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WorkPlan by Verizon Connect

WorkPlan by Verizon Connect

by Verizon Connect Inc.

145 ratings
58 reviews
💼 Business
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • January 31, 2013
  • June 11, 2026

Features

Developer

Verizon Connect Inc.
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About

Streamline field operations with optimized work orders. Manage job lists, create new jobs on-site, and submit forms digitally. Track Hours of Service for field staff efficiently.

✓Optimized work order lists
✓Job creation in the field
✓Digital form delivery and input
✓Real-time job status updates
✓Hours of Service tracking
Show original description

What users say

Summarized from real user reviews of WorkPlan by Verizon Connect. Based on 145 reviews and a 1.6/5 average, it highlights the 3 positives and 30 negatives reviewers mention most about this Business app.

Positive things

  • 👍Some users find it useful
  • 👍Some users find it amazing
  • 👍Some users find it robust

Negative things

  • 🐛App crashes frequently
  • 🐛App freezes often
  • 🐛Inaccurate mileage tracking
  • 🐛Poor battery life
  • 🐛Difficult to use interface
  • 🐛Unreliable connectivity
  • 🐛Customer support is bad
  • 🐛Login issues
  • 🐛Duty status changes incorrectly
  • 🐛Errors and malfunctions
  • 🐛Slow performance
  • 🐛Not user-friendly
  • 🐛Outdated service
  • 🐛Inability to edit logs easily
  • 🐛Ridiculous notifications
  • 🐛Cannot change units (miles/km)
  • 🐛Error messages displayed without context
  • 🐛Constant data usage requests
  • 🐛Issues with iOS updates
  • 🐛No Bluetooth connectivity
  • 🐛Violations flagged incorrectly
  • 🐛Maps not downloading
  • 🐛Speeding alerts inaccurate
  • 🐛Not FMCSA compliant
  • 🐛Logs in wrong time zone
  • 🐛Constant re-downloading needed
  • 🐛Laggy and unresponsive
  • 🐛Not driver friendly
  • 🐛Annoying break reminders
  • 🐛Lost time and pay
See all reviews

What's New in WorkPlan by Verizon Connect

4.38.67

June 11, 2026

Fixed a connectivity issue over Bluetooth and Wi-Fi. Fixed an issue where the Forms section continuously displayed a loading spinner. Support for the latest version of Hours of Service (version 3.91.9).

More

User reviews

Most RecentHighest RatedLowest Rated

I hope our company finds a new platform

Our work plan is not working for the 3rd week in a row. Would not recommend. As horrible as their outdated service.
stfalconstfalcon

Aggravating

Garbage app. Totally self defeating Big Brother. Pray your company never buys this. Makes everything way less efficient.
Big Pokey123;Big Pokey123;

TRASH

I’ve never seen an app like this. It’s complete trash stay away stay clear save yourself time and money and headaches.
MAJOR ACCOUNT MANAGERMAJOR ACCOUNT MANAGER

Work plan app

This was the worst possible choice for my company as far as ELD apps go! If you use this I hope you never get checked by D.O.T. there are far better choices in this realm of ELD apps! Obviously this is the cheapest option.
Pstar 744Pstar 744

Worst app

Several times I have logged out. And it shows off duty. Then the next day it shows I was on duty and never went off duty. There is nowhere that you can dispute. You need to accept the errors and hope the mto has mercy.
And jaysAnd jays
See 53 more reviews

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User experience

🐞

Reported Bugs

57 issues

Work plan not working

Bug

App logs user as on duty when off duty

Bug

App crashes

Bug

App freezes

Bug

Destroys battery life

Bug

Error messages displayed without context

Bug

Ridiculous notifications when not using the app

Bug

Cannot change units from miles to km

Bug

No Bluetooth connectivity

Bug

Does not work with new iOS updates

Bug

Crashes and is not compatible with iOS 13

Bug

Logs user unless location services are disabled

Bug

Messed up phone

Bug

Freezes all the time

Bug

Cannot look at or use hours of service after iOS update

Bug

No Bluetooth

Bug

Need to update for iOS 13

Bug

Device is horrible, issues every day

Bug

Constantly freezes if password needs changing

Bug

Puts user in violation when working not driving

Bug

Never works right, constantly kicks user out

Bug

Says not logged into truck but won't let user log out

Bug

App shuts down after logging in

Bug

Indicates driving or not driving the entire time

Bug

Does not keep track of accurate mileage

Bug

Won't change duty status by itself

Bug

Cannot fix log by yourself

Bug

Logs you out randomly

Bug

Issues with DVIR not being available

Bug

Logging in is a pain, requires deleting and re-entering credentials

Bug

Auto clocks user in if off the clock

Bug

Makes user select tractor every time

Bug

App hangs in workplan screen

Bug

Uses battery far more than before

Bug

Randomly changing status

Bug

Rarely connects to truck

Bug

Does not track mileage well on older trucks

Bug

Makes user return to exact same physical address for short haul

Bug

Freezes up every time leaving office after being off duty

Bug

Puts user on duty not driving in slow traffic

Bug

Logs user on duty when parked instead of off duty

Bug

Switches to driving when going through truck stop or pulling into shop

Bug

Always crashes and freezes

Bug

False violations flagged

Bug

Odometer is never correct

Bug

Check boxes on DVIRs sometimes take multiple taps

Bug

Not FMCSA compliant

Bug

Logs in wrong time zone

Bug

Does not accurately log miles driven

Bug

Constantly freezes, kills battery

Bug

Logs user back in no matter what

Bug

Laggy, freezes and logs out randomly

Bug

Log graph only shows 10 hours

Bug

Maps from the 1st version have never downloaded

Bug

Odometer never matches vehicle

Bug

App crashes multiple times a day

Bug

Time is wasted waiting for app to work

Bug
✨

Requested Features

9 requests

Update for newer iPhones (X and up)

Feature

iWatch availability

Feature

Visual countdown clock for rest breaks

Feature

Improved log graph layout

Feature

Edit logs on the same page as graph

Feature

Easier editing process for logs

Feature

Allow for parking lot driving with speed/distance threshold

Feature

Countdown feature for violations

Feature

Return to locality for short haul qualification

Feature

FAQ

What does WorkPlan by Verizon Connect do?

This application optimizes work orders for field staff. It allows for managing job lists, creating new jobs on location, delivering and inputting forms digitally, and tracking Hours of Service.

What are the key features of this app?

Key features include optimized job order lists, the ability to create new jobs directly in the field, on-demand form delivery and input, and real-time job status updates. It also provides Hours of Service tracking for field personnel.

Is this app free to use?

The application itself is provided free of charge. However, to sign up and utilize its services, users need to contact their Verizon Connect account manager.

What kind of devices is this app compatible with?

While specific device compatibility is not detailed, it is designed for field staff, implying compatibility with smartphones and tablets commonly used in business operations. Continued use of GPS may impact battery life.

How can this app help my business?

This app can solve your Work Order Management requirements by streamlining field operations. It improves efficiency through optimized job lists, digital form handling, and real-time status updates, ensuring field staff have the information they need.