App
Awful app doesn’t work drove us to despair and IT don’t know how to fix it gave up in the end
Useless
Absolutely useless app. It only shows your order and progress with a timely reminder of cost and balance! Don’t bother looking for design photos or 3D..I can only see one in the app. Shocking.
Useless
This app worked once, than never been able to access it, completely useless
Worlds Worst App
After the recent update, nothing works, cannot login, keep getting auth error messages, deleted, reinstalled still the same, customer support never reply to emails and still cannot login to website either, all of this was solved by using a VPN, bizarre but true…
Useless
This app is absolutely useless
Worse app ever
Nothing works
Round in circles
The app is great for seeing your new kitchen or bedroom in 3D but the practicability of then getting in touch with issues post installation via the app as the website recommends just goes round and round in circles.
The external weblink then asks you to sign in to the app again and honestly, no idea on how to actually get in touch via the app. Poor CX and needs looking at urgently as it’s frustrating when all comms point to the app.
The external weblink then asks you to sign in to the app again and honestly, no idea on how to actually get in touch via the app. Poor CX and needs looking at urgently as it’s frustrating when all comms point to the app.
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Frustrated
Had to update the app, went through all the steps, but apparently my email needs to be verified!! But despite several attempts only one email arrived but the process still not complete. Have now deleted the app and all passwords. The app didn't always load properly before the update now I can't even sign in.
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App restricted
This app only allows you to book appointment, not to order spare parts as their website suggests
Good app all round
Pretty good app all round with the kind of information I’d expect to see. Useful features I can imagine for ordering replacement parts (not that I’ve had to use it). The only information that would be useful in here that’s not included is if you’ve arranged a waste collection through Wren ie. getting your fridge/freezer removed as extra - that’d be good to see when that’s scheduled for in the timeline. Additionally it’d be cool if the contact details for the folks doing the additional/wet fit was in there too so it’s all in one place.
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Frustrating
I thought the purpose of the app was to be able to go through and look at options on my phone. I was wrong Not only did it ask for information that’s not pertinent and registering like my mailing address, but I couldn’t get past anything without creating an appointment. Deleted immediately.
Rubbish app
Downloaded the app to track orders and its rubbish. Only shows one page to book online or showroom appointments. No menu, only key at top of app is to log back out. Have reloaded app over and over and no change. Have signed in multiple times with my account and no different. Cant track orders as per their e mail telling me I can. Terrible app. Just going to delete it.
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Kitchen
From day one we have experienced excellent customer service and support throughout our purchase of our new kitchen. All the staff have been really helpful. Delivery was excellent. Both delivery men were very helpful getting all our white goods in along with the rest of the kitchen items. Would definitely recommend them. This is our is our 2nd kitchen purchase from Wrens
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Go somewhere else!!
We were advised not to use Wren sadly this advice was correct! Once they take your money in the showroom you are on your own! Customer service is terrible, kitchen came with hinges and screws missing, bowed door, damaged panel, to make it worse the planner had made a mistake with the size of our purchased hob this was only found out when the worktop template team came but apparently that was our fault for not checking the plan! Also we wanted the hob flush in the worktop but they can’t do that! Kitchen had to be re configured at our own cost. We went to Wren for their professional advice we aren’t kitchen planners sadly they don’t take any responsibility, the customer service team are rude and unhelpful, please do yourself a favour do not use this terrible company!!!
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App doesn’t work properly.
Wren designed my kitchen. When the fitter started to fit the units he found that the design was faulty. This resulted in one unit that can not be used meaning that I’ll not have the kitchen they promised .One corner of the kitchen could not be installed.
We had to order a replacement smaller cupboard. Several items are missing from the order. One item damaged. Customer service is a joke. They offered money as a “ good will “ gesture to compensate. This will not cover the cost of the fitter having to return. Never again.
We had to order a replacement smaller cupboard. Several items are missing from the order. One item damaged. Customer service is a joke. They offered money as a “ good will “ gesture to compensate. This will not cover the cost of the fitter having to return. Never again.
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Kitchen purchase and fittings
Highly not recommended. We have been there (preston branch) and selected a kitchen with them about 2 months ago. They told us they’ll come to fix it on 15 July. They told us they had to change the gas connection which would cost us an additional £800 on top of our contract. We agreed. My wife booked holidays just for it and they changed the date. We had to struggle but somehow we managed it. Then they said they had to do another survey. After the survey, they told us we have to pay an additional £4000. When we said it's not what you told us and we can’t pay an extra £4000, they said we can’t cancel our contract. The guy (salt) is not ready to talk to us. And the manager keeps saying, he can not say this. We know him for 20 years. Please don't fall for what they say. It's all a bunch of lies. Don’t waste your money.
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bug
My phone no on the App was wrong (not on showroom record) and it cannot be corrected in App, by Customer Services or in showroom, showroom staff sent a message to relevant dept, waiting to see if it works. I arranged for kitchen to be measured and they couldn’t contact me as they were using the wrong number
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Does not work
I am unable to register as it requires zip code instead of postcode
Spares
My kitchen fitter cut a length of cornice wrong. I need to order a replacement. I’ve been instructed by Wrens “customer service” that the easiest way to order spares is by using the app.
Can’t get past the two options; book an in store appointment or book an online appointment.
I have a kitchen, it’s been delivered, where are all the other options. Nothing else on the app, other than the usual faq’s, worse than useless. Back to “customer service”.
Can’t get past the two options; book an in store appointment or book an online appointment.
I have a kitchen, it’s been delivered, where are all the other options. Nothing else on the app, other than the usual faq’s, worse than useless. Back to “customer service”.
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Very easy to use
Very easy to use, very intuitive and easy to track your order and arrange for any replacement parts should you need them