Bring Back Global!
This is the third site I've used that has switched to a US store. Why!? We don't find non-American stores for American products. America has stores for that already and more than enough. And the up pricing! The coach's items front page, why!? They are not advertising that on the Global site, and $170 toners on the front page? And ones available at well-known stores in America. No, just no! Unless they go back, move on to the next site!
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Give us the old app back
I hate u Sephora I will never forgive u
Shoppin
Really easy purchase something you need too Oliveyoung
Limited products
The US version doesn’t carry all the items that the global version does. Also don’t expect newly released products to be sold on the US version. It sucks and I hope they change
US switch ruined it
ever since global switched to US only, i can’t get some of my favorite items. plus no more 1+1 deals and i can’t see what’s trending in korea…. gotta find somewhere else to buy skincare now
How to alienate your most loyal customers AKA your new business model
Olive Young managed to accomplish something impressive: take a successful international shopping experience with an established, loyal American customer base and make it substantially worse under the guise of expansion.
The entire appeal of Olive Young Global was access to Korean skincare, including brands, products, exclusive sets, and promotions that weren’t readily available in the U.S. Instead of building on that advantage, Olive Young launched a watered-down American storefront with a more limited selection and eliminated our ability to shop through Global.
Who thought this was a good business strategy?
Your existing American customers were already buying from you. We knew your products, appreciated your selection, and were willing to pay for international shipping. You had already earned our business. Then you decided the best way to launch your U.S. operation was to take away the very things that made us customers in the first place.
The most insulting part is that you didn’t even give customers a choice. You could have operated both platforms and allowed customers to decide whether they preferred domestic convenience or access to the broader Korean market. Instead, you forced us into an inferior shopping experience.
You’re apparently betting that mainstream American shoppers will replace the customers who helped establish your brand here. Perhaps they will. But alienating an existing customer base while competitors like StyleKorean and YesStyle offer the selection and value we actually want is an astonishingly shortsighted decision.
I didn’t shop Olive Young because I needed another American beauty retailer. I shopped Olive Young because it was Olive Young Korea.
Congratulations on your U.S. expansion. You’ve successfully convinced me to spend my money elsewhere.
The entire appeal of Olive Young Global was access to Korean skincare, including brands, products, exclusive sets, and promotions that weren’t readily available in the U.S. Instead of building on that advantage, Olive Young launched a watered-down American storefront with a more limited selection and eliminated our ability to shop through Global.
Who thought this was a good business strategy?
Your existing American customers were already buying from you. We knew your products, appreciated your selection, and were willing to pay for international shipping. You had already earned our business. Then you decided the best way to launch your U.S. operation was to take away the very things that made us customers in the first place.
The most insulting part is that you didn’t even give customers a choice. You could have operated both platforms and allowed customers to decide whether they preferred domestic convenience or access to the broader Korean market. Instead, you forced us into an inferior shopping experience.
You’re apparently betting that mainstream American shoppers will replace the customers who helped establish your brand here. Perhaps they will. But alienating an existing customer base while competitors like StyleKorean and YesStyle offer the selection and value we actually want is an astonishingly shortsighted decision.
I didn’t shop Olive Young because I needed another American beauty retailer. I shopped Olive Young because it was Olive Young Korea.
Congratulations on your U.S. expansion. You’ve successfully convinced me to spend my money elsewhere.
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Changed for the worse
Ever since olive Young went to US from global they now barely have any selection. You need to let us buy in America what they can buy everywhere else on the global site.
Limited inventory.
Why don’t you offer everything that’s available on the global site?
Bad
I never write app reviews but I did not have olive young app in my phone in a while so decided to download to see what’s new OMG please bing the old one back, this is the price for having olive young in US I guess . ): it’s not worth it . Less products , higher price . The app setup is bad . Not as cool and unique freebies and sets like in Korea. They only have what they have in US not the variety they have in Korea . ):
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Bring back global
The U.S. site is terrible- half the selection and double the price. I just saw today a moisturizer 2-pack on global was $27 but on US site it was $40. Boycotting Olive young for other beauty supply sites!
Profit Over Consumers👎🏻👎🏻👎🏻
Honestly, what the hell was the point of creating a separate U.S. platform instead of just keeping Olive Young Global?
It feels like consumers are getting screwed over. Prices are higher, products and promotions are more limited. If the goal was to make things MORE convenient for international customers, you completely missed the point.
People were already willing to pay international shipping and buy directly from Korea. So why create a separate platform just to make everything more expensive and less worthwhile?
And don’t even get me started on sunscreen. Instead of making products more accessible, we’re stuck dealing with ridiculous regulations and a separate selection that makes no sense.
If you can’t make the experience better, don’t “improve” it by making it worse. This honestly feels like a business decision designed to squeeze more money out of consumers rather than actually benefit them.
What a stupid, unnecessary change!
It feels like consumers are getting screwed over. Prices are higher, products and promotions are more limited. If the goal was to make things MORE convenient for international customers, you completely missed the point.
People were already willing to pay international shipping and buy directly from Korea. So why create a separate platform just to make everything more expensive and less worthwhile?
