a buggy mess
The Xplora XGO2 has been nothing but a buggy, stressful headache. If you are thinking about using this watch to track a child over home Wi-Fi without paying for a monthly SIM card subscription, DO NOT BOTHER. Even when it is on the Wi-Fi, it still gets stuck all the bloody time.The software on this device is incredibly cheap and full of glitches. For days on end, the parental Guardian app on the iPhone has been permanently frozen showing the watch at "0% battery" and stuck on a yellow "Refreshing..." loop, even though the physical watch screen says it’s sitting perfectly fine at 93%. Because the watch aggressively forces its Wi-Fi chip into a deep sleep to save its own battery, the app completely loses connection to the device and defaults to lying to you about the battery life.Worse than the battery glitch is the tracking. Because the watch doesn't have a SIM card to ping GPS satellites constantly, the map is permanently frozen in time showing that the watch is miles away at the last place it managed a brief handshake with a network connection days ago. It cannot track location on the move or on a bus because the software is too rigid to handle changing signals.Trying to troubleshoot the watch yourself is an exercise in pure patience testing. The locked-down Android software means you can't even change basic screen timeout settings to keep the antenna awake. If you try to fix the connection by manually re-entering the home Wi-Fi password, you have to fight an impossibly tiny on-screen keyboard where the "X" logo acts as a back button, meaning your finger constantly slips and wipes out the entire password over and over again.But the absolute worst part of this entire experience is the company itself. A private customer service ticket regarding an ongoing account issue has been completely ignored for over 8 days now. When you try to use their "Live Web Chat" for immediate help, you are blocked by a useless AI bot named "Felix" who explicitly text-messages you saying: "Chat with a human agent is not available on this channel." They hide their telephone number from their main contact page to avoid taking complaints, forcing you back into an email queue that they never reply to.The messaging feature works over Wi-Fi, but half the advertised safety features of this watch are completely broken unless you pay them even more money for a SIM data package. A multi-million-pound company should have servers and customer support better than this. Save your money, avoid the family stress, and look at a different brand entirely.
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GPS not working
Pretty bad quality
The connection is awful
The times when I need to get a hold of my child the most, her connection is wonky.
Sid
Very good
Terrible
Can’t ever ring my son. Such a bad device.
Neue App macht die Uhr für uns nahezu unbrauchbar
Leider ist die neue Xplora-App im Vergleich zur alten Version ein deutlicher Rückschritt. In der bisherigen App konnte ich die Bewegung meines Kindes nahezu in Echtzeit auf der Karte verfolgen. Mit der neuen App wird der Standort hingegen nur noch alle paar Minuten aktualisiert. Dadurch geht der eigentliche Sinn des GPS-Trackings verloren.
Ein Beispiel: Wenn mein Kind zu einem Spielplatz geht, der nur etwa 10 Minuten entfernt ist, kann ich den Weg nicht mehr live mitverfolgen. Stattdessen sehe ich nur alle fünf Minuten einen neuen Standort. Gerade in solchen Situationen wäre eine kontinuierliche Aktualisierung wichtig, um den Weg nachvollziehen und sicherstellen zu können, dass alles in Ordnung ist.
Durch diese Verschlechterung hat die Uhr für uns ihren größten Mehrwert verloren. Wir haben sie vor allem wegen der zuverlässigen GPS-Ortung gekauft. Wenn der Standort nur noch in größeren Abständen aktualisiert wird, ist die Uhr für unseren Anwendungsfall leider kaum noch sinnvoll. Ich hoffe sehr, dass Xplora diese Funktion wieder verbessert und eine Echtzeit-Ortung wie in der alten App zurückbringt.
Ein Beispiel: Wenn mein Kind zu einem Spielplatz geht, der nur etwa 10 Minuten entfernt ist, kann ich den Weg nicht mehr live mitverfolgen. Stattdessen sehe ich nur alle fünf Minuten einen neuen Standort. Gerade in solchen Situationen wäre eine kontinuierliche Aktualisierung wichtig, um den Weg nachvollziehen und sicherstellen zu können, dass alles in Ordnung ist.
Durch diese Verschlechterung hat die Uhr für uns ihren größten Mehrwert verloren. Wir haben sie vor allem wegen der zuverlässigen GPS-Ortung gekauft. Wenn der Standort nur noch in größeren Abständen aktualisiert wird, ist die Uhr für unseren Anwendungsfall leider kaum noch sinnvoll. Ich hoffe sehr, dass Xplora diese Funktion wieder verbessert und eine Echtzeit-Ortung wie in der alten App zurückbringt.
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GPS never works
We can never get the GPS to update and that was the main reason we bought it.
Just need to work faster
app is too slow at responding and refreshing . not good at all when your trying to track your kids in any way at all .
apart from that the calling are clean and fast and plenty of coverage
apart from that the calling are clean and fast and plenty of coverage
Still pretty terrible
Still abysmal. Location will not update even after three hours. Not notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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LeBron James
LeBron James was born on December 30 1984 in Akron Ohio. Growing up he didn’t know his father due to the fact that he left LeBron and his mother early in his life. He lives with us mother and grandmother in a house together. Once the grandmother died LeBron and his mother had to no place to live. So they bounced around different houses. He then went to live with his basketball coach to live a stable life and train at basketball. Pt 2 comes later
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Very good
I like it. It is good.
No service
Can never get calls to go through
Software is poor
The app asks me to review it every single time I log on. So I’m now giving it one star….
Akku Stand
Der Akku geht leider immer zu schnell leer, und entleert sich, wenn er über Nacht angeschlossen worden ist, sobald er die volle Ladung hat. Sobald man früh morgens drauf guckt, ist der Akku wieder bei der Hälfte… so das man wieder laden muss. Schade
It’s just ok
The battery doesn’t last long enough, the watch worn during school can overheat and cause a mark on my daughters hand. This is therefore unacceptable. Frequently location is incorrect, which is concerning. Delete messages remain on the watch which confusing. Daughter cannot message back freely which doesn’t make sense. Overall ok but too many issues need addressing.
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Still pretty terrible
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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Terrible signal
I will be looking for another watch phone
Stop
Excessive app review requests- every time I open the app it asks for a rating. No matter if I have already provided the rating.
I wanted so much more from these
All I wanted was a Watch that would accurately track my kids as they moved independently through Barcelona, and be able to check in with me. Neither function works well in this app. The tracking is buggy and works half the time. Sometimes it shows them in the right place, sometimes miles away. And the texting and calling works fine, but all I want is to get a red bubble notification on the app when I have a text from my kids. For a long time I could get NO red bubbles (and yes, all my notification settings were right on my iPhone), and now all of a sudden I get so many random red bubbles from the app the actual texts get lost. Why can’t I control what notifications I get?!?! What is the point of my kids texting me when they need me if I don’t even know about it? Why can’t I get texts in the messages app where I get reliable notifications when I need them? Please use your programmer’s time to fix the bugs in the basic functionality of the app, not to gamify a device that we sought out purposely so that my kids would be off of screens!!!
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Poor map location
Map is very poor, very hard to track my daughter when out playing, old app was better
