why you should get this
story time: a while back I had gotten a txt lightstick from Walmart so I can save some dollars and when it arrived it was damaged and I found out it wasn’t even official, I was angry so I did what I had to do and I bought a txt lightstick off WEVERSE when I tell you that it arrived so fast and I was suprised considering I’m like 1-2 continents away maybe even 3 (I’m U.S based) and it didn’t arrive damaged and most importantly it’s real so moral of the story I was in distress and weverse came to save the day (It was so worth it and txt was so fun ily weverse y’all got my back #bffsforlife)
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I never got my SUGA necklace, nor my money back
I can’t remember how much it was because of how long ago it is, maybe $80 or $100 with shipping.
I ordered Jan 2022, it says delivered by Sept 2022 but I never got it. Asked for customer service and they said they’re investigating the case. I sent 2nd and 3rd inquiries and now I’m seeing all the cases are closed.
It’s so ridiculous and so unprofessional. $100 is not a small amount and I guess I just lost it forever. I cancelled all my photofolio orders.
I ordered Jan 2022, it says delivered by Sept 2022 but I never got it. Asked for customer service and they said they’re investigating the case. I sent 2nd and 3rd inquiries and now I’m seeing all the cases are closed.
It’s so ridiculous and so unprofessional. $100 is not a small amount and I guess I just lost it forever. I cancelled all my photofolio orders.
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Latest update bug
Weverse shop app just had an update and now it will not connect to PayPal when checking out, it stays stuck on hand load screen. I tried in both US and global. Tried closing app and reopening, tried logging into PayPal app itself. Issue is only with the Weverse shop app. I finally had to go to the desktop site to order
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Weverse
love the app and can buy albums and watch people go live
Hi Weverse I know you just started to collaborate with vlive but can please add Astro lives and information becuase it was on the old vlive app and be much appreciated
Hi Weverse I know you just started to collaborate with vlive but can please add Astro lives and information becuase it was on the old vlive app and be much appreciated
A nightmare.. 0 stars
(speaking on global BTS shop only)
i’m so sad it’s the official shop for BTS.
If an online shop was a type of nightmare, this is it. LOL.
It’s the worst it could possibly get: expensive! extremely slow shipping! expensive shipping! horrible! customer! service!
you better pray nothing goes wrong with your order because goodluck trying to reach customer service. i received an album with no photocard and i lowered my expectations of them trying to fix it. i was right. it’s frustrating because you spend a lot of money but there’s no help avail if something goes wrong.
the app itself is very basic that it almost looks sketch — they don’t even have a search function. wish they could fund it better with all that money.
i’m so sad it’s the official shop for BTS.
If an online shop was a type of nightmare, this is it. LOL.
It’s the worst it could possibly get: expensive! extremely slow shipping! expensive shipping! horrible! customer! service!
you better pray nothing goes wrong with your order because goodluck trying to reach customer service. i received an album with no photocard and i lowered my expectations of them trying to fix it. i was right. it’s frustrating because you spend a lot of money but there’s no help avail if something goes wrong.
the app itself is very basic that it almost looks sketch — they don’t even have a search function. wish they could fund it better with all that money.
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Weverse hates the United States
I buy from this shop all the time. I wanted to know when something was shipping because I was going to be out of town and it was expensive. I tried contacting them three times and the ignored me. So I contacted the Better Business Bureau because it is very concerning when they don’t respond to you. I got the rudest response telling me that they don’t have to talk to me and that I need to just wait. The last thing they told me to do was to check myself. Then I started checking all of the reviews on Facebook. They do this to all Americans. They hate Americans, they don’t respond to anything we send them and they aee openly hostile and slow.
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Can’t request 1-on-1 Support
There’s a lot wrong with this app, however my most recent issue is that I get a message “An error has occurred.” when I try to submit a 1-on-1 request for merchandise I ordered that was missing a component. (A TOMORROW X TOGETHER Official Light Stick Case; received the Case but did not receive the Strap.) There is no email address or phone number to call with order issues, so customers are left with a buggy customer support platform. Ridiculous.
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Good app💜
I really like this app i can get official BTS merch and more but the only problem I have is that when something gets sold out it doesn’t let you know when it will restock. Well for some.💜
cant change info
Since it concert season i know a lot of people try buying the membership for fa! presale but it must be the same email/ account for both weverse and the shop. I tried changing my info for them to match but i can only do it when I’m making an order. It’s a bit frustrating and i hope they can fix this too for the phone number as well.
