Absolute trash
This app is badly designed, full of bugs, as a parent it is so frustrating to use. They never seem to fix anything, even though they must know the bugs are there. Why waste all of our collective time with this trash. COLLEGES please don’t pick this software everyone will hate you for it. What a waste of life.
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Awful
Hello, Dragons. My name is Timothy Trustfund and I’m looking today for an investment of £50,000 in my company Wisepay Limited. What WisePay does is put up an unnecessary interface between the customer and whoever the customer is trying to pay. The customer downloads an app, is then given a code, a login name and a password by the payee and then registers a means of payment.
And how is this more convenient than a funds transfer using the payee’s bank details?
Er…well…it’s an app! It’s got a catchy name! And a logo!
I’m out.
And how is this more convenient than a funds transfer using the payee’s bank details?
Er…well…it’s an app! It’s got a catchy name! And a logo!
I’m out.
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Not fit for purpose
This app has to be the worst piece of trash I’ve had the misfortune to have to use. Absolutely useless. Slow, clunky, repeatedly failing, poor visibility of transactions, I could go on but we’d be here all day. It basically only barely does what it has to do. The developers, and then schools that engage it and force parents to use it, should be ashamed of themselves.
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Useless app
This app is absolutely useless. We have to use it for school payments, but it shows that is an app that is only used by schools as there has been very little effort put into making this app useful. It is always unclear if payments have gone through, the account balance is only updated periodically, so if money is added to the account after noon, you will not see that reflected on the account until the next day. So if your kid needs money for lunch and you have forgotten to top up their account, tough luck…no lunch.
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Terrible and outdated
I have three children under the same account. Whilst I’m sure the app is good from the school side as I can see how it can compartmentalise different payments for different things, the user interface on the parental side is at best pants. Every time I have to make a payment I have to re-key in my credit card details which is tiresome. Why can’t you bring your app up to current standards and accept Apple Pay?
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Poor
Nothing on this app is organised in an easy to use and clear fashion. The menu structure is confusing and it is consistently difficult to find what you’re looking for.
Can’t register an organisation
It seems to think I have registered an account and expects me to look in their portal to get an organisation code to register the new account.
I HAVE ONLY JUST DOWNLOADED THE APP AND HAVE NOT REGISTERED ANYTHING YET.
It wont let me start using the app.
I HAVE AN INVOICE FROM A SUBCONTRACTOR THAT NEEDS PAYING VIA WISEPAY.
NOT IMPRESSED AT ALL
I HAVE ONLY JUST DOWNLOADED THE APP AND HAVE NOT REGISTERED ANYTHING YET.
It wont let me start using the app.
I HAVE AN INVOICE FROM A SUBCONTRACTOR THAT NEEDS PAYING VIA WISEPAY.
NOT IMPRESSED AT ALL
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Awful
The infrastructure behind this may be great from a school’s perspective, but the patent facing app is just awful. Clunky, difficult to navigate, not in the slightest bit intuitive, and payments often hang at the last step so you don’t know if your card has been charged or not.
Awful
Slow, unresponsive, difficult to navigate
Possibly the worst payment platform ever
Why educators would use this glitchy, awful app is beyond me
Unprofessional, Insecure app
The app fails to load properly on iOS, featuring an unprofessional and outdated layout. Icons appear as question marks, raising concerns about security. It’s not user-friendly or professional.
Awful app
One of the worst apps to navigate I have ever come across, can never find anything easily, just sends you around in circles. If I designed this I’d be sacked!
Write to you School
Don’t complain here, write to your school. We are not WisPay’s customers, our schools are and as long as our schools are unaware of the absolute dogdirt product, their paid supplier is providing, they won’t seek an alternative.
No one has ever downloaded this app because they want to. We’ve had to because our schools have been sold a lie.
Shame on you Wise Pay and Community Brands. Your app is barely usable whilst your website sings your own praises. You do not believe your “customers deserve the absolute best we can give”. You believe that cynically serving the school’s finance department will relieve you of any obligation to your users. You are an insult to British innovation and technology.
Spend some money on this app before another American tech company steps in.
No one has ever downloaded this app because they want to. We’ve had to because our schools have been sold a lie.
Shame on you Wise Pay and Community Brands. Your app is barely usable whilst your website sings your own praises. You do not believe your “customers deserve the absolute best we can give”. You believe that cynically serving the school’s finance department will relieve you of any obligation to your users. You are an insult to British innovation and technology.
Spend some money on this app before another American tech company steps in.
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Duplicated payments
All my payments to the school get duplicated and in the meantime credited to school account only once. When I tried to contact wisepay they replied that their product is for the school and not for parents directly. What a horrible treatment of the client
Just bad
This app has so many things going wrong with it I can’t believe it’s been untouched in over a year. The company have rebranded and this is firmly stuck in the past. If you have more than one kid to manage, switching is incredibly difficult and the fact that it can’t send alerts when the balance is low is just so disappointing.
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Icimages
Appalling dog’s dinner of an app. Irritates me that our taxes fund schools who then pay money for this mess. And have you tried contacting WisePay? You can’t do that as a parent. If that doesn’t set alarm bells ringing… we’d like your business but not your feedback!
I hate this app
It’s so bad, not as bad as Reddit though
Won’t let me log in!
I’ve tried time and again to log in but it keeps saying, “Failed to register account.” I don’t want to register. I just want to login. Guess I’ll keep using the old-fashioned way - the website.
I would give no stars if I could!
This has to be the most inefficient school payment processing app ever. Our school used Scopay previously (which also had frustrations) but nothing compared to this user unfriendly, clunky and most challenging of apps. My heart literally sinks when I have to top up a balance or make a payment to school. Bring back Scopay, I say!!!
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Dross
Don’t expect to use this app to top up in a hurry. Don’t expect to use this app for much.
