Terrible
Update: 6/2025- there’s no way to cancel this service. I’ve emailed, called, everything. They’ve been charging me for a watch we haven’t used in almost a year and I can’t get the charges to stop. Do yourself a favor and never sign up in the first place. Unless you want to be robbed and scammed forever.
Original- The set up was so difficult. I talked to customer service three times just to get it connected. The location services are terrible. The QR code hasn’t loaded since the first day. The in-app customer service doesn’t load. The APN changed from my provider (AT&T) to TMobile (which I don’t have) and now the watch doesn’t charge AND it’s stuck in School Mode. I’m so disappointed in this watch. I thought it would be a better idea than getting an Apple Watch, but it’s been a complete waste of money. It actually makes me angry that I trusted this device to help me keep my child safely connected. It’s despicable how bad this watch is. The only caveat is that, when it DOES work, it supports an acceptable level of phone calls. And we’ve only had this watch for six months. Total waste of money.
Original- The set up was so difficult. I talked to customer service three times just to get it connected. The location services are terrible. The QR code hasn’t loaded since the first day. The in-app customer service doesn’t load. The APN changed from my provider (AT&T) to TMobile (which I don’t have) and now the watch doesn’t charge AND it’s stuck in School Mode. I’m so disappointed in this watch. I thought it would be a better idea than getting an Apple Watch, but it’s been a complete waste of money. It actually makes me angry that I trusted this device to help me keep my child safely connected. It’s despicable how bad this watch is. The only caveat is that, when it DOES work, it supports an acceptable level of phone calls. And we’ve only had this watch for six months. Total waste of money.
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Scam
Cancelled membership a couple times still charging monthly for the last couple years. Not to mention the watch never worked.
Feels archaic
There are no real features in this app. I constantly am getting updates (that I need to open the app to see) that say “watch battery low” or “watch is switched on” etc. there is no way to turn this off. The location feature is a joke- it hardly ever is accurate. The app feels very clunky overall, if I had known this was what was required for the Xplora watches I would have never gotten them.
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Great but one major flaw
The watch is usually great for keeping tabs and communication but, when the battery dies, it doesn’t even show last known location. That would be really helpful
Xplora
It always stays Apple watches are way better
Accuracy of gps
The gps is not accurate for where my child is. The only reason we bought this was for the security of knowing her location. If an air tag can pin point exact locations you can too. 150m is a huge distance in a built up area
I love this app
I have my watch on which is really not bad 😉
Battery poor. App slow. Disappointing.
When it works it’s great. However there is always a delay with location. Messages don’t push through meaning you worry unnecessarily. Cannot find how to tell the app not to text me to say I’ve called my daughter which is frustrating when I can’t locate her and it keeps texting me to say I’ve called her. Disappointing.
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Good but locks you out of settings if not connected to internet
Like it so far, but if you need to change your connection settings (e.g. data roaming) you need to be connected to the internet, but you can’t access these if you are not already connected, so the watch becomes unusable.
Used to work great
Simply put the app no longer functions.
The app crashes every time I try to open the messages tab for each and every one of my children. This means I can no longer contact or use the map to see where my child is.
Prior to this, when the map did function it was not able to show the correct location of my child, which was a huge shock when my child was at school but the map on the app showed that my child was some distance away in a random residential building.
I have spent multiple hundreds of GBP on these watches, now I wish I’d bought them smartphones and locked them down, at least the location data would be accurate and I’d actually be able to contact them.
The app crashes every time I try to open the messages tab for each and every one of my children. This means I can no longer contact or use the map to see where my child is.
Prior to this, when the map did function it was not able to show the correct location of my child, which was a huge shock when my child was at school but the map on the app showed that my child was some distance away in a random residential building.
I have spent multiple hundreds of GBP on these watches, now I wish I’d bought them smartphones and locked them down, at least the location data would be accurate and I’d actually be able to contact them.
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XPLORA
This App Is Very Useful
Glitchy is an understatement
The watch is fairly stable however the system monitoring it is not good at all. After updating the app to version 1.8.6 all of my information seems to have disappeared as if I do not have an account. Come on guys!
Never works
I just end up paying monthly charges but this watch never worked for me. Whenever I try to call, it goes to VM. Raised tons of service requests but they simply do nothing to fix the issue.
App glitchy
Constantly having to restart watch as app is saying no location info for last 72 hours and battery is 0% when it’s fully charged and accepting calls/msgs ok
Not consistent
I do not consistently get messages about when my kid is leaving and arriving a safe area. Also, there seems to be an uptick of calls from random numbers.
Continually signed out
I am constantly missing notifications because the app signs me out about every other day
Absolutely pish
We bought my son an explora watch a few years ago, he managed to smash the screen rendering most of the functions unusable, however we could still phone and track him - so we trooped on for a couple of years to get out moneys worth.
My wife decided now our son is a little older we should upgrade to the Xplora x6Play.
Trying to log into the account I’m notified my log in details are incorrect. So I try and recover them with the ‘forgotten password’ link where I’m notified the email address is unrecognised.
So I try and create a new account, but I’m notified the email address is already in use, and to go back to the log in page. Rinse and repeat.
Watch is going back tomorrow. I’ll just by an Apple Watch instead. More expensive but at least they work.
My wife decided now our son is a little older we should upgrade to the Xplora x6Play.
Trying to log into the account I’m notified my log in details are incorrect. So I try and recover them with the ‘forgotten password’ link where I’m notified the email address is unrecognised.
So I try and create a new account, but I’m notified the email address is already in use, and to go back to the log in page. Rinse and repeat.
Watch is going back tomorrow. I’ll just by an Apple Watch instead. More expensive but at least they work.
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Blah.
Seems to always be some sort of issue. I like the idea of this watch but nothing ever wants to really go right. School mode won’t shut her watch down completely to just the time like advertised. It won’t allow us to call or text her but she can still play around on the watch. Don’t like that.
Trying to text her from my app now but the messages keep coming through blank. Have been for about a week. So frustrating. I’m not really sure why I keep paying for this service plan. She’s worn it less times than not bc there always seems to be an issue.
Trying to text her from my app now but the messages keep coming through blank. Have been for about a week. So frustrating. I’m not really sure why I keep paying for this service plan. She’s worn it less times than not bc there always seems to be an issue.
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Response from developer
Hi, Thank you very much for your feedback on our Xplora app! Please feel free to contact us via support.xplora.com if there is anything we can do to help you. Have a great day!
Need more watches
Like the watch for my child-but need more watches. Would like child to be able to take video. Nearly 90% of Xplora options not available in USA and app for parent makes me re-login regularly. App can be Difficult to use at times. Not much tech support. Watch is durable but should have trade in value for customers especially long term use customers. Was extremely helpful when there was an intruder at Childs school and emergency situation. GPS is accurate and helpful. Really like this app and system. Have had watch for child for nearly 3 years.
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Response from developer
Hi, Thank you very much for your feedback on our Xplora app! Please feel free to contact us via support.xplora.com if there is anything we can do to help you. Have a great day!
Steps counter
The step counter doesn't match up on the actual app with what's on the watch. Also another profile has steps on it but there is only one watch connected. Please fix this especially since my son wants to accumulate steps and for them to be accurate.