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Placed order 3 months ago and still hasn’t come
Placed an order for a membership kit on February 10th, it’s April 26th and still no package. Asked them where my package was and they told me because I placed my order in the first quarter of the year, I wouldn’t get it until the second quarter of the year (which is a four month span). Excuse me? What business is operated like this? Don’t waste your money.
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Great!
While this app is great for all shopping needs (whether BTS, Seventeen, TXT, Enhypen, etc.); it would be even greater/better if all pre-orders relating to the same bands could be put together rather than separate. That way it’s one shipping fee rather than paying multiple shipping fees. It’s from the same pre-order so I do not understand why they’re not put together.
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so frustrating
Obviously i’m glad that there’s is an app i can go to where i know i’ll definitely be getting official kpop albums/merch. However, with that being said, the customer service and the process of actually getting the item to you after purchasing is absolutely horrible. the customer service (at least for the usa shop) is a nightmare. the responses you get after sending in an inquiry are very automated and unhelpful which makes it feel like there’s no point in asking questions at all because they will almost never get answered correctly, and occasionally they don’t get answered at all due to there being no response from the weverse team. My current situation im in is what compelled me to come onto the app store and write this review in the first place. I preordered bts’s 2022 season’s greetings from the usa shop on weverse almost three months ago. it said that orders would begin shipping a little over a month after i purchased for preorder which i was willing to wait because it made sense. However, after messaging customer service three times, i still have no current information about my order/package. It’s been almost a week since the latest date for orders to be shipped out and i still haven’t even gotten a confirmation email about my order. Overall, it’s a nightmare purchasing items from this place and i overall don’t recommend it unless you have to, especially on preorder.
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It’s great!
Makes it simple to view and purchase merch. They make it incredibly easy to track and keep tabs on your package. My only issue is that there isn’t a search bar to look for any specific item
App problem
I like using this app but I couldn’t scan some of the QR codes I have for some of the albums I have for when I got them because the app wouldn’t work to let me get the badges and Weverse cash and now that I downloaded the app again after so long and I can’t now because its pass the time
Customer Service & Merch
After the launch of Artist-Collection by BTS, this app is truly horrendous. It says coming soon at 11 KST and when you refresh, it says sold out. Not only that but the customer service is worse. I’ve ordered the BTS Membership Kit in July of 2021 and have yet to receive it. This makes the second time trying to buy it and it never been shipped yet. It’s about to go on a year and have yet to receive it. Honestly thinking about just canceling the membership.
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BTS Artist Launch
This is seriously the worst experience I’ve ever had with anything merchandise related. The app is so slow and won’t load properly even though Hybe is fully aware of how many BTS fans are waiting to to get the boys merchandise. It is infuriating as a paid member that we are not given priority in these launches. It’s is beyond sickening because you can be on the app and right when it hits 11 kst everything is sold out. How does that happen? I was infuriated today when I was paying for my stuff to all of a sudden be bumped off and told with a message that my items where out of stock. I am fuming and I hate Weverse and I seriously hate Hybe. The way the treat army is unacceptable and it gross. This has been the worst experience ever.
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Weverse to Paypal
I know things here can sell out fast however if I had the product in my cart and was on the paypal paying page as in one click from having the money taken out, I should be able to have the product not it say it was "the pay was canceld by provider." Weverse need to change the system to if the user is already at the Paypal screen the items they have are secured as they pay.
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Quick payment!!!
There needs to be a FASTER way for us to buy products on this god forsaken app!!!! I shouldn’t have to go through all these steps to get one thing!! Especially when it comes to product that sells out in seconds..
Needs to Add Bot Verification Test
I’ve been trying to get the exclusive Artist-made merch and have not been even close with each drop. Weverse Shop needs to implement a bot verification test with each transaction because it cannot be humanly possible to check out within 15 seconds. Secondly, within minutes of the merch selling out, there are multiples of that same item selling on eBay. I’m sure BTS would be upset knowing that their merch is consistently sold to scalpers and their true fans are unable to purchase. This is such a simple implementation measure and I hope Hybe does so sooner rather than later. All of these let-downs are heartbreaking when we truly love and want to support our boys.
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Need to address bots
Bots have clearly become a major problem as every BTS merch release now seems to end within minutes as products are snapped up while fans have them in their shopping carts, only to reappear at inflated prices on eBay and other resale sites. Implementing basic anti-bot tech like captchas or even just protecting items in folks shopping carts so they don’t disappear mid-checkout would be a huge improvement. Currently there’s just no point to downloading this app as you can rarely ever buy anything off of it, you have to go through resale sites.
Would also love it if America stopped getting stock 2 months after everyone else.
Would also love it if America stopped getting stock 2 months after everyone else.
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