I would like to give more stars
I like the Bank I like the app, but if they can’t fix this stupid pop-up window that keeps popping up every time I turn on the app and after I make a transaction to tell me to rate them. If they need me to rate them every single time I use the app they’re very insecure. And it waste my time and I’m sick of looking at it.
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Meh...great employees though
I've reached the end of the line with WCU. Sad as one of their branches is very convenient to my house. But I can't deal with them anymore. The good: THE EMPLOYEES! WCU hires wonderful people, and they're all friendly, professional, and helpful. But that's where the good ends. My biggest gripe: there's no 24/7 debit card support! I was traveling across the country once, and my card started getting declined on a weekend. Plenty of money in my account. Turns out it was a fraud alert. Which I appreciate. But there's no way to get answers when the bank is closed. So I had to wait a couple hours before the fraud alert phone call came in and I became aware of what was going on. Terrible customer support. On top of that the app sucks, mobile deposit is a nightmare to get to work, and generally WCU is like doing business with a 1970s bank except you don't get a toaster.
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Works!
The app is fine. But now it makes me review it every time I open it. So annoying
Awesome
Great app
10/10
10/10
