Don’t subscribe via app
Response from developer
Thank you for your review. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com quoting ref #1551970.
Dismayed
Response from developer
Thank you for taking time to give us a review. We are sorry to hear about your experience we certainly understand you are disappointed. Please be rest assured that you will get access to all your issues included in your account. We will be happy to solve all the problems reported by you. Kindly contact our support team at mdphelp@ziniopro.com quoting 1301415 so they can help you with this. Thanks a lot once again our apologies for the trouble.
Magazine is great - the reader app, not so much
Wood Magazine is great and the writers are top notch - wish this app was up to par.
Response from developer
Hi , thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1299436. Thanks for your review and have a great day!
Great app but some bumps
Complaints: linking my subscription was unnecessarily complicated. It didn’t work at first.I reached customer service easily but they abruptly dumped my case and gave me an email for different customer service halfway through resolution. (Have you ever heard of the forward button?)
The second leg (Zineo) quickly linked my account.
Another complaint, I wish it was easier to search and purchase plans. You can search old issues and buy those, but you can’t buy plans which would be great. I think it’s possible on the website but not here that I can find.
Normally these flaws would be a big downgrade, but the content and app is perfect.
Response from developer
Thank you for your feedback Geneorama. ZinioPro is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at mdphelp@ziniopro.com quoting ref #1137077.
Won,t let me read my subscription
Response from developer
Thanks for taking the time to give us a review, todd567384. We apologize for any inconvenience this may have caused. The good news is that upon escalating this to our development team they confirmed to have identified the root cause and are busy working to release a fix as soon as possible. Meanwhile, please access the magazine through Wood Magazine website(https://wood.zinioapps.com/shop). For more detailed information, please contact us at mdphelp@ziniopro.com quoting ref 1035611, so we can help you with this. Thanks a lot.
Login problem
Response from developer
Hi Marinejoe, thanks for your comments. We are very sorry to hear about your experience. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 10 digit account number or email address. You will then get access to you magazines. If you have other feedback about we are here and happy to help, contact us at mdphelp@ziniopro.com quoting ref 1024945. Thanks for your review!
Subscribed but cannot download anything
App not supported!
Response from developer
Hello *Blubearie* We had a temporary problem with the Wood Magazine which should now be resolved. If you continue have problems accessing your iTunes subscription please contact us at meredithapps@ziniopro.com. Thanks a lot
Not worth it
Unable to use
Response from developer
Thanks for taking the time to give us a review, BEYC376. We are very sorry to hear about your experience. Please be assured that you will get access to all the back issues and subscription included in your account. If our support team have not already resolved this for you, please contact them at meredithapps@ziniopro.com quoting ref 895181 so they can help you with this. Thanks a lot.
Forces you to pay for each issue even with a subscription
Restore FAIL
Doesn’t work
Response from developer
Thanks for taking the time to give us a review, VFR-YYC. We are very sorry to hear about your experience. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 9 digit account number or email address. You will then get access to your magazine. Please be assured that you will get access to all the back and future issues included in your account. If our support team have not already resolved this for you, please contact them at meredithapps@ziniopro.com quoting ref 879982 so they can help you with this. Thanks a lot.
Cannot restore itunes subscription.
Response from developer
Thanks for taking the time to give us a review, paul. Please be assured that you will get access to all the back issues included in your account. If our support team has not already resolved this for you, please contact them at meredithapps@ziniopro.com quoting ref 879623 so they can help you with this. Thanks a lot.
Restoring my subscription!!
Tired of calling support and re downloading everything
New update, same old problem
Response from developer
Thanks for taking the time to give us a review. Please be assured that you will get access to all the back issues included in your account. If our support team have not already resolved this for you, please contact them at meredithapps@ziniopro.com quoting ref 794346 so they can help you with this. Thanks a lot for your patience and have a great day!
iTunes subscription is not working
Response from developer
Hi Lucius, thanks for your comments. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 9 digit account number or email address. You will then get access to your magazines. If you have other feedback about we are here and happy to help, contact us at meredithapps@ziniopro.com quoting ref 868191. Thanks for your review!
Terrible App and Customer Service
UPDATE: Zinio’s customer service resolved my issue after I posted this review, and I’ve change the rating from 1 to 3 stars to reflect that. To others having problems I would recommend contacting them through the email address they leave in response to reviews, not the support email address in the app. I still have trouble rating any higher than 3 due to the initial problems and the pass-the-buck responses I received, especially since if I hadn’t taken the time to leave a negative review the issue wouldn’t have been resolved.
Response from developer
Thank you for your updated review and comments. We are committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. Please contact us at meredithapps@ziniopro.com quoting ref #866179 if you have any other questions.
Unable to Access Content
The app is in serious need of an update to resolve these issues. I was very disappointed that I could not gain access to my account.
Response from developer
Thanks for taking the time to give us a review, kvanwey. Please be assured that you will get access to all your issues included in your account. If our support team have not already resolved this for you, please contact them at meredithapps@ziniopro.com quoting ref 833481 so they can help you with this. Thanks a lot.
