Sub-par By Far
The Xfinity TV Remote app does indeed function and certainly comes in clutch during those times you just can’t find your actual remote…but sadly, that’s where the fun ends.
This is in no way, shape, or form a replacement or even a viable alternative to your standard Xfinity remote; most of its features and functionality are simply not there (ie. volume, channel up/down, ‘home’ button). It’s almost as if the developer quit midway through & they just let this thing go live anyway.
So, am I grateful for this app in a pinch? Absolutely. If I was talking to a friend about Xfinity & feeling helpful, would I recommend it to them or even brig it up as a ‘feature’? No way.
The Xfinity TV Remote leaves much to be desired…and by the looks of it, it’s going to stay that way, since it’s been getting similar ratings & reviews since Day 1 and remains sub-par all this time later.
**Come on, Xfinity. We pay a pretty penny for service…so don’t we, as loyal customers, deserve a basic functional remote app?! Even Vizio offers that & the TV I purchased from them only cost $89! (That’s less than one month’s service with you.)
Do you not value our business? I’m not asking you for the ability to launch a rocket from the comfort of my living room…just suggesting you provide the basic industry standard remote app. Wuddaya say??
This is in no way, shape, or form a replacement or even a viable alternative to your standard Xfinity remote; most of its features and functionality are simply not there (ie. volume, channel up/down, ‘home’ button). It’s almost as if the developer quit midway through & they just let this thing go live anyway.
So, am I grateful for this app in a pinch? Absolutely. If I was talking to a friend about Xfinity & feeling helpful, would I recommend it to them or even brig it up as a ‘feature’? No way.
The Xfinity TV Remote leaves much to be desired…and by the looks of it, it’s going to stay that way, since it’s been getting similar ratings & reviews since Day 1 and remains sub-par all this time later.
**Come on, Xfinity. We pay a pretty penny for service…so don’t we, as loyal customers, deserve a basic functional remote app?! Even Vizio offers that & the TV I purchased from them only cost $89! (That’s less than one month’s service with you.)
Do you not value our business? I’m not asking you for the ability to launch a rocket from the comfort of my living room…just suggesting you provide the basic industry standard remote app. Wuddaya say??
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WORKS GREAT AND YOU MUST READ!
Just as a previous comment had said, you must read. After accepting defeat of losing my remote.. I decided to download this app. When I saw all the 1 stars on here I was myself skeptical of downloading it. Went ahead just for the heck of it to see if it will somewhat do a decent job of being my new remote and turns out it works good and completely is a convenient replacement of my wandering old remote. Hate that there isn’t a volume/ power button but other than that, this app has my 5 stars!
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Works completely fine, ignore negative rants
It’s equal parts astounding and terrifying how much of Xfinity’s negative perception would be erased if people took two seconds to think. Your iPhone CAN NOT transmit a IR signal to your tv. This is because this is PHYSICALLY IMPOSSIBLE. Your X1 remote pairs to your tv during setup and does not talk to the box when you hit the volume button. Maybe this app should be renamed to something without “remote” in it, idk. I do wish there was a dark mode though 😝
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Works great
Idk why this has such a low rating? It Connected with all my boxes instantly after signing in and works just like my normal remote does. Even could use the voice command function and opened up HBO max with it. Perfect for when your laying in bed and can’t find the remote lol 5⭐️⭐️⭐️⭐️⭐️
Edit
After reading reviews and seeing peoples complaints it’s obvious that no one takes the time to look through the app and find everything that you’re complaining the app doesn’t have.. it’s all there… arrow and enter buttons being able to look through the guide being able to set to record… it’s all there except a volume function but honestly not that big of a deal… anyways before posting a bogus bad review take the time to learn how to use the app.. honestly not that complicated 🤪
Edit
After reading reviews and seeing peoples complaints it’s obvious that no one takes the time to look through the app and find everything that you’re complaining the app doesn’t have.. it’s all there… arrow and enter buttons being able to look through the guide being able to set to record… it’s all there except a volume function but honestly not that big of a deal… anyways before posting a bogus bad review take the time to learn how to use the app.. honestly not that complicated 🤪
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Don’t bother
This app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated.
I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV.
I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV.
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Poor design
This app is so poorly designed. Why on earth would developers think users want to see a blank screen a keyboard when first opening the app. There’s no reason why the app can’t open up to the actual controls. You have to press the microphone just to get to the main screen that, for some reason, has 3 separate sections?? voice, directional controls, number pad. All this would literally fit on one screen.
When changing the tv you want to control, a whole screen pops up just so the device names can be tiny in the corner. this app is so crudely designed.
I don’t know who designed this or who is in charge of the maintenance, but I suggest they find another job because this is a poor attempt at good user interface. It hasn’t changed in YEARS.
The ONLY positive thing about this app is that in the event there’s an issue w the remote, I can control the TV. Wish there was power/volume controls though.
Also not sure why xfinity has a million apps. Why can’t there just be ONE app to consolidate my account, xfi, remote, home, hotspot, like this is annoying. The only separate app I can understand is the Stream app.
do better Xfinity. Customers don’t pay an arm and a leg just to be neglected.
