Worst smart device experience
Worst ever experience in pairing the device.
Worst ever: set a schedule requires location sharing? Why are you guys so eagerly trying to know where I live? Private info pirates?
Worst ever: set a schedule requires location sharing? Why are you guys so eagerly trying to know where I live? Private info pirates?
Broken
Great air purifier. Unfortunately, the app no longer lets me sign in. I enter my username and password, and it says that my password doesn’t meet minimum standards.
1) It does meet the requirement , and then some.
2) How about letting me sign in if you want my password changed? I’m locked out!
1) It does meet the requirement , and then some.
2) How about letting me sign in if you want my password changed? I’m locked out!
Worst app ever
The buttons are unclear how to turn on and off. Keeps disconnecting.
Can’t log in
I’ve had an account for almost a year. When I tried to log in today, it said my email wasn’t verified and once I did so it told me my password didn’t match after resetting twice.
Another note: not sure why a bunch of these reviews are for the product and not the app
Another note: not sure why a bunch of these reviews are for the product and not the app
Broken Login
App kicks you out and no longer allows log in. The developers changed password requirements on the app restricting the ability to log in. I can log into the website without issues.
There is no support link, email, etc. and you’re sent to the general website.
Fix this ASAP.
There is no support link, email, etc. and you’re sent to the general website.
Fix this ASAP.
Can't clear app notification / badge
There's no place to clear notifications
Setup bugged?
I can no longer see the “ok next!” Button after connecting to the Winix network. I am stuck. It seems the menu is not made for iPhone 16 Pro screen size.
Trash update
Good job, you put password restrictions on the login itself before any chance to change it. Think about that for a moment.
Password not accepted
Access the app today and found out that my password is no longer accepted because it contains a hyphen. Tried a reset from the website but got no email. It looks like my email is also not acceptable to their standard. Instead of improving. The app updates to accepting less valid characters in the user password. REALLY??!!! Too bad Incannot return the air filter anymore.
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Broke logins, Lost history and schedules
Nice job with the app update that made it not recognize the email address I’ve been using in the app for over 5 years. Login still worked on website.. Reinstalled the app like your message said and i had to re-add all my devices: lost history, and replacement schedules, etc.
Nice way to treat longtime customers.
Nice way to treat longtime customers.
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Useless
Has never been great now won’t allow a login. Garbage
Can’t log in now
Not sure what the upgrade was but now the app and my account can’t work
Completely broken after update
App is completely broken after the update. Tried to uninstall and reinstall and still issues. Complete failure and this is the ONLY way to see filter status. FIX IT!
Absolutely useless
This is probably the worst application I have seen. After upgrade, I had to re-create my account from scratch. The new version would not allow me to connect to the device itself. I still don’t understand why this company needs the appliance location. In the end, all it does is tells you if filter needs to be replaced. And the filter itself cost more than an appliance. I will remove this application from my mobile device because it’s absolutely useless.
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HUGE SCHEDULING BUG!!!!
Recent update fixed connection issues so I reconnected and rescheduled my devices. BUT the scheduling is WAY WAY OFF. I scheduled devices to turn off at 6:00 am and come back on at 3pm. HOWEVER, they came back on at 12pm ! THREE FULL HOURS EARLIER THAN WHAT I SCHEDULED!!!!! Same for my other schedules I set.
So the server time is set incorrectly but more than likely the app DOES NOT proper calculate UTC time zone offset to actually trigger at the proper time. FFS you use location for air quality you can easily calculate the UTC offset.
So the server time is set incorrectly but more than likely the app DOES NOT proper calculate UTC time zone offset to actually trigger at the proper time. FFS you use location for air quality you can easily calculate the UTC offset.
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app problems
when you go to controls to turn on the power it freezes and you cant set it on low unless you leave the screen and come back. updates forcing you reconnect wifi again and log in again have to verify through email again very annoying i just want to turn it on and off not go through an entire process for a useless update
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APP cannot be used
Why is the screen always white after updating the APP? After uninstalling and installing, the screen is still white. I can use other APPs on my mobile phone.
Cannot use after the update
Cannot use after the update!
Suddenly couldn’t open the app
Fix it
App needs work
Firmware updates are in Korean, the units of measure for temperature and wind are metric with no option to change (even the App Store screenshots show Fahrenheit) and when you own several air purifiers, it’s clunky to swipe between them to control them remotely. Also a lot of unnecessary features clog the UI - like why does the air purifier need a map showing my address… I know where I live.
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