Anglais
Response from developer
Merci pour vos commentaires ! Nous apprécions votre suggestion concernant l'ajout de corrections en anglais. Nous la transmettrons à notre équipe dans le cadre de l'amélioration continue de Wordletic. Si vous avez des questions ou des suggestions, n'hésitez pas à nous contacter à l'adresse hello@wordletic.com.
Fake app
Response from developer
Thank you for your feedback. We’re sorry you’re experiencing this issue. Please contact us at hello@wordletic.com so we can check your account and help you access your course. We’ll be happy to assist you and get everything working.
No realizan ningún Reembolso de tu dinero cuando pagaste por la suscripción y no te agradó el curso
Response from developer
Gracias por tus comentarios. Lamentamos que tengas estas inquietudes. Nuestra política de reembolsos está disponible antes de la compra y se detalla claramente durante el proceso de pago y en nuestros Términos y condiciones. Se podrá considerar la posibilidad de realizar un reembolso en aquellos casos en los que se demuestre que el producto es defectuoso o no se ajusta a la descripción. Ponte en contacto con nuestro equipo de atención al cliente en hello@wordletic.com con los detalles del problema para que podamos estudiar tu solicitud.
* Misleading advertising * Not what was advertised * Expected hypnosis, got basic lessons * Disapp
Instead, after paying, I found a very basic language course with beginner lessons like “Hello” and “My name is Tom,” even though I tested at an advanced level.
The app did not match the expectations created by its advertising. Customer support cancelled my subscription but refused to issue a refund.
I believe the marketing is misleading, so I recommend trying the free version before paying.
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take comments about our content, advertising, and customer experience seriously. If you would like us to review your case again, please contact our support team at hello@wordletic.com with the details of your purchase, and we’ll be happy to take another look. We appreciate your feedback as it helps us improve our products and services.
Não tem onde cancelar a inscrição pelo App
Response from developer
Agradecemos seu feedback. Lamentamos saber da sua experiência. Caso precise de ajuda ou tenha alguma dúvida sobre seu pedido de cancelamento, entre em contato conosco pelo e-mail hello@wordletic.com, e nossa equipe terá prazer em ajudá-lo.
