Highly recommend
My 7 year old son walks to school and this watch has given me peace of mind! He loves calling and messaging me as well and the pedometer is a great bonus!
Still unbelievably terrible
Still terrible. Setting an alarm takes about five minutes and changing an existing alarm takes about seven minutes. This app is too complicated for 2026. They need to get rid of it and start from scratch. One of the worst user experiences I can think of.
Despite all the negative reviews, this app still is one of the worst I have ever used.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
Despite all the negative reviews, this app still is one of the worst I have ever used.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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Omg
it constantly asks for a password upon login
No se actualiza en tiempo real
No se actualiza , deben resolver eso urgente
Unreliable
We have had this service for 2-3 years and do not recommend it. Tracking is spotty, the watches lack quality (two in this time period), and the watch and app have to be constantly restarted. This is not a good option for your kids.
Super
Vor paar Tagen hat die Uhr endlich ein System Update bekommen. Seitdem läuft der Akku wieder stabil! D.h. er verliert nicht innerhalb kürzester Zeit gefühlt 80 %. für manche, die sich danach wundern, falls sie nichts von ihrem Kind hören über die Uhr aber das Kind euch hören kann, macht einen Neustart der Uhr. Das hat bei mir das Problem behoben.
Was natürlich noch schön wäre, wenn die GPS Position genauer wäre. Das liegt aber daran, dass da nicht der Hochleistung Trecker drin steckt, das wiederum zur Folge hätte, dass ich die Uhr schneller entladen würde.
Was natürlich noch schön wäre, wenn die GPS Position genauer wäre. Das liegt aber daran, dass da nicht der Hochleistung Trecker drin steckt, das wiederum zur Folge hätte, dass ich die Uhr schneller entladen würde.
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Die App zeigt ständig einen Fehler an, wenn sie meinen Standort abrufen möchte.
Die App zeigt ständig einen Fehler an, wenn sie meinen Standort abrufen möchte.
Don’t bother
Doesn’t work. App is poor and customer support is non existent. The child can get around message restrictions if they’re savvy. Location is inaccurate
Sucky service
Watch doesn’t work and customer service won’t reply. Will return it asap
Getting started
Not the easiest thing to set up ! Still not set up properly after 60 minutes
Too unreliable
The watch in principle works well. But several times now, despite charging the watch overnight, it is not able to update my child’s location on the app, adding my wife to the app as a parent/guardian is not really working, and restrictions on contacting my child after school remained in place despite turning off any school schedule time restrictions on the app. Too many times no my child has to come home or wait without being able to contact us and not because the battery had died.
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Still unbelievably terrible
Despite all the negative reviews, this app still is one of the worst I have ever used.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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Awesome for first mobile
Really good
The notifications
They don’t make sense and you can’t clear them. Their app kinda sucks in general. Also I have rated it one star already and they keep asking me to rate it. Stop asking your app is trash.
Working, but has been patchy
Reception on identical network to my mobile is patchy.
No notification controls
Woke up to 8 notifications that my kid’s watch is in a low signal area. No way to control these notifications. App UX is just really poor anyway - someone’s not thought about the information architecture. It’s already hard to find stuff.
Terrible
It doesn’t allow me to add my phone number.
Take long for update
3
Terrible app
Cannot text anyone who doesn’t have the app? And can only read texts within the app? Horrible concept.
Xplora One phone just not a good phone
Unfortunately continuous technical issues with the phone making it unusable and a lack of customer service response leading to a very poor customer experience.
