Wellhub (Gympass) User Reviews

Name: Wellhub (Gympass)
Rating: 4.31881 (8240 reviews)

Wellhub (Gympass)

Gympass Servicos de Tecnologia de Informatica Ltda.

💪 Health & Fitness

⚽ Sports

Customer Experience

Positive experience15.1% of reviews

Neutral11.8% of reviews

Negative experience73.1% of reviews

~ Based on 610 written reviews from the US App Store.

What users say

Summarized from real user reviews of Wellhub (Gympass). Based on 8.2K reviews and a 4.3/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

🚀Flexible gym access
💰Great value for money
🌍Ability to use gyms globally
🧠Includes mental health/wellness apps

Negative things

🐛Buggy and glitchy app
🕰️Slow performance and loading times
🤷‍♀️Inconsistent gym coverage and access
🤖Poor customer service and support
💳Frequent and steep price increases

Is Wellhub (Gympass) Safe?

Wellhub (Gympass) appears safe based on user ratings. AppsHunter Safety Score for Wellhub (Gympass) is 86/100.

This assessment is based on 8,240 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.0% of ratings point to a safe experience

2.9% of ratings suggest some concerns

15.1% of ratings point to a risky experience

~ Based on 8,240 App Store ratings for Wellhub (Gympass).

Is Wellhub (Gympass) Legit?

Wellhub (Gympass) appears to be a legitimate app. AppsHunter Legitimacy Score for Wellhub (Gympass) is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible.

Every month i’m unable to check in for classes, i then lose ALL of my classes for the month. Wellhub customer service won’t do anything about it even when i show proof. Absolutely horrible, have lost so much money using Wellhub i would not recommend to anyone. just buy the classes at the gym themself and do not use the app.

KekeJ24240

9 days ago

Carefull with yearly subscriptions

I’ve joined with a yearly subscription supported by employer, so shouldn’t have paid anything. Then my employer changed internal email and the app started charging me. There’s no way to update the provider in your account if your employer had changed anything. There’s no way to cancel your yearly subscripcion, so I just have to pay till the end of the year for a service I don’t even use.

lublyb

9 days ago

Could be better

Needs to have a monthly check in quota instead of daily. That would make more sense for those who want to check in more than once a month. Needs to have adjustable search radius. They need to get rid of premium classes it doesn’t make sense. We’re paying for this.

bnjj9

13 days ago

Don’t bother

Brilliant when it’s works but this is now the second month that apparently I’ve reached my daily limit but haven’t been to the gym in two . Makes sense .. . Can’t even speak to someone to sort it as it’s always ai which do nothing to help. Waste of time

bfbhdjcnxnxjsjdhdhxx

14 days ago

Soooooooop goooooodddddd

It was amazing I loved the swimming pool

I l0ved IT

15 days ago

Poor

The app is v poor - not least because I’m getting ‘sorry, didn’t see this one coming’ error messages in multiple instances eg when clicking on the app logos or in various other instances. The app then hangs and needs to be shut down and rebooted. The website isn’t much better. The result being that despite my company paying for the service for me, the service is pretty much unusable!

Popester99

16 days ago

Can’t use for gyms

Cool idea but doesn’t work for me. I click on any local gym and get a message “sorry, didn’t see this one coming”

Sparlocked

16 days ago

Stop sending us stupid badges

All I want to to get into the gym

Loping hey

17 days ago

Amazing!

Love this concept! So cool to be able to pay one price for multiple clubs! Super affordable too! I’m paying less than the cost of one membership at one club for for both me and my son for several clubs through wellhub!

Kim Alexis

19 days ago

Not recommended

This app gave me alot of problems when I get a code I have to wait 20min for the code to work the app is very laggy and not affective it’s a full on scam

Daddy Ronaldo

19 days ago

Serves no purpose

I cannot for the life of me understand the benefit of using this app. My company got me a free membership, and this app just tells you where local gyms are. And has you log days that you worked out.

It doesn’t “give you access to gyms”. Like physical access where you can work out there. It just tells you where they are and how much a membership costs there. So dumb what a waste of money

Anonwritesreview

20 days ago

No customer service line

Just be aware that if you ever have any issues with your subscription, you can only DM them on social media or chat online. There's no customer service line to call, very little way to get a response from a real person, and once you finally do... they still mostly send pre written automated replies.

RosmyT

21 days ago

Opaque Policies

The app doesn’t let you search for studios on a map. There are a lot of policy limitations that aren’t documented anywhere until you chat with a person, which takes a while so Reddit chats become the de facto source of truth since the Wellhub AI bot can’t seem to even locate and share answers for basic policy questions. Wellhub sounds nicer than it is. Don’t get an annual plan ever.

akc4657

21 days ago

Schade

Ich bin eigentlich begeisterter Wellhub-Nutzer und die App funktioniert bei jedem Check in ohne Probleme. Schade ist jedoch, dass es keine neuen Challenges gibt. Die Challenges waren immer eine extra Motivation für den Monat aber seit diese Woche gibt es keine mehr für den Rest des Monats und weitere. Das ist sehr schade.

Dadus1

22 days ago

Response from developer

Hallo und vielen Dank für dein ehrliches Feedback! Wir verstehen, dass die Challenges für dich eine große Motivationsquelle waren. Wellhub-Challenges werden regelmäßig von verschiedenen Seiten initiiert – etwa von deinem Unternehmen, Wellhub selbst, Partnerstudios oder auch von Freunden. Du kannst aber auch selbst Challenges mit Freunden oder der Familie starten. Alle Einzelheiten zu den verschiedenen Arten von Challenges und zur Teilnahme findest du hier: https://support.gympass.com/hc/de-be/articles/40400345748627-Was-sind-Wellhub-Challenges Wenn du weitere Fragen hast oder Tipps dazu möchtest, wie du selbst eine Challenge starten kannst, melde dich gerne über unser Hilfe-Center bei uns. Du kannst uns auch per Direktnachricht auf Instagram (@wellhub) oder X/Twitter (@wellhubhelp) kontaktieren – wir helfen dir gerne weiter.

Can’t log in

Jess2sweet10

22 days ago

Gym access code doesn’t work

Waited outside gym for code to activate for gym and never worked

br1an6

a month ago

WellHub needs fixing!

The app is difficult to navigate. By default, it searches within a 19-mile radius, making it hard to find classes that are actually convenient. The time filter also doesn’t work properly, so I often end up endlessly scrolling to find suitable classes.

The one check-in per day policy would be fine if it reset daily, but instead it resets exactly 24 hours after your previous check-in. This makes it unnecessarily restrictive. For example, if you attend a class at 12:33pm one day, you can’t book or check into a 12:30pm class the following day. A calendar-day reset would be much more user-friendly.

I’ve also turned up to classes that had been cancelled without receiving any notification from WellHub. This has wasted both my time and money travelling to and from the venue, and it’s frustrating that the app doesn’t communicate cancellations.

Overall, compared with ClassPass, the app feels clunky and much harder to use. Finding schedules, bookings and available classes isn’t intuitive, and the overall user experience could be significantly improved.

LifeGammer

a month ago

Response from developer

Thank you for sharing your detailed feedback with us. We are constantly working to optimize the Wellhub app, and specific insights like yours regarding the search radius, time filters, and the check-in window are incredibly helpful as we plan our upcoming product updates. We also understand how important timely notifications are when partner schedules change, and we are actively working with our partner venues to streamline this communication. Your suggestions have been shared directly with our engineering and design teams. If you need any assistance with a past booking or your account, please reach out to us through our Help Center (https://helpcenter.gympass.com/en-us), Instagram (@wellhub), or X (@wellhubhelp).