Schade
Ich bin eigentlich begeisterter Wellhub-Nutzer und die App funktioniert bei jedem Check in ohne Probleme. Schade ist jedoch, dass es keine neuen Challenges gibt. Die Challenges waren immer eine extra Motivation für den Monat aber seit diese Woche gibt es keine mehr für den Rest des Monats und weitere. Das ist sehr schade.
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WellHub needs fixing!
The app is difficult to navigate. By default, it searches within a 19-mile radius, making it hard to find classes that are actually convenient. The time filter also doesn’t work properly, so I often end up endlessly scrolling to find suitable classes.
The one check-in per day policy would be fine if it reset daily, but instead it resets exactly 24 hours after your previous check-in. This makes it unnecessarily restrictive. For example, if you attend a class at 12:33pm one day, you can’t book or check into a 12:30pm class the following day. A calendar-day reset would be much more user-friendly.
I’ve also turned up to classes that had been cancelled without receiving any notification from WellHub. This has wasted both my time and money travelling to and from the venue, and it’s frustrating that the app doesn’t communicate cancellations.
Overall, compared with ClassPass, the app feels clunky and much harder to use. Finding schedules, bookings and available classes isn’t intuitive, and the overall user experience could be significantly improved.
The one check-in per day policy would be fine if it reset daily, but instead it resets exactly 24 hours after your previous check-in. This makes it unnecessarily restrictive. For example, if you attend a class at 12:33pm one day, you can’t book or check into a 12:30pm class the following day. A calendar-day reset would be much more user-friendly.
I’ve also turned up to classes that had been cancelled without receiving any notification from WellHub. This has wasted both my time and money travelling to and from the venue, and it’s frustrating that the app doesn’t communicate cancellations.
Overall, compared with ClassPass, the app feels clunky and much harder to use. Finding schedules, bookings and available classes isn’t intuitive, and the overall user experience could be significantly improved.
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Response from developer
Thank you for sharing your detailed feedback with us. We are constantly working to optimize the Wellhub app, and specific insights like yours regarding the search radius, time filters, and the check-in window are incredibly helpful as we plan our upcoming product updates. We also understand how important timely notifications are when partner schedules change, and we are actively working with our partner venues to streamline this communication. Your suggestions have been shared directly with our engineering and design teams. If you need any assistance with a past booking or your account, please reach out to us through our Help Center (https://helpcenter.gympass.com/en-us), Instagram (@wellhub), or X (@wellhubhelp).
Waste of Money
Horrible customer service
Great Service, Horrible App
App is hard to navigate. Not intuitive at all.
It was good until it wasn’t.
It was great until it wasn’t. App can use updates. I’ve had multiple times where I’ve tried to book classes and the gym/studio tells me they no longer use Wellhub/Gympass. Now I’m unable to book the Pilates studio I enjoy because of some IT related thing. The studio said they’ve spoken with Wellhub, Wellhub says they need to respond to an email. It’s just a mess. You might as well just eliminate Wellhub and book directly with the studio/gym you like.
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Horrible
Completely incompetent chat support specialist. Have had repeated issues checking into the gym. Followed every instruction to check in correctly and still doesn’t work. Chat support specialists just repeat the same AI prompts, absolutely no help at all.
0 stars. Terrible customer service, can’t access account, etc.
I started with them around 2 months ago, and have had nothing but issue after issue. I cant login to account for my students check ins, cant get paid, cant get ahold of any support, and was ghosted by the guy who started me up after I scheduled a phone appointment. Great premise with terrible execution.
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Scamhub
Changed payment methods without my consent. Charged me for a membership twice. Support is non existent. Terrible company, take your money elsewhere.
12 hour cancellation requirement???
I really like this app and I’m grateful my job provides it. But the 12 hour cancellation is genuinely insane. Why do you require 12 hours, but the studio I’m going to has a 2 hour cancellation policy? You guys are really that desperate for a $20 fee? 8 hours, sure. 12? You’re crazy.
Horrible App
I love the membership but the app is horrendous. It takes forever to book a class or view schedules and rarely loads properly to check in. Good luck in the event you need help, as the only support option is an AI bot that is completely useless
No barcode on exit
Latest update does not show the barcode when exiting the gym. Also too many animations of the Wellhub logo causing delays when entering gym turnstile
The newest version now works
Finally after several days of glitching it works again
Biggest scam of an app. Do not join.
Not only do they charge you a $25 fee for not “checking in” to a class (note: not for skipping it, just for failing to tap a button), they’ll charge you even if you actually attended. That $25 is roughly 25% of the monthly membership fee.
I recently tried to put my account on hold because I had surgery. The app confirmed the hold was active. When I reached out to support, they told me they had no record of it. And even though they could see that I check into gyms almost every day, and that I had zero check-ins during the exact period I requested the hold, they still declined my refund.
If you want to be quietly cheated out of your money every month, join this app. The only reason I’m still on it is that my employer forces me to use it.
I recently tried to put my account on hold because I had surgery. The app confirmed the hold was active. When I reached out to support, they told me they had no record of it. And even though they could see that I check into gyms almost every day, and that I had zero check-ins during the exact period I requested the hold, they still declined my refund.
If you want to be quietly cheated out of your money every month, join this app. The only reason I’m still on it is that my employer forces me to use it.
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The newest version keeps getting stuck
I have no clue what happened to the latest update, however after the upgrade, whenever I enter the app, the app will be so slow and stuck on most every page. Sometimes scrolling will not work as well.
SCAM COMPANY
TOTAL SCAM! read the reviews before you sign up for this fraudalent membership. they purposely try to scam you out of money and bait and switch. They offer low prices at first and then up the prices ridiculously after 1-2 months so you will lose money. I signed up at 240 a month and left my grandfathered lifetime rate at 250 a month because they offered me 240 a month and said that they will not raise rates for 12 months. after 1 MONTH they upped the fees to 290 a month now i am paying 40 dollars more than if I had kept my grandfathered rate without wellhub. can't go back because wellhub makes you "give up" your actual gym membership. They know that you cant just go back to old rates at your gym and do this on purpose! this company is a TOTAL SCAM. I wish I had read these terrible recent reviews before joining.
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sucks
this app sucks. doesn't work properly
Glitchy app & nonstop push notifications
The app is very glitchy and sometimes doesn’t mark my check-in’s to class, opens to old pages in the app, or takes forever to load. The worst part is they send me several push notifications per day about their stupid challenges and points that users don’t care about. There’s no way to customize the push notifications, so it if I turn them off I also won’t get notified with reminders about classes I booked. Super basic settings for notification preferences that are standard with apps these days. The app also makes it very challenging to navigate to your favorite studios. Seems their product and marketing team doesn’t care about user experience.
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Login Broken
The login process has been broken since the last update.
terrible app
doesn’t explain how to access the gyms, feels like a pyramid scheme
Annoying share function
What’s the point of the share function that automatically shares it on your instagram story it’s annoying and has made me post on my story unintentionally it should be removed!
