Withings Home Security Camera User Reviews

Name: Withings Home Security Camera
Rating: 2.1 (20 reviews)

Withings Home Security Camera

Withings

🌟 Lifestyle

💪 Health & Fitness

What users say

Summarized from real user reviews of Withings Home Security Camera. Based on 20 reviews and a 2.1/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Smooth video streaming
📷Excellent image quality
🔒Reliable security features
🌙Useful night light and lullaby functions
🌡️Helpful air quality monitoring

Negative things

🐛Frequent crashes and disconnections
🔌Unreliable power and connectivity
🕰️Delayed notifications and video playback
🔇Buggy audio and white noise features
🤖Poor app performance and user experience

Top reviews

Most Recent Highest Rated Lowest Rated

Worst app ever ver

Can’t find my camera after 10 attempts. Avoid this company at all cost . Buy any Chinese camera that is better

Maxxxxxxx_xxxx

a year ago

Used for 6 years software is dying

Used this everyday for 6 years for my daughter. I wanted to show her the lights that come along with the lullabies as we only every used the music. Upon changing the music the camera was no longer able to play lullabies but push to talk still worked. I Followed guide to factory reset but no luck.

Feels like the file was cached on the device and by switching it was purged. Are the paths to load the lullabies still valid? Please help so I don't have to explain to my daughter why her "Chopin Machine" doesn't work due to IOT hardware abandonment.

Russell O.

3 years ago

Response from developer

Hello, thank you for leaving a review. I'm sorry to hear that the lullaby feature of your Home camera stopped working. I appreciate the steps that you have taken. Please allow us to have the opportunity to take a look at the situation and resolve it for you by contacting us at https://bit.ly/3Lg5tPL. Have a great day — Lyn, Withings Customer Service

Music and lights timer does not work

When I set the music and lights timer the lights on the camera turn on, but the music does not. The timer never counts down and if I exit the app then the lights on the camera turn off.

User777777

3 years ago

Response from developer

Hi, thanks for your review. I'm sorry you're experiencing an audio situation with your Home camera. If you haven't done so, please visit https://bit.ly/3GObAsT and follow the guides. For further assistance, reach us at https://bit.ly/3Lg5tPL. We'll do our best to help. Stay safe always — Toni, Withings Customer Service

Cannot connect

I get stuck in the installation process. I find the camera, click from the drop down menu, then it goes back to the find camera menu. Endless loop, and stuck with a camera that can’t be used..

Shummy^^

3 years ago

Company no longer supports

It’s a shame - the hardware is just fine, but the company no longer supports the product. It would be nice if they offered a third party solution so we could continue using the hardware but with a software service that is maintained.

Gabriel B

3 years ago

Response from developer

Hi Gabriel, thank you for your feedback. I'm sorry to hear about the challenge you are experiencing in using your Home cam. We would like to hear more information about this matter. I invite you to please reach out to us at https://bit.ly/3o1D9t4. Cheers — Jo, Withings Customer Service

Superb hardware bad software

Anyway we can get the developers to comment on new software/firmware updates and most over the app update?

Bonyo B

3 years ago

This company has no respect for their customers

This product keeps resetting, also forget the account. Not fit for intended purpose and the delays are huge, reliability is questionable. There is one solution Never buy Withings again. In other applications the features of product you have paid their product disappears. They clearly miss-sell all their products

sorinRa

3 years ago

Outdated but does the job

I have 3 of these cameras around the house because I have kids and dogs around. It’s easy to transition from cam to cam. It sometimes loads a bit longer than other times but gets the job done. I think there’s room for improvement but overall satisfied. I really hope they come out with a newer camera that has the air quality intergraded. Let me know!!! I’d like to try it out.

Honeyca5

3 years ago

Very unreliable

Will this app ever be improved?
I want my money back for my useless camera

Eternity 316

3 years ago

This is the worst designed app

Don’t waste your money on anything related to this, will never work and your time will be wasted

Bacodopoulus

3 years ago

Horrible product

I wish I could give negative stars. Definitely wouldn’t recommend this product for anyone who’s looking to monitor their child, pet, etc cause the app takes decades to even switch to active monitoring. When the camera does finally decide to turn on/connect or whatever, the stream is so spotty you can barely get a stream at all. This product is definitely the worst camera I’ve owned and I wouldn’t trust it to monitor anything.

TallGiraffw

3 years ago

Response from developer

Hi, thanks for your review. I'm sorry that you're experiencing some challenges with the video stream of your Home. If you haven't done yet, please visit https://bit.ly/2xL5t4Q for some guides you can perform. If nothing works, kindly contact us at https://bit.ly/3Lg5tPL. Stay safe always — Toni, Withings Customer Service

App doesn’t work

Crashes during Wi-Fi sync process. Tried everything but still creeps crushing.

