Misleading pricing
Upon signup you’re able to pick different tier levels based on which studios/gyms are included. This list is not kept up to date and you don’t find that out until you’ve signed up. Super misleading and fraudulent.
Cancellation flow is outrageous
Your cancellation flow is absolutely outrageous and soon entirely illegal. It’s not clever to have 7 pages for a cancellation flow - adding messages trying to guilt users into not cancelling. Do better!
You should know before signing up.
This app has limited classes based on the tiers it’s difficult to isolate the areas you want to pull up classes in. It keeps driving you to classes in areas that no one wants to go to. God forbid you get sick and have to cancel a class you have a $25 fee to pay or you have no more work out classes for the month. It seems like a good idea but with work commitments and needing to be flexible is not available. Classes are booked fast so you don’t have the option to just book at the last minute. If you just use the gym the. It is a good app for you.
The customer service part of the app won’t let me submit a complaint about the late fee it gives me articles to read. There is no way forward unless you speak to an agent directly.
*I have tried to submit via your app it did not work it gave me articles to read and I cannot submit my complaint.
The customer service part of the app won’t let me submit a complaint about the late fee it gives me articles to read. There is no way forward unless you speak to an agent directly.
*I have tried to submit via your app it did not work it gave me articles to read and I cannot submit my complaint.
Show more
Slow and inaccurate
Does not even have capability to find nearby gyms
Steal money
They just steal your money!
Terrible customer support and check in experience
I book classes and show up, but the Check-in button never appears. The app still marks me as a no-show, locks my booking privileges, and asks for a fee. Support doesn’t fix it. Broken check-in shouldn’t punish people who attended.
abdul
2 times i went to the gym group they changed the door pin but welhub showing old pin time wasting
Awful
I’ve been in a really bad space lately. Joined this app but still took me a couple of weeks to attempt to use it.
This morning, I’ve somehow mustered up the motivation to get up and leave the house to come to the The Gym. I only live down the road but it’s still too far to activate the check-in. I’ve got to The Gym started the process, it says five minutes for activation…cool. The Gym group then emails you to say great your ready, it takes up to 20 minutes to activate WTF, okay fine. It’s a Sunday so there’s nothing to do so I’m sat on the curb outside The Gym.
It’s been 40 minutes and now I have to go home because I have stuff to do. What a waste of my time and money if it’s completely unusable.
I joined Wellhub as a perk through my employer because it worked out the same price as paying for access to one single Gym, but if it doesn’t work, what’s the point of it?
Who has time to sit outside The Gym for 40 minutes hoping that a code will come through.
On top of that, I only get one check-in a day so I can’t even try and activate a different Gym around the corner.
This morning, I’ve somehow mustered up the motivation to get up and leave the house to come to the The Gym. I only live down the road but it’s still too far to activate the check-in. I’ve got to The Gym started the process, it says five minutes for activation…cool. The Gym group then emails you to say great your ready, it takes up to 20 minutes to activate WTF, okay fine. It’s a Sunday so there’s nothing to do so I’m sat on the curb outside The Gym.
It’s been 40 minutes and now I have to go home because I have stuff to do. What a waste of my time and money if it’s completely unusable.
I joined Wellhub as a perk through my employer because it worked out the same price as paying for access to one single Gym, but if it doesn’t work, what’s the point of it?
Who has time to sit outside The Gym for 40 minutes hoping that a code will come through.
On top of that, I only get one check-in a day so I can’t even try and activate a different Gym around the corner.
Show more
Terrible Service
Signed up, checked in to visit a gym only to find it was permanently closed. Asked customer support if I could check into another gym, not until tomorrow was the answer.
Only thing I’ll be doing tomorrow is requesting a full refund.
Only thing I’ll be doing tomorrow is requesting a full refund.
Muito bom
Muito bom
About code
I tried to checkin gym group twice but my code doesn’t work i spoke with help centre they don’t respond very bad experience
You need to hope the app work when you check in
Check in system is buggy and customer service could only issue a refund and leave you in the gym lobby, standing there like a idiot.
Code problems
Well hub app is good but the problem is code it doesn’t work some time it happened with me few time and also the code change every single day not good .
Code is not working
The gym doesn’t let me in, they only have an AI assistant that keep repeating the same answers
Annoying app but great service
Almost every time I open the app there are pop ups about points and awards that are meaningless and annoying. I enjoy the service but wish the app would get out of the way.
Not intuitive
I don’t want to see badges or streaks, I want to reduce my radius, see more than two hours worth of class options, and see my favourited studios first. The AI bot for questions is also terrible but the human agents are good once you get to them.
Questionable Service
Be aware that there is no way talk to any customer service person for assistance.
Questionable billing practices and no customer service support # sure doesn’t make me want to give my credit card # to this questionable company.
Questionable billing practices and no customer service support # sure doesn’t make me want to give my credit card # to this questionable company.
Horrible.
Every month i’m unable to check in for classes, i then lose ALL of my classes for the month. Wellhub customer service won’t do anything about it even when i show proof. Absolutely horrible, have lost so much money using Wellhub i would not recommend to anyone. just buy the classes at the gym themself and do not use the app.
Show more
Carefull with yearly subscriptions
I’ve joined with a yearly subscription supported by employer, so shouldn’t have paid anything. Then my employer changed internal email and the app started charging me. There’s no way to update the provider in your account if your employer had changed anything. There’s no way to cancel your yearly subscripcion, so I just have to pay till the end of the year for a service I don’t even use.
Show more
Could be better
Needs to have a monthly check in quota instead of daily. That would make more sense for those who want to check in more than once a month. Needs to have adjustable search radius. They need to get rid of premium classes it doesn’t make sense. We’re paying for this.
