Terrible
I’ve been using Olive Young for around 4 years wayyyy before they got a USA branch and I’m just disappointed in how little variety the USA branch has, a lot of my staple items just aren’t available anymore and I’m at a loss on what to do. It makes no sense why the USA branch would have completely different products. The reason I use Olive Young is for KOREAN products that are mainly just in Korea. All of the products tailored to the USA branch are so mainstream that I can easily get them at my local Ulta, Sephora or just purchase on TikTok shop. Olive young has completely lost their novelty. Such a shame 😔
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Response from developer
We are working to introduce more brands and products on an ongoing basis, which will be announced on our website and social media. Thank you for your continued support.
ミスに対する補償
注文した商品とは違うものが届いたため、再送を依頼したものの、ストアクレジット（次回以降の買い物で使用できるポイント）付与で対応とのこと。ストアクレジットでもいいが、同じ商品を購入するには足りないため、同じ商品を購入できる額のストアクレジットもしくは再送を再度依頼したものの少しストアクレジットが増えただけで、まだ足りず。日本語がうまく伝わっていないのか、こちら側が面倒くさくなって折れるのを待っているのか。ミスが起きた時の対応が悪いと感じました。
Sesh.r
I have installed app today to buy some stuff but the prices r a lot intact in fact I can get the products in w cosmetic store more cheaper then this website u guys need to reduce the prices in AUD so we can buy the products. Even after the sale its showing the extra prices then the actual. Overall website is good but not prices.
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Why mess up a good thing?
Olive Young used to be fantastic. The Global site has a wider selection and tons of unique products. I was initially so excited when they were starting a US store. Unfortunately, US customers can no longer shop the global site. I’m sure this is fine for people who don’t know any better but for anyone who shopped K beauty well before this, the US version feel almost scammy and purely profit driven rather than skin care/beauty driven.
What do I mean? Olive Young US is essentially a re-branded Sephora. There’s nothing unique about it, there are not the exclusive Korean products, and worst of all, we can no longer get authentic Korean sunscreen from them. In fairness, that isn’t entirely their fault in the sense that the USFDA doesn’t have the wide array of recognised sunscreen ingredients Korea does so they reformulated some things for the US market, but that’s also a slap in the face to loyal customers. Why can we no longer shop your global site? This is a joke.
Even worse, the prices are utterly ridiculous compared to what they were. This site is definitely targeting the worst type of American consumerism. Do yourself a favour and use direct Korean sites. Olive Young was great while it lasted, but for a US audience, just consider it dead.
What do I mean? Olive Young US is essentially a re-branded Sephora. There’s nothing unique about it, there are not the exclusive Korean products, and worst of all, we can no longer get authentic Korean sunscreen from them. In fairness, that isn’t entirely their fault in the sense that the USFDA doesn’t have the wide array of recognised sunscreen ingredients Korea does so they reformulated some things for the US market, but that’s also a slap in the face to loyal customers. Why can we no longer shop your global site? This is a joke.
Even worse, the prices are utterly ridiculous compared to what they were. This site is definitely targeting the worst type of American consumerism. Do yourself a favour and use direct Korean sites. Olive Young was great while it lasted, but for a US audience, just consider it dead.
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Response from developer
We will be introducing a wider range of brands and products on an ongoing basis as your experience is our top priority. Please stay tuned via us.oliveyoung.com and/or @oliveyoung_us on Instagram. We greatly appreciate you taking the time to share your thoughts and for your patience.
Why?
So I finally switched over to the US version as its mandatory. When I opened up the app it was very disappointing. Fraction of the products are on here. Some other non Korean beauty products already made their way to the app. If I wanted those products I wouldn’t order them on Olive Young, no offense. Why have such a small amount of Korean products? This change makes no sense at all. Also the entire feel is gone. You can’t see what’s trending in Korea or compare what’s selling more in US. It was a good way to check products out. I may check this app again another time with the hopes of improvement but if it’s still the same I will just delete it and say bye to Olive Young. Very sad experience and extremely disappointing.
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Response from developer
Thank you for sharing your feedback with us. We want to assure you that your experience is our top priority, and we will be introducing a wider range of brands and products on an ongoing basis. We'd love for you to stay tuned via us.oliveyoung.com or @oliveyoung_us on Instagram. Thank you for helping us improve OLIVE YOUNG US.
