Never works
I get kicked out of the app all the time. Still get the notifications coming through, but when I click on them to open it, I’ve been logged out. I keep having to go into my child’s daycare, have them reset me, delete the app all together and go again from the start. This happens almost weekly. The daycare staff have said to me that this happens to many parents and that they hate the app also. Ridiculous
Show more
Notification delay?
App is slow to send out notifications.
Both mine and my partner are using different phones (iPhone and Samsung) it now takes up to 50mins after educators have entered an event for the app to push through the notification. I find myself having to constantly open the app, go back back back to the main screen, then slide to refresh, just to see the most updated event.
Both mine and my partner are using different phones (iPhone and Samsung) it now takes up to 50mins after educators have entered an event for the app to push through the notification. I find myself having to constantly open the app, go back back back to the main screen, then slide to refresh, just to see the most updated event.
Show more
Release 2.13.0 broke photos function
Last week’s app update has broken the ability to view photos. Every time I try to view photos in a post gallery, I just get a black screen of death, the app and my phone freezes. I have to lock and unlock my phone, then close the app to get out of the black screen of death. Not a phone comparability issue as my iphone is less than a year old with the latest updates.
Show more
Photos won’t show
I am unable to see the photos when they’re posted by the centre
Photos just show black screen.
Was working pretty well. Always been pretty slow loading app. Recently something changed and I can no longer view the photos posted by my centre. Just shows black screen. If I download the photo I can view it in the photos app. Problem is only with viewing in the Xplor app.
Not letting me view photos
Since the last update the app is not letting me view photos. It only give me a black screen. Not happy with it as being a parent we love to see photos of our kids in kindy. Hope this issue gets sorted soon.
Can’t view images
The educators go to a lot of effort to take and share photos - time wasted when parents can’t actually see them.
2.13.0 unable see large photos
After update the newest version, can’t see photos in full screen, only show black blank.
Can't view the pictures after update!!
Can't view the pictures after update!!
Very disappointed in this app
I hardly complain about apps but I can’t access my profile it refuses to let me in while changing my password.
I have sent emails, used the support form all to no avail. Being in Western Australia the time difference makes it hard to call the office for support. I just want the app to work. I’ve been using my husbands access but even then there are so many glitches
I have sent emails, used the support form all to no avail. Being in Western Australia the time difference makes it hard to call the office for support. I just want the app to work. I’ve been using my husbands access but even then there are so many glitches
Show more
This app is abandoned
If you’re looking to get a service from this company I would avoid.
The app is clearly abandoned and not maintained. We’re multiple parents who have sent feedback to get the app owner to fix the light box photo viewer to work. We can’t see our kids photos individually and have to download all of them.
It’s been going on for over 6 months.
We’re now pushing the daycare to sign up with another provider.
The app is clearly abandoned and not maintained. We’re multiple parents who have sent feedback to get the app owner to fix the light box photo viewer to work. We can’t see our kids photos individually and have to download all of them.
It’s been going on for over 6 months.
We’re now pushing the daycare to sign up with another provider.
Show more
Unable to view Photos
I’m using the latest model of iphone and could never open the photos on the app. I always have to download all photos and delete the ones I don’t need. This has been going for months. Can you please fix this? All parents are not happy and might advise the childcare to change the provider if there are no improvements.
Show more
Multiple Centers
Like a lot of other people, this app doesn’t work when trying to use two different centers for two different kids on the same account.
Basically useless unless you only have one child.
Basically useless unless you only have one child.
App is horrible
Terrible design, I’d recommend they hire professionals to rebuild it from scratch
Clunky
Tells me I have notifications from admin posts but when I go into the app It says I don’t have any notifications.
Bookings don’t show in the app either.
I’m annoyed that the service has switched to using this because the other system had no issues.
Bookings don’t show in the app either.
I’m annoyed that the service has switched to using this because the other system had no issues.
Garbage
This app fails way too often.
Please fix this
Please fix this
Tech Issue
Tried to sign in but can only see black screen in that place where qr code should be scanned. Pls help me fix that
Great app
I love this app to see my child’s activity at daycare however I can’t see all the photos the educators upload I can’t click on them any more which is really frustrating
Multiple locations
Terrible for a family with multiple locations - impossible for two parents to be linked at each school. Very frustrating.
Can’t see uploaded images in app
Unable to open the images uploaded from our child’s daycare. I’ve checked with multiple parents and all are having the same issue with this app. It’s been weeks and we’ve reported via the app help feature multiple times.
