WestStein User Reviews

Customer Experience

Positive experience18.8% of reviews
Neutral6.3% of reviews
Negative experience75.0% of reviews

~ Based on 16 written reviews from the US App Store.

Is WestStein Safe?

Not enough ratings yet to assess WestStein.

Is WestStein Legit?

WestStein is no longer available in the App Store. AppsHunter Legitimacy Score for WestStein is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Juan Rios

This is a bank to avoid. They will keep your money without ever telling you the reasons why they kept the money. The worst, the money will not even be available in the account. While the transfer is received. they will never send you your money or return it to the sender. They do not respond to emails. It is a disaster
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Very poor

I’ve had a western card for years. Used it a lot and loved it as we are abroad a lot
They suddenly stopped it july 17th saying I need to upgrade. But won’t accept my I.d
Pending transfers all lost.
Customer services never answer or sort anything

Complete let down
Not recommended!!!!

Waiting for approval

Hello, how long does it take weststein platform has activated an account that is waiting for approval (I've been waiting for 1 week)

Thank you for your return,

Sincerely.

Response from developer

Hello! In rare cases, the check is performed manually, usually it takes from 1 to 3 business days, but in May we had a huge flow of clients, so the check was delayed, we apologize.

Non funziona app

Dopo aver effettuato diversi aggiornamenti dell app il problema è rimasto lo stesso, una volta aperta la pagina principale l’app si chiude. Il problema persiste per circa un mese.

Response from developer

Hello! Unfortunately, we cannot accept card requests from NON-EU residents, otherwise we will receive a huge fine from the EU regulator.

Login Problem

iPhone 13 Login Problem White white Display
Please reset this problem.

Response from developer

Hello! Sorry for the inconvenience, it's already been fixed

Scam be careful

I created an account and asked for a credit card, they charged me 5€ but I never received the card!
So I used the virtual card!
Suddenly, they've blocked my money and refuse to give it back! They've been asking me for documents and selfies for over a month and they're still charging me account fees and taking the piss out of me! I had to send them 8 photos and each time they ask me for a new selfie and refuse to refund my money!
What a rip-off! Avoid this application
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Response from developer

Hello! We do not have credit cards, we only have debit cards, in addition, we do not have a 5 Euro fee for receiving a card, all virtual cards are free. WS may refuse service in accordance with the EU policy on financial restrictions to NON-EU residents only if it is revealed that they have legitimate rights to reside in EU countries.

Mai più

Parto in vacanza e dopo varie semplici transazioni di max 20€ mi bloccano i pagamenti e mi ritrovo in vacanza senza un centesimo, assistenza pessima

Response from developer

Hello! It's sad to hear that, please write to our support email cardservice@weststeincard.com or to any of our social networks, we will definitely help you!

Poor

Very poor company,

Super macht weiter so

Alles ok

Response from developer

Thank you very much, we are very pleased that you are happy with the app!

Risolto il problema

Tutto ok hanno risolto il problema

Response from developer

We greatly appreciate your feedback and are pleased to hear that you are satisfied with the application.

Very satisfied

This app is very helpful

Frechheit!

Bevor man überhaupt den seinen Account eröffnet hat, also vor der Verifizierung, soll man Geld einzahlen für Gebühren?

Absolut unseriös!

C’est Chiant

Je reçois pas de code de confirmation sur l’ancien numéro si je veux mettre un nouveau numéro de téléphone dans le compte .
Ça m’écrire de donner un code d’authentification Google or j’ai pas activé un tel truc dans mon compte .

scam be careful

I do not recommend WestStein. Since November, I received a transfer which was blocked at the reception. I could not use the funds, they do not want to return to the sender. I answered all their questions and provided all the requested documents. I don't understand what they want to do with my funds. they have been making me believe for 5 months that they have been waiting for their card issuer PFS CARD SERVICES IRELAND LIMITED. Every month, there are unknown withdrawals that are made with different amounts. I believe the 2 institutions are legal thieves who use their power to gently take money from certain customers who are unable to make themselves heard.
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Eigentlich bisher zufrieden

Ich bin nun seit einem Jahr zufriedener Kunde GEWESEN. Seit dem 02.05.2019 ist mein Konto nur noch für eingehende Zahlung offen. Keine Benachrichtigung, keine Antwort auf meine Mail.
Schade super schade.

DEUTSCHE SPRACHE FUER DIE APP

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