Awful privacy policies
Just that
Avoid this app
Very bad experience with Paysera. During a routine KYC process, support communicated in a rude, threatening, and unprofessional way, while demanding excessive sensitive business documents. Instead of transparent explanations, I received vague claims and poor evidence. After I raised concerns, my account was blocked.
Given the regulatory issues, security concerns, and overall toxic customer treatment, I strongly do not recommend using this app or trusting this company with your business.
Given the regulatory issues, security concerns, and overall toxic customer treatment, I strongly do not recommend using this app or trusting this company with your business.
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Response from developer
Hello. We’re sorry to hear about your experience. If possible, we'd like to help make things right. Please reach out to our support team with your feedback at support@paysera.com or call us at https://www.paysera.com/v2/en-GB/contacts. Be sure to use the email you registered with. Thank you!
Dont spam with push notifications or let me disable them
Horrible
Impossible to confirm the account
I wasn’t even able to confirm the account in manual mode, using Ukrainian passport, so I can’t use the services of Paysera
Level of unprofessionalism and intimidation is above belive
The level of unprofessionalism and intimidation of the KYC's department is above the believe. I made a mistake when filling in the Questionnaire and despite editing the error I been suggested to change the internal companies shareholding structure to match the error. The person from KYC been making up the non existent numbers, then realised her mistake but even after multiple requests to explain where she has been taking the numbers from, my questions always been ignored.
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