C710 missing
Model C710 is missing so app is useless
Won’t connect to the purifier
Just sits and says “Let’s begin product registration”. I’ve tried turning off cellular. Everything. Fix your app.
Update the app for 5.0
The app is good and the products are excellent but the fact that it’s 2026 and connectivity limited to 2.4 GHz networks is lagging. Come on guys, let’s get with it!
Winix Air Purifier c710
Great unit! Very quiet and easy set up for WiFi connection!
Drops WiFi
This unit drops WiFi more often than I can count. Do better
Limited Alexa Integration
App is sluggish. Alexa integration is a custom scale not a full integration. Either make a better app or support the device to be entirely controlled by smart devices. I will keep using the purifier until I run out of filters and buy a filter that can be controlled by alexa. Don’t like the idea of having to use a separate app for the device. The sleep mode cannot be overridden if the light is low.
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Terrible app
Talk about a garbage app, plus the product is junk. Too bad
Awesome machine
We’ve had this machine about two weeks now we love it. It’s really helped us. Especially my wife who has asthma highly recommend it.
Best Air Purifier
I am allergic to my pet and this does an amazing job.
Can’t Disable Sleep Mode
While the filtration and sound level are good outside of sleep mode, the sleep mode function destroys the auto mode. The only reason I installed this app was to try to disable sleep mode. When I turn sleep mode off via the app button, the app says it turned off. The button stays activated and the unit stays in sleep mode. I’m forced to use manual mode to speed up the fan. The unit sits in the corner of the room behind a tv with several square feet of free space in front of it. The tv blocks direct line of sight to the ceiling lights. The room is very brightly lit by 3 bulbs and is only 12’x12’. There are 2 problems here that need fixed. 1- The unit’s light threshold for triggering sleep mode is far too high to be useful.
2- Neither the unit’s control panel nor the app are able to disable or cancel sleep mode with the unit running in auto mode.
My young children constantly tip the unit over and drop things into the vertical exhaust vent (which lacks any way to empty debris without disassembly), hence the need to put it where they can’t reach it.
If you can’t keep this unit in direct light and away from children, I can’t recommend it unless you don’t mind manual fan speed and can open the unit to clear out candy and small toys.
I’d give it 4 stars if they fix the broken sleep mode.
2- Neither the unit’s control panel nor the app are able to disable or cancel sleep mode with the unit running in auto mode.
My young children constantly tip the unit over and drop things into the vertical exhaust vent (which lacks any way to empty debris without disassembly), hence the need to put it where they can’t reach it.
If you can’t keep this unit in direct light and away from children, I can’t recommend it unless you don’t mind manual fan speed and can open the unit to clear out candy and small toys.
I’d give it 4 stars if they fix the broken sleep mode.
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CANNOT EVEN LOGIN
This app is incredibly frustrating, and I have exhausted every reasonable troubleshooting option.
I can log in to the website without any issues using my password manager. However, when I enter the exact same email address, with identical capitalization (all lowercase), in the app, it tells me the email address does not exist.
The password reset feature is equally useless because the app apparently cannot recognize an account that clearly exists. I am literally logged into that same account through my web browser while the app insists it doesn't exist.
I have reset my password multiple times, contacted support, and repeatedly attempted to resolve this myself, all without success.
This is clearly not a forgotten password or user error. There appears to be a fundamental issue with how the app recognizes or authenticates existing accounts.
I need someone to investigate the actual problem rather than direct me through the same troubleshooting steps that have already failed. This should not be this difficult, and frankly, the lack of a resolution is unacceptable.
Negative 10 stars.
I can log in to the website without any issues using my password manager. However, when I enter the exact same email address, with identical capitalization (all lowercase), in the app, it tells me the email address does not exist.
The password reset feature is equally useless because the app apparently cannot recognize an account that clearly exists. I am literally logged into that same account through my web browser while the app insists it doesn't exist.
I have reset my password multiple times, contacted support, and repeatedly attempted to resolve this myself, all without success.
This is clearly not a forgotten password or user error. There appears to be a fundamental issue with how the app recognizes or authenticates existing accounts.
I need someone to investigate the actual problem rather than direct me through the same troubleshooting steps that have already failed. This should not be this difficult, and frankly, the lack of a resolution is unacceptable.
Negative 10 stars.
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Easy Peasy
Quick, flawless setup. Looking forward to cleaner air.
Slow response
The control to filter responses is very very slow lagging
Wi-Fi
The Wi-Fi keeps turning off, so I can’t run the schedule
Great value/Great product
I got this air purifier at Costco and it is a superior product for the price i paid. Its got a 3 stage long life filter and came with a second replacement filter. Super easy to clean. It’s very powerful and hooks up to wifi with filter life and air quality display.
Worked great until this last update.
My app has been working fantastically until this last update. Now sleep mode comes on automatically, and I can’t turn it off. Whenever I select plasma and auto the sleep mode, automatically turns on after a certain time in the evening. So now I have to manually control everything.
Can’t connect
Doesnt let me connect because I have 5g internet
Dark Mode?
Love my Winix units! The UI is pretty straightforward and have no complaints, but please please add a dark mode feature so we don’t blind ourselves in the evenings! lol
Love the air purifier
But the app is obsolete, it does not work
Hate It
I will never buy another Winix product. No remote control, so I have to use this stupid app. Click the app and then click the controls and then click the power button to turn it off. Just spend the 38 cents to have a remote control on the machine. So stupid. Our internet went down so I have to stumble in the dark to try and get to the controls. Hate it.
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