
