When changing the tv you want to control, a whole screen pops up just so the device names can be tiny in the corner. this app is so crudely designed.
I don’t know who designed this or who is in charge of the maintenance, but I suggest they find another job because this is a poor attempt at good user interface. It hasn’t changed in YEARS.
The ONLY positive thing about this app is that in the event there’s an issue w the remote, I can control the TV. Wish there was power/volume controls though.
Also not sure why xfinity has a million apps. Why can’t there just be ONE app to consolidate my account, xfi, remote, home, hotspot, like this is annoying. The only separate app I can understand is the Stream app.
do better Xfinity. Customers don’t pay an arm and a leg just to be neglected.
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Saved by an angel
My remote disappeared & the service rep who answered my call saved the day! . He patiently walked me through the steps to download the tv remote app . Yes, it is not perfect but having my original remote that came with the tv saved tv the day. The app does not have an on/off switch but the remote that came with the tv did. The tech , Angel, shifted my ang into a smile by the time we were finished! Wish I had requested a new remote . In the grand scheme of things it all happened as it could.
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Changes needed for this to be really good.
I love this app for iPhone & iPad. It's voiceover and Zoom friendly for those who are blind and visually impaired. However I have large print enabled on both of my devices and the app wont cater to that. So while large print enabled on my devices it'll show is very small print for the app. That definitely needs to be changed.
Also, several of my friends in the Linus community have noticed that the remote feature and this app does not include buttons for power on/off and volume/mute as well as channel up/down. It has every other button available. This too needs to be changed. There also needs to be a way to toggle accessibility settings on and off through the app like an actual remote.
Other than that it's a really great app.
Also, several of my friends in the Linus community have noticed that the remote feature and this app does not include buttons for power on/off and volume/mute as well as channel up/down. It has every other button available. This too needs to be changed. There also needs to be a way to toggle accessibility settings on and off through the app like an actual remote.
Other than that it's a really great app.
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It works now
***If you update your TVs or cable boxes, you may need to delete and reinstall the app!*** My previous review of one star has now been upgraded to four stars, almost 5. This is because they fixed almost all issues. The remote works fine on both of my Samsung smart TVs. The only issue so far, is that it is not possible to delete previous or old TVs. I switched out my TVs and updated the cable boxes and now the “Edit Devices” section in Settings shows both new and old TVs with no option to remove or delete. The app still works but can be confusing if TV names are the same. iPhone 12 Pro Max iOS 14.6
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Cannot click to day and time
Since last update, cannot change day and time to look at. Have to scroll screen to get to a future date? Previously could go to date and time in upper left hand corner.
Find it glaring, with the enormous amount of complaints, there are no comments from “ app support” ? Either they have no intention on fixing the problems, and or do not care!
Newest update appears to have resolved prior day and time issue. Changing to 5 stars for now.
Find it glaring, with the enormous amount of complaints, there are no comments from “ app support” ? Either they have no intention on fixing the problems, and or do not care!
Newest update appears to have resolved prior day and time issue. Changing to 5 stars for now.
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Bug or feature?
This is a really useful app for when I can’t find my remote or want to browse the guide without blocking the screen. BUT, just recently, whenever I open it, it has started launching in the Voice Command screen. I don’t use voice command very much, and I definitely don’t want the app launching there. It’s also not very easy to figure out how to get out of it (you have to tap the microphone button, which doesn’t make sense). I hope this is just a bug, or a version upgrade that they will fix in the future, because it has taken my enjoyment of the app from 5-star to 2-3 star.
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Works For Me
I read a lot of reviews that say their app just stopped working. I don’t have this problem. Mine works perfectly. Maybe it’s the box itself and not the app. Xfinity is constantly upgrading their boxes and routers. They don’t inform the customers though. They will let you go years with the same box and router. You can call and request a new box and router or go to service center and pick them up. Luckily I have a service center near me. I take mine in for an upgrade every year, no charge. This has solved a lot of problems with performance. You’re paying good money for Xfinity, make sure you have the latest equipment.
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Guide Data Missing”
“Guide Data Missing” is my biggest problem. This app seems to quit working every now and then. I can’t remember how I got it to work, maybe delete and reinstall. It works pretty good most of the time, then just stops working on my iOS device. I have been trying for about 3 months to get it to work. Finally reinstalled it tonight and got it to work. Tried it again and get “Guide data missing”. I have to give up on this piece of junk. I over rated it at 1 star, but that is as low as the scale goes. I wish the developer would fix it. This app used to at least function. It has not been updated in months which means xfinity doesn’t care. They give us something, brag about it, then forget about it.
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Lags....a lot!
My remote broke while in the midst of stay-at-home orders in March. The stores are closed and I can’t get a replacement remote. For the past two months I’d had to rely on this app to work with my streaming box.
It works, but suffers from huge lags. You press a button and then wait for about 3 seconds for it to reflect on TV. Its not such a big issue when doing a voice search, but this delay in changing volume, switching channels or typing something in Netflix search (xfinity doesn’t support voice search in Netflix) is extremely frustrating. I wish they fixed this soon (or opened their stores soon)!
