Working, but has been patchy
Reception on identical network to my mobile is patchy.
No notification controls
Woke up to 8 notifications that my kid’s watch is in a low signal area. No way to control these notifications. App UX is just really poor anyway - someone’s not thought about the information architecture. It’s already hard to find stuff.
Terrible
It doesn’t allow me to add my phone number.
Take long for update
3
Terrible app
Cannot text anyone who doesn’t have the app? And can only read texts within the app? Horrible concept.
Xplora One phone just not a good phone
Unfortunately continuous technical issues with the phone making it unusable and a lack of customer service response leading to a very poor customer experience.
Annoying
This app asks me to review it every time I open it. I am only writing this review to see if it will finally stop. The app also rarely works properly with my son’s phone. Regularly sending emergency alerts when there isn’t one. This means if there is an emergency we would probably ignore it like the boy who cried wolf. Not good.
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Response from developer
Hello, mario fan no 1536372. We're sorry to hear that the frequent prompts for reviews are bothersome and that the emergency alerts are being triggered unnecessarily. This is an important issue for us. Please contact our support team at https://shop.myxplora.com/pages/support-form/ with more details so we can look into this in detail for you. Thank you for your understanding!
Stay away
Very bad device. Worked poorly for a few weeks then stopped working at all.
Location updates are not great
Location updates are not great
Additional review to make people aware
AVOID
Disappointed
Connectivity with the phone is poor. It updates hours later. Tracking is poor as a result and get alerts in the middle of the night about calls made hours earlier.
Good quality
Is very good!!
Terrible
I love the idea of the watch and the freedom it provides my son, but I warn anyone from buying one, Xplora is a terrible company to deal with, should you have any issue you will be ignored for weeks, if you are replied to at all. In addition you need to watch your account as money will be taken for subscriptions you have not signed up to and then customer service will fob you off. This is a great device but a terrible company to deal with should you have to. Such a shame.
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Not that great!
Xplora app is really quite slow, when sending messages there is a delay when my child receives them. The map app doesn’t update or show accurately where my child is. I’m always refreshing and reinstalling my app. Occasionally, when it works it’s great but the delay etc is more frequent than not! When I call my child it sends that my child has terminated the call and vice versa when we haven’t. It is very frustrating! Plus there is a monthly subscription on top of buying the initial watch. I’m not sure I would buy again.
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Response from developer
Standidily, we’re sorry to hear about the challenges you’ve faced with the app's speed and accuracy, especially regarding messaging and location updates. The issues with call connectivity and the need for frequent refreshing can certainly be frustrating. Please reach out to our support team at https://xplora.co.uk/pages/support-form with more details so we can look into this in detail for you. Thank you for sharing your experience!
a buggy mess
The Xplora XGO2 has been nothing but a buggy, stressful headache. If you are thinking about using this watch to track a child over home Wi-Fi without paying for a monthly SIM card subscription, DO NOT BOTHER. Even when it is on the Wi-Fi, it still gets stuck all the bloody time.The software on this device is incredibly cheap and full of glitches. For days on end, the parental Guardian app on the iPhone has been permanently frozen showing the watch at "0% battery" and stuck on a yellow "Refreshing..." loop, even though the physical watch screen says it’s sitting perfectly fine at 93%. Because the watch aggressively forces its Wi-Fi chip into a deep sleep to save its own battery, the app completely loses connection to the device and defaults to lying to you about the battery life.Worse than the battery glitch is the tracking. Because the watch doesn't have a SIM card to ping GPS satellites constantly, the map is permanently frozen in time showing that the watch is miles away at the last place it managed a brief handshake with a network connection days ago. It cannot track location on the move or on a bus because the software is too rigid to handle changing signals.Trying to troubleshoot the watch yourself is an exercise in pure patience testing. The locked-down Android software means you can't even change basic screen timeout settings to keep the antenna awake. If you try to fix the connection by manually re-entering the home Wi-Fi password, you have to fight an impossibly tiny on-screen keyboard where the "X" logo acts as a back button, meaning your finger constantly slips and wipes out the entire password over and over again.But the absolute worst part of this entire experience is the company itself. A private customer service ticket regarding an ongoing account issue has been completely ignored for over 8 days now. When you try to use their "Live Web Chat" for immediate help, you are blocked by a useless AI bot named "Felix" who explicitly text-messages you saying: "Chat with a human agent is not available on this channel." They hide their telephone number from their main contact page to avoid taking complaints, forcing you back into an email queue that they never reply to.The messaging feature works over Wi-Fi, but half the advertised safety features of this watch are completely broken unless you pay them even more money for a SIM data package. A multi-million-pound company should have servers and customer support better than this. Save your money, avoid the family stress, and look at a different brand entirely.
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GPS not working
Pretty bad quality
The connection is awful
The times when I need to get a hold of my child the most, her connection is wonky.
Sid
Very good
Akku
Akku geht schnell leer.
Terrible
Can’t ever ring my son. Such a bad device.