And don’t even get me started on sunscreen. Instead of making products more accessible, we’re stuck dealing with ridiculous regulations and a separate selection that makes no sense.
If you can’t make the experience better, don’t “improve” it by making it worse. This honestly feels like a business decision designed to squeeze more money out of consumers rather than actually benefit them.
What a stupid, unnecessary change!
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New US Version
Very disappointed in the change. They set limitations on what used to be available to order. They have also changed the ingredients for US buyers. Will now be purchasing from Yes Style.
Thumbs down!
Thumbs down!
OY US Disgusting!
Kick US costumer out from OY global!
Increased price, no refill included
I always got my skincare and cosmetic products from Olive Young, but I’m not going to use it anymore. After launching and switching to Olive Young US, the price has increased significantly as many mentioned here already. Some products which normally came with refills now don’t include refills but the website doesn’t mention it anywhere. I realized it after receiving the product. What frustrated me was that the price was similar when it included refills (when I purchased from Olive Young Global). I was happy to see OY launching in US, but it has been very disappointing experience so far. I’m not going to purchase anything from here.
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Don’t buy from here, OY US sucks
The prices are jacked up while offering very limited items and their return policy is a joke (can’t even return in store) and they only gave me partial refund even though I didn’t even open my items. I lost my entire Global account and I regret it so much.
Buy Your K-Products Elsewhere
Hugest downgrade ever! Not sure what Olive Young was thinking. Not sure whose idea it was to make a transition from global to US. Not sure why we are collaborated with Sephora when Olive Young is already a dominant force in Korea. Not sure why there isn’t an integration we can use global, and have products that can be shipped within the US . Olive Young had years to plan but failed to prepare. Such a sad state of affairs. The US website or app looks like an intern made it. The US website has no cool deals, 1+1, or affordable deals like OY global. I don’t want to buy American products that I can get at Ulta, Sephora, or Target. I want exclusive or cool Korean products. With all these negative reviews and 1.9 stars, Olive Young doesn’t care about loyal customers. I’m not sure even if the developers are sending these honest feedbacks from longtime supporters to their bosses or higher ups. I am so sad nothing has changed from the website or cool deals like they said in their Instagram. Why is everything so much better and customer protected elsewhere. Just bring back OY Global. Just stripped it us from out of nowhere through an email. You can win the battle of gaining new US supporters, but you lost the war from longtime supporters.
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Downgrade
I’ve been a loyal customer for years, and I can’t believe they have forced me to move my global gold tier account to olive young us. It does not have nearly as half the products I want, which is understandable if it were to be coming soon, but even so I could have kept my global account til then. I even emailed the customer service, and all they told me is that they can’t do anything about it. I can’t even access the global account anymore which is very frustrating. I hope I can get my global account back.
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Prices
The prices are now higher than global. What a joke. Limited products and completely new functions of the app that serves no purpose. Give us back global!
Bring back our access to global site!
US site is trash! Can’t get my products and any fun Collabs anymore 😭
Disappointed with US switch from Global
I have been purchasing my Korean skincare exclusively from Olive Young Global for years, and I was deeply disappointed to learn that customers in the U.S. can no longer shop through the Global site.
For many U.S. customers, Olive Young Global provided reliable access to authentic Korean beauty products, including brands and items that are difficult to find elsewhere. We also valued the convenience of shopping from a trusted retailer, even when it meant paying international shipping costs. The selection, promotions, and direct access to products from Korea were important reasons I chose Olive Young over other retailers.
Removing access for U.S. customers not only limits our choices but also risks driving loyal customers to competing platforms that may not offer the same level of trust, product availability, or customer experience. Many of us have developed long-term purchasing habits with Olive Young and would gladly continue supporting the company if access were restored.
I respectfully ask Olive Young to reconsider this decision and explore ways to continue serving U.S. customers through the Global site. Restoring access would preserve an important relationship with a loyal customer base and allow us to keep purchasing the products we love from a retailer we trust.
I have been a committed customer for years, and it is genuinely disappointing to lose a service that has been so valuable and dependable. I hope Olive Young will recognize the strong demand from U.S. customers and reconsider restoring our access.
For many U.S. customers, Olive Young Global provided reliable access to authentic Korean beauty products, including brands and items that are difficult to find elsewhere. We also valued the convenience of shopping from a trusted retailer, even when it meant paying international shipping costs. The selection, promotions, and direct access to products from Korea were important reasons I chose Olive Young over other retailers.
Removing access for U.S. customers not only limits our choices but also risks driving loyal customers to competing platforms that may not offer the same level of trust, product availability, or customer experience. Many of us have developed long-term purchasing habits with Olive Young and would gladly continue supporting the company if access were restored.
I respectfully ask Olive Young to reconsider this decision and explore ways to continue serving U.S. customers through the Global site. Restoring access would preserve an important relationship with a loyal customer base and allow us to keep purchasing the products we love from a retailer we trust.
I have been a committed customer for years, and it is genuinely disappointing to lose a service that has been so valuable and dependable. I hope Olive Young will recognize the strong demand from U.S. customers and reconsider restoring our access.
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