Also- it has no power button or volume button! I need to use another app on my old galaxy S5 with an IR blaster to double up as TV remote now 🤯
It works, but suffers from huge lags. You press a button and then wait for about 3 seconds for it to reflect on TV. Its not such a big issue when doing a voice search, but this delay in changing volume, switching channels or typing something in Netflix search (xfinity doesn’t support voice search in Netflix) is extremely frustrating. I wish they fixed this soon (or opened their stores soon)!
Also- it has no power button or volume button! I need to use another app on my old galaxy S5 with an IR blaster to double up as TV remote now 🤯
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Works perfectly IF YOU UNDERSTAND how it works
All of the reviewers here are leaving 1 star because they don’t understand the app and how it works. For starters, this is only available if you use an X1 box as explained on the description and support doc. Secondly, you can’t use it until you set up your box first. It does not replace the remote that comes with your X1 box. Third: you just realize that the technology used to adjust your TV volume is infrared beams. This isn’t possible with a smartphone because your smartphone doesn’t have an IR beam like a physical remote does. You’re able to control the cable box playback, navigation etc because the app communicates with your box over WiFi (or really app-to-cloud-to-cablebox, for the tech savvy reading) to control it. this isn’t possible with your tv or soundbar etc. Hopefully this helps people and saves you from wasting time on the phone with tech support who also doesn’t understand the app or how it works. I have no affiliation for Comcast but the app works perfectly for me and it’s sad to see such dumb reviews from people who complain it doesn’t work and can’t even read the description.
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So good for navigating guide/on demand
The remote function (channel change, voice, buttons, etc) is fine. Nothing special. But the star of this app is using it to navigate the guide and on demand listing. Sooo much more pleasant than navigating the X1 interface itself. One star off because the filters are lacking (ie no way to filter by audience or critic score), there's no grouping of shows by season, and a few other minor critiques. If some focus could be pumped into tightening up the on demand/guide functionality of this app, this app could be the holy grail of streaming tv navigation.
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App broke the same day I got an email stating their commitment to keeping things running smoothly
No longer able to view anything at all on the On Demand tab. I’ve tried closing the app fully down, restarting the phone, and deleting and reinstalling, but nothing will make it work again.
“Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks.
I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago.
“Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks.
I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago.
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Response from developer
Hi there - there were some changes made to our editorial content that resulted in an empty On Demand menu for a short period of time. Those changes have been reverted and you should be able to get into that tab after force quitting and relaunching the app. Thanks for the feedback and being a user of our applications!
App works great!
This app works really great as a TV guide and an internet-powered TV remote. There are complaints that this app can’t change the TV volume; Iphones don’t have Infrared LEDs necessary to control the TV screen’s volume, so the app can’t do that for hardware reasons.
What’s really cool is that the app controls the TV directly through the cable. You can control the home TV from your kitchen, your workplace, your car, your local Amusment park, and practically anywhere with internet access. Great way to prank family and friends; you can change the channel on them or hit the “last” button on your Iphone remote and leave them wondering how your TV is changing channels by itself!
What’s really cool is that the app controls the TV directly through the cable. You can control the home TV from your kitchen, your workplace, your car, your local Amusment park, and practically anywhere with internet access. Great way to prank family and friends; you can change the channel on them or hit the “last” button on your Iphone remote and leave them wondering how your TV is changing channels by itself!
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ADD A VOLUME BUTTON, POWER ON/OFF AND JUST REDUCE SCREENS
Most features of the remote are there. However, having 3 different sections is really not needed. Why not just have all the same features of whatever ur current remote being issued out be the same of the UI when customers open it up. There are many other "universal remotes" out there including brands like samsung where they have an app for most versions of their different remotes. Not sure why that would be so difficult to do to make it easier to do. If you want the voice control part to be a separate tab i can kinda understand that, but for the rest it does not make any sense. Or even give the choice to the customer by allowing us to pick which remote resembles their current one and implement those features to an extent based on those choices. One of the BIGGEST ANNOYANCES to me is having no power button at all, but mostly NO VOLUME BUTTON AT ALL, which is very important to all customers to be able to control not only the guide or use on demand, but being able to turn the volume up or down as needed. I mean u have many customers, millions of dollars, dedicated design teams and app teams and NO ONE has thought about adding a volume button. The idea of using the app for a remote is usually when u lost ur remote or when the batteries die and u have done. please just add an on/off button and volume button at the least.
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Remote screwed up my TV
My Remote does not work 90% of the time. It takes forever to register the channel, then the screen freezes for several minutes at a time making me miss the beginning of my shows and games! So frustrating. I get error messages telling me that they are having errors or their (Xfinity’s) end and to try again later or to navigate away from the channel and try to come back to it. This has been happening several times nearly every day over the past week. Even the voice selection function using my physical remote does not work. I get locked on an in between screen or the guide page and cannot access the show I want. It’s terrible! I’m gettyready to dump Xfinity!
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