Dismayed
Response from developer
Thank you for taking time to give us a review. We are sorry to hear about your experience we certainly understand you are disappointed. Please be rest assured that you will get access to all your issues included in your account. We will be happy to solve all the problems reported by you. Kindly contact our support team at mdphelp@ziniopro.com quoting 1301415 so they can help you with this. Thanks a lot once again our apologies for the trouble.
Magazine is great - the reader app, not so much
Wood Magazine is great and the writers are top notch - wish this app was up to par.
Response from developer
Hi , thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1299436. Thanks for your review and have a great day!
Great app but some bumps
Complaints: linking my subscription was unnecessarily complicated. It didn’t work at first.I reached customer service easily but they abruptly dumped my case and gave me an email for different customer service halfway through resolution. (Have you ever heard of the forward button?)
The second leg (Zineo) quickly linked my account.
Another complaint, I wish it was easier to search and purchase plans. You can search old issues and buy those, but you can’t buy plans which would be great. I think it’s possible on the website but not here that I can find.
Normally these flaws would be a big downgrade, but the content and app is perfect.
Response from developer
Thank you for your feedback Geneorama. ZinioPro is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at mdphelp@ziniopro.com quoting ref #1137077.
Won,t let me read my subscription
Response from developer
Thanks for taking the time to give us a review, todd567384. We apologize for any inconvenience this may have caused. The good news is that upon escalating this to our development team they confirmed to have identified the root cause and are busy working to release a fix as soon as possible. Meanwhile, please access the magazine through Wood Magazine website(https://wood.zinioapps.com/shop). For more detailed information, please contact us at mdphelp@ziniopro.com quoting ref 1035611, so we can help you with this. Thanks a lot.
Login problem
Response from developer
Hi Marinejoe, thanks for your comments. We are very sorry to hear about your experience. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 10 digit account number or email address. You will then get access to you magazines. If you have other feedback about we are here and happy to help, contact us at mdphelp@ziniopro.com quoting ref 1024945. Thanks for your review!
