2FA doesn’t work
I can’t login. Thought it was temporary but been weeks. I get a text to authenticate and it doesn’t work. I can login online fine. This app login sucks.
Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at +18009059043.
Not Able to Deposit Checks
There’s an option to deposit checks, but there’s an error message every time I try. Every bank I’ve used allows this. It feels like I’m living in 1995 having to go to the bank each time to make a deposit.
Response from developer
We’re sorry for the inconvenience. We know how important is to access mobile deposit. Please contact us at +18009059043 so we can get this resolved for you.
Constantly logged out
Even though I have remember me and Face ID enabled, every couple of days I need to log back in again.
The people that designed this stuff don’t actually use it themselves
Because if you did you would realize how tedious and cumbersome it is to use this product
I mean when you pull up the list of transactions it says “ pre-authorized ACH debit” but you have to click on each transaction to see what it is specifically
The there’s a button of view all transactions so it’s a whole bunch of clicking that’s just extra steps to do what you want like even clicking to see the check image is why don’t they just populate automatically
And then there’s that stupid picture of the guys with the tablet and the stylus why don’t you just get rid of that picture altogether and put something meaningful or useful in that space all of my account so I don’t have to hit the extra button to view all my accounts or even put a total balance there of all of my accounts
I mean when you pull up the list of transactions it says “ pre-authorized ACH debit” but you have to click on each transaction to see what it is specifically
The there’s a button of view all transactions so it’s a whole bunch of clicking that’s just extra steps to do what you want like even clicking to see the check image is why don’t they just populate automatically
And then there’s that stupid picture of the guys with the tablet and the stylus why don’t you just get rid of that picture altogether and put something meaningful or useful in that space all of my account so I don’t have to hit the extra button to view all my accounts or even put a total balance there of all of my accounts
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Worst app ever
All transactions show the same thing…but NOT the payee or running balance. The old app was awesome…promised this one would be back to normal for months now…no change. Literally a waste of time.
Response from developer
Thank you for the feedback. We are working on ensuring your information is loaded into the system with additional transaction information and the running balance. You should be able to see the payee with each transaction at this time.
