BEST CREDIT UNION
I have the best and most amazing interactions with everyone at wildfire, their exceptional service and overall care for me and my request go above and beyond the expectations.
100/10
100/10
Login Function Not Working
I got a new iPhone 16 Pro Max the other day and now my Wildfire app won’t let me do anything. It lets me go to the login screen but none of the links or buttons on that screen are working. I have tried deleting and reinstalling the app and it’s still doing the same thing. Completely unusable. If this doesn’t get fixed, I will find a new credit union. Very inconvenient.
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Awful App
The app is absolutely awful. Always logs me out. Not user friendly. I constantly do not have access to my account because they are working on it so the app is shut down. When you call the help line they are great, but the app itself is awful. Do not recommend.
So good
Amazing financing app 10 out of 10
Clean quick banking app
Really like the speed of the app as well as the clean/concise user interface.
Update your customers
Anytime I can’t see what’s in my account I start to get uneasy. The second you can access your money that’s when stuff gets crazy. There’s apparently an update this morning and instead of saying come back later the app just said sorry unable to process. I called and that’s how I found out there was an update going on. This is ridiculous and I would like to see my money.
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Clean intuitive user experience
Well laid out, good looking app!
App
I love this app, it’s extremely helpful and easy to use!!
Can’t login
Error of displaying
Horrible app
I’ve been using wildfire for about 20 years and this app makes me want to choose another place to bank with. I’ve moved most my family to wildfire and conveniently could INSTANTLY transfer money between accounts. Now it takes 2 to 5 days and half the time the money gets sent back to my own account. If this does not get fixed I will be taking my business elsewhere and I know my household will follow.
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1 star
This is terrible I can't log my account in even though I had signed in on my other account this was a terrible experience and still is.
Terrible app
This app is literally impossible to use the old app worked fine and was straightforward. Why force everyone to switch apps and logins just for the app to have 5 million bugs?
Awful!
This new app is terrible. The old app was so much better! You used to be able to transfer money from one account to another and have it happen immediately. Now it takes AT LEAST one day if not more for the transfer to take place! Don’t even get me started on the so called security measures that make it almost impossible for both members of the same account to be able to log into the account electronically!
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Why??!!
Why change it!? My card has been compromised and I can’t even lock my card now till the morning! I feel like this was attempted before and it wasn’t great at all. I am so upset that I can’t do anything with my account and freeze my OWN card to not loss money!
Forced Migration, still terrible 4 years later
Nothing like being forced into new digital plus system that has failed to improve over 4 years. This must be the developers first attempt at UX as this is horrible.
Terrible app features
I’ve been a member since 2000 but this app has me wanting to pull all my money out and switch to a new bank.
Transferring money is impossible even if it’s a transfer from your rewards to your savings…. It never works.
The old app was great! I never had a problem with it. This new app has little to no options where as before I could do everything I needed to without a phone call or in person visit. (Which is huge for someone who doesn’t live it the state anymore).
Overall it’s a terrible app. If I could leave less than 1 star I would.
Transferring money is impossible even if it’s a transfer from your rewards to your savings…. It never works.
The old app was great! I never had a problem with it. This new app has little to no options where as before I could do everything I needed to without a phone call or in person visit. (Which is huge for someone who doesn’t live it the state anymore).
Overall it’s a terrible app. If I could leave less than 1 star I would.
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New app is not good
On my old phone, I was able to sign in with my face ID instead of putting in my password each time. Since I’ve gotten my new phone a few months ago, even though I authorized the app to use face ID, i still have to put my username and password in each time. I can’t find a setting on the app or in my settings to change this.
I just tried to delete and redownload the app as an attempt to fix this, but now it is not letting me sign in without texting/calling my phone number. The problem is that the phone number is for my old phone, so now I can’t log into my bank account at all.
I thought this new app couldn’t possibly be worse than the old one, but there are less features, harder to see account information, and hardly any settings. ugh.
I just tried to delete and redownload the app as an attempt to fix this, but now it is not letting me sign in without texting/calling my phone number. The problem is that the phone number is for my old phone, so now I can’t log into my bank account at all.
I thought this new app couldn’t possibly be worse than the old one, but there are less features, harder to see account information, and hardly any settings. ugh.
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Wildfire CU
I have been with Wildfire Credit Union since they were in Flint maybe in 1973? Love them. Always available when I have questions, easy to transfer money, easy to deposit checks, and credit card o
Is always on spot notifying me if they suspect fraud. Love my credit union!
Is always on spot notifying me if they suspect fraud. Love my credit union!
I miss the old app
I can’t even see my pending transactions and I also use to see my paychecks pending into my account and now I can’t anymore. Also, I hate how when money is taken out of my account and it doesn’t even update it to the correct amount on what’s left in my checking. I have to literally restart the app to see the correct amount left but even that doesn’t work sometimes. Make this app better!!!
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This bank really turned for the worse.
I literally closed my account and left this bank due to its switch to this terrible app.
Less features than before.
The amounts in my accounts were not ever accurate (how are you to bank of you don’t know what’s in your account).
A less user friendly log-in and user experience.
Clearly, no one consulted any members to see what they needed in a new app.
I gave them 4 months to address anything on there, most specifically the incorrect banking amounts. They did not.
When I asked to close my accounts, they informed me there was still a 5$ balance to be paid on my credit card…. Which had been paid off and showed a zero balance in all statements (online & paper) for 4 months. They told me it was an interest charge. On what? There wasn’t a balance to charge interest on???
It was so bad, I left this bank after 20 years. I advise you do the same.
Less features than before.
The amounts in my accounts were not ever accurate (how are you to bank of you don’t know what’s in your account).
A less user friendly log-in and user experience.
Clearly, no one consulted any members to see what they needed in a new app.
I gave them 4 months to address anything on there, most specifically the incorrect banking amounts. They did not.
When I asked to close my accounts, they informed me there was still a 5$ balance to be paid on my credit card…. Which had been paid off and showed a zero balance in all statements (online & paper) for 4 months. They told me it was an interest charge. On what? There wasn’t a balance to charge interest on???
It was so bad, I left this bank after 20 years. I advise you do the same.
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