Not Satisfied
Response from developer
Dear Valued Customer! We are sorry to hear you think this way but thank you for the feedback. This is not what we want our cherished customers to experience. We would love to look into this further to show you how great our product can be. We do not trick people. As far as I can see, there were some technical issues. Please email us at our email support@wisey.app and we will contact you as soon as possible. Cheers!
Over priced
Response from developer
Hello, Jeddinator! Thank you for being interested in our app! We apologize for not meeting your expectations with our pricing range. We would like to draw your attention to the features you gain access to when you become a premium customer. So, having a Premium Subscription at Wisey, you get access to 100+ materials on self-growth, unique Videos, and Articles on Self-Development/Psychology created by the top professionals specifically for you. Many customers have given our platform positive feedback so we sincerely hope that you'll find our service useful too! We have a wonderful support team that can be reached at support@wisey.app. In case you have any additional questions, do not hesitate to contact us. Enjoy your day!
Videos not fast enough
Response from developer
Dear BO O'Slattera! Thank you for using our product and sharing your experience! Please note that in the app we do not have the ability to change the playback speed. However, in the web version of the platform, the same lessons can be watched at different speeds. Our app developers are consistently looking for ways to improve the app and will take this feedback into consideration. If you have any other questions, do not hesitate to contact our wonderful support team at support@wisey.app. We are eager to ensure that your experience is as beneficial as it can be. Have a great day!
Wow
Useless
Response from developer
Hello, Tc184! Thank you for bringing the issue to our attention. We apologize for the inconvenience you've experienced with the subscription. We understand how frustrating it must be to encounter issues with accessing the features you've paid for. We also apologize for any delays in receiving the special link you mentioned. It appears there may have been a miscommunication or a technical glitch in our system. Please contact us again at support@wisey.app. Rest assured, we will get back to you promptly. We do hope that the situation will be resolved and you will continue to enjoy using the Wisey app🙌
Just a bit aggravated
Response from developer
Hello, JenFoto! Thank you for mentioning this as it's important to know how it impacts our users. We’re very sorry to hear about your latest experience. It sounds like things aren't quite working as they should be and we'd love to take a closer look at this issue. Do you mind sending us a message at support@wisey.app? We apologize for the inconvenience and suggest staying tuned for new updates.
Preying on disability
Response from developer
Hello, CheezyHussle! Thank you for taking the time to write a review. We strive to ensure every customer is satisfied with our business and truly sorry that we have let you down somehow. We would like to note that we value our reputation and are honest with our users. The Terms and Conditions of using the app are depicted before the purchase. This information is available to everyone and can be accessed easily. Please know, that we have a wonderful support team that can be reached at support@wisey.app. We would highly appreciate it if you can contact us and share your thoughts. We will take a closer look at your case and provide means to take care of your inconvenience.
Awesome
Do not fall in this scam
Response from developer
Dear dpozo86! Thank you for letting us know about your experience. We're sorry to hear about your disappointment and that you have such an opinion of our app. Please know that it was never our intention to mislead or disappoint you. The Terms of Use and conditions of the Trial are stated before purchase and the decision to purchase is always at the customer's discretion. As for the refund, from our side we have initiated it, then the rest is up to your payment system. We believe we have made great strides in giving our customers the amazing support they deserve. So, if have any concerns, do not hesitate to contact us back at support@wisey.app. Our team remains at your disposal!
Amazing app!
Cannot use
Response from developer
Hello Nikita0186! Thank you for reaching out! We regret to hear about your experience. These things should definitely not be happening and we understand this has greatly impacted your ability to use the app. Have you contacted our support team? If not, please send them a screenshot of the problem so that our agents can see what can be done. We hope that the situation will be resolved promptly and you will give our app another chance! Our support team can be contacted at support@wisey.app.
WARNING
Response from developer
Hello SJKnox! Thank you for updating your review! We regret to hear that our previous answer seemed to you to be nasty. We always try to do our best to provide our users with all the information they need and to make it as clear and understandable as possible. And we try to formulate our thoughts kindly. However, we would like to thank you one more time for sharing your detailed feedback with us! We would like to note that the Terms of Use of the product, which includes a refund, are indicated before the trial period. It is always at the user's discretion to accept the terms and conditions and to continue using the product. If you experiencing any technical issues, you are welcome to contact our support team at the support@wisey.app email address. Our agents are standing by and ready to help 24/7.
Difficult to unsubscribe
“Let’s make an app for people who have limited attention spans and make it difficult to unsubscribe” -Wisey developers probably.
No trial period.
Response from developer
Hello oceanguy1000! That sounds really frustrating! And we want to get this resolved for you. It was never our intention to make something difficult. On the contrary, our goal is to help organize all your tasks and make planning your day simple and easy. Please contact our team at support@wisey.app email address, so our agents can assist you with subscription management.
Disappointed
My absolute fav app
Wisey is not like other educational apps I've ever tried.The main feature of this app - is a personalized program that is individually tailored to your goals. In the beginning, you need to take a small quiz that determines your needs, and based on your answers, the app provides a personalized learning plan. Then you need to spend very little time and effort daily to reach your goals.
Wisey productivity boost program helped me to overcome the lack of focus and taught me how to plan my time wisely and efficiently. All educational materials were based on a bite-sized content approach: step-by-step short video lessons supported with text materials. The whole education process was easy and fun.
Long story short - I spent 15 min daily and achieved amazing results.
If you are looking for resultative educational content - I definitely 1000% recommend this app
Response from developer
Hello irynaoleksyn! We can't thank you enough for taking the time to share such detailed feedback with us and reminding us why we do what we do. Our team appreciates it a lot! We’re glad to hear that our app helped you to overcome the lack of focus and taught you how to plan your time wisely. We hope you have continued to use our app since the time you left this review, as you can improve your other skills with the Wisey app. Just in case you ever have questions, please, contact us at support@wisey.app. Our team is standing by 24/7.
False charge
Response from developer
Hello gcoxe! Thank you for leaving a review for us! We want to make things right and inform you that any chargers can be applied only after the customer's confirmation. Please drop us a line at the support@wisey.app email address. We will be glad to investigate your case and provide an accurate resolution.
Great App
Response from developer
Hello lisataaaay! Thank you for leaving great feedback. Such reviews inspire our team to work harder on product improvement. We are glad that you found our app and that your free time will become productive. Just in case any questions arise, feel free to contact our support team at the support@wisey.app email address. Enjoy your day!
Overcharged and Lost Access to the PAID version
Unfortunately, I did cancel the morning of the 3rd day so I was charged, okay fine. However, first off I was charged $29.99. Then, because I canceled, I lost access to the paid version of the app. I am not able to watch any of the courses, which has been PAID for, for the month.
I tried to contact support and they told me that the price was $29.99, which is NOT what I signed up for and at this point I want a full refund it’s not like I can access anything anyway.
Response from developer
Hello dmarie111! We are sorry to hear of the experience you have reported in your review. It’s sad to know that our app didn’t live up to your expectations and you decided to cancel the subscription. It would be much appreciated if you can share the details of your expectations from the app that were not met during the trial period. Please contact our support team at the support@wisey.app email address, so our agents can assist you with subscription management. Looking forward to hearing from you!
Really useful info!
Extremely buggy
Response from developer
Hello xctyui! Thank you for your review. It would be much appreciated if you can give us more details on the functions that don't work accurately. It will help us to enhance the app. Our team can be reached at the support@wisey.app email address.
