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What We Love
👍 User-friendly interface and navigation
🚀 Fast delivery service
💳 Flexible payment options (pay on delivery, KongaPay)
📦 Good product variety and selection
✅ Easy checkout process
🎯 Reliable for some users with positive experiences
Room to Improve
🐛 Frequent app crashes and freezing
❌ Poor customer service and unresponsive support
📦 Delivery failures and non-delivery after payment
🚫 Fake, counterfeit, and defective products
💰 Difficulty processing refunds and returns
⏱️ Extremely slow app performance and loading times
🔍 Broken search functionality with irrelevant results
📱 App crashes when adding address or selecting delivery options
🚚 Rude and unprofessional delivery personnel
💸 High and unfair delivery charges
🔐 Account verification and login issues
❌ Payment deducted but orders not created
🛒 Cannot remove items from cart
📧 Poor communication and unresponsive email support