Kukusick

4 years ago

Response from developer

Hello, thank you for sharing your feedback about Home. I'm sorry to hear that the app keeps on crashing. I appreciate the information you've shared and trying to resolve this beforehand. Could you please try to uninstall and reinstall it? If the same thing happens, please contact us at https://within.gs/help. Keep safe — Angel, Withings Customer Service

Scam

Paid for their service. Camera and app doesn’t work and there is no way to remove payment info off their website.

MeatwaD1984

4 years ago

Response from developer

Hello, thank you for sharing your feedback. I'm sorry to hear that you're unable to properly use your Home camera and the app and unsubscribe from your CVR plan. I appreciate the information you've shared. Please visit our Help Center https://bit.ly/3Pa3jld for basic troubleshooting steps. To cancel your plan, please refer to https://bit.ly/3yPWi3z and follow the step-by-step process. If you may need further assistance, kindly reach out to us at https://within.gs/help. We will be glad to assist — Angel, Withings Customer Service

Fails when activating camera due to 2fa, works well without 2fa

I created a new account without 2fa and was able to add/activate the camera without any errors. Please update the Home Cam app to integrate with your 2fa implementation.

Ah Bl

4 years ago

Response from developer

Hello, thank you for sharing your feedback. I'm glad that you're able to set up your Home camera on your new account. I appreciate your suggestion on adding a 2FA feature to Home app and this has been shared with our development team for consideration. Have a great day — Grace, Withings Customer Service | June 26, 2022: Hello, thank you for your feedback. I'm sorry to hear that your Home Camera's unable to establish a connection with the app. You may visit https://bit.ly/3sxH0Ny to check the available troubleshooting steps on our Help Center. If further help is needed, contact us at https://within.gs/help. Take care — Lyka, Withings Customer Service

When it worked

It was good when it worked

Sio2yd

4 years ago

Response from developer

Hello, thank you for sharing your feedback. I am pleased to know that you enjoy using Home. However, I'm sorry to hear about the situation you're experiencing with your device. You may visit https://bit.ly/3wYcHlB to check our Help Center. Otherwise, I invite you to contact us at https://within.gs/help so we can assist you directly. Take care — Angel, Withings Customer Service

Home cam

It only worked for about two weeks now the app doesn’t work so can’t use my cam smh no good

Hank 123!

4 years ago

Response from developer

Hello, thank you for taking the time to share your feedback. I'm sorry to hear that you're unable to use Home properly and view recordings. I want to make sure that this will be sorted out accordingly. Please send us a request at https://within.gs/help so we can assist you directly. Stay safe — Angel, Withings Customer Service

HomeKit feature request

HomeKit integration needed if possible

doktorlar1919

5 years ago

Response from developer

Hello Umut, thank you for letting us know about this. I appreciate your feedback about the HomeKit integration for the Home camera. Please know that this has been forwarded to our development team for consideration. Rest assured that we are doing our best to improve our products and services, and make them much better for your convenience. Have a lovely day — Grace, Withings Customer Service

Quite frankly the worst app

I wish, like many others I could rate this app a negative star. They tried to update it and it’s possibly worse than before. The live view reverts to older images and so features like turning on the music or lights is not an option in addition to not being able to monitor your child.

whd4

5 years ago

Response from developer

Hello, thank you for taking the time to share your feedback. I’m sorry if your overall experience with us particularly on the update we made on the app has not been to your satisfaction so far. With regard to other issues you've been encountering, kindly contact us at https://within.gs/help so that we can assist you directly. Thanks – Noel, Withings Customer Service | Apr 8, 2021: Hello, thank you for sharing your feedback about the Home app. I'm sorry to hear that you're unable to see the latest images on your iPhone 12 Pro and though you're able to see it on your iPad, you can't turn on music on that device. I'd like to invite you to contact us at https://within.gs/help so that we can assist you. Thank you and have a lovely day! Regards - Ziana, Withings Customer Service | Mar 18, 2021: Hello, thank you for bringing this to our attention. I'm sorry to hear that your Home live feed is not loading and the connection over Wi-Fi is slow. Please try to update your Home app to the latest version. If the same issue persists, please contact us at https://within.gs/help. —Win, Withings Customer Service

Use ANY other product

Both the hardware and the app are horrendous. Aside from the fact that the camera works sometimes, I’d say both the hardware and the app border on not even being functional.

Stumpgrip

5 years ago

Response from developer

Hello, thank you for sharing your feedback. I'm sorry to hear that your Home camera and the Home app do not work. To better assist you, I recommend that you contact us through https://within.gs/help and create a support request. We will get back as soon as possible. Best regards — Grace, Withings Customer Service

of the worst

the camera works for a very short time and is disposable. the support does not change it or give you a solution I was a user who bought the device It just came on the market and they never gave me a solution and like other users the software does not work, I have the team in Spain 2 years ago and I never found a technical service. do not buy is a scam

Nadie55

5 years ago

Response from developer

Hello, thank you for sharing your feedback. I'm sorry to hear that you're having a problem with your Home camera. I assure you that this is not the service we intend to give. Could you send me your Support request number (#XXXXXXX) so that I can help you? Regards - Ziana, Withings Customer Service