Don’t bother
I avoided this app until my pump and containers started to fail. I was instructed to download the app as part of troubleshooting. I do not want my health information tracked in any capacity. The app takes 2-3 minutes to download data from each pump EVERY time I connect. This just adds to the frustration and time it takes to pump. The app did not resolve my failing pump and support just tells me to clean more individual parts with every session. I follow the provided care instructions and sanitize every time. I have purchased new containers every 2 months and I have to reset the pumps at least once a week. $500 paperweights and poor performance from the app.
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Developer responsive to feedback
The app had been working well until the newest update, but the developer quickly fixed the issue. It works well for me.
App won’t load
It was fine a couple days ago and now I can’t even get into the app. It’s just a black screen that won’t load in.
App won’t work!
The app stopped working after the recent update, and now I can’t use one of my pumps. I get things can happen out of your control, with the app when Apple has an update. BUT my issue is the fact that I can’t get one of my pumps to work without having the app… It shouldn’t be this hard to disconnect my pump from my phone l, so I can use it manually when things like this happen. The one pump I can use without the app will no longer connect to my phone via Bluetooth. I really wish you all could get this fixed and make it easier to connect and disconnect the pumps.
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Update issues
Since the update two days ago, the app won’t do anything. Just is a black screen.
Crashes
The app always crashes its annoying especially when you need to keep track of how long your pumping and when it does work it takes a long time to pair to the pumps i have to close and reopen several times for it to work
Not many options
Competing pumps give you the option to set up Rythms which are like a set it and forget it setting. You can make any rythm you like or use their premade Rythms. For example, it might do Stim 2 minutes level 3, Express 8 minutes level 4, then repeat 3 times. The other pumps let you do anything. I have a 40 minute Rythm I use a lot, a power pump rythm, a quick 20 minutes pump rythm. Instead this pump only lets you pump 25 minutes at a time. It will switch from stim to express in the beginning and that's it, everything else you have to do manually. Then today the app won't open at all, it's just a black screen. If this pump let you set up custom Rythms for any time period you want and didn't cap it at 25 minutes, it would probably be better than all other pumps, but instead when I'm comuting or cleaning I can't use these pumps.
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Response from developer
Thank you for taking the time to share your feedback, which we've passed along to our team, and we'd love to get you back on track with Willow! We recommend updating to version 4.4.1, which includes bug fixes and minor enhancements. If you're still having trouble after updating your app, reach out to our team at care@onewillow.com or 1-888-WILLOW-3. We're here to help!
No longer loads
This app was very laggy before and now it just won’t load no matter what I’ve tried. EXTREMELY. FRUSTRATING. Literally do not have time for this nonsense. It’s 2026, come on.
Watch update crashed the app
Watch update crashed the app
Update broke app
The app had been working well until the newest update and now it doesn’t load at all.
App won't load
I've been using the app for a quite some time now and it's been working fine until today 9/11. It's just a black screen and isn't working. App is updated but still not working. Please fix!
never connects
can literally only use the app for how many minutes i’ve been pumping for. the app never connects to the pumps to keep track of how much i am pumping and the app continuously disconnects from the pumps. barely use the app. tried fixing the issue multiple times across multiple days so i don’t really use it
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This app sucks
Sucks
Where is Willow 3.0
why did we remove Willow 3.0 pairing capability from the app? I can no longer track my perfectly good Willow 3.0 pumping sessions and that was my favorite thing about my 3.0 versus the Go that it measured for you. I don’t need the 360 when the 3.0 is fine so unless you want to update my pump for free please allow 3.0 users to track their sessions
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Meh
I wish the app worked but a majority of the time it’s attempting to connect to my pumps. It’s nice when it works and you can adjust the settings of the pumps from the app.
Will not pair
Unable to pair with the pumps. The pair request pops up, but then says unable to pair. Followed the troubleshooting steps multiple times to no avail.
Poor App
The app really only works part of the time. It recently kicked out all my historic pump data and won’t log any of my sessions into the session history. My Willow 360s also take forever to connect. I am going to try resetting everything a third time, but I wish at the price point of this pump that the app worked without issues. Please invest more into making an app that consistently works. The idea is amazing, but poorly executed.
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Pump keeps breaking
My pump keeps breaking. I’ve had to replace it multiple times and customer support takes a long time. I’ve used Medela before , and never had these issues. They really don’t understand that a mom who pumps full time cannot go without a working pump even a day. It will take them up 2 -3 weeks to replace a broken pump.
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Disappointing
Pump is good. Customer service is the WORST
Very glitchy
Terrible app. Difficulty pairing Bluetooth, doesn’t always log sessions, shuts off pumping session prematurely. It can be frustrating to use when waking up for nighttime pumping. It’s very slow at times.
