Terrible app
Cannot text anyone who doesn’t have the app? And can only read texts within the app? Horrible concept.
Xplora One phone just not a good phone
Unfortunately continuous technical issues with the phone making it unusable and a lack of customer service response leading to a very poor customer experience.
Annoying
This app asks me to review it every time I open it. I am only writing this review to see if it will finally stop. The app also rarely works properly with my son’s phone. Regularly sending emergency alerts when there isn’t one. This means if there is an emergency we would probably ignore it like the boy who cried wolf. Not good.
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Stay away
Very bad device. Worked poorly for a few weeks then stopped working at all.
Location updates are not great
Location updates are not great
Additional review to make people aware
AVOID
Disappointed
Connectivity with the phone is poor. It updates hours later. Tracking is poor as a result and get alerts in the middle of the night about calls made hours earlier.
Good quality
Is very good!!
Terrible
I love the idea of the watch and the freedom it provides my son, but I warn anyone from buying one, Xplora is a terrible company to deal with, should you have any issue you will be ignored for weeks, if you are replied to at all. In addition you need to watch your account as money will be taken for subscriptions you have not signed up to and then customer service will fob you off. This is a great device but a terrible company to deal with should you have to. Such a shame.
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Not that great!
Xplora app is really quite slow, when sending messages there is a delay when my child receives them. The map app doesn’t update or show accurately where my child is. I’m always refreshing and reinstalling my app. Occasionally, when it works it’s great but the delay etc is more frequent than not! When I call my child it sends that my child has terminated the call and vice versa when we haven’t. It is very frustrating! Plus there is a monthly subscription on top of buying the initial watch. I’m not sure I would buy again.
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a buggy mess
The Xplora XGO2 has been nothing but a buggy, stressful headache. If you are thinking about using this watch to track a child over home Wi-Fi without paying for a monthly SIM card subscription, DO NOT BOTHER. Even when it is on the Wi-Fi, it still gets stuck all the bloody time.The software on this device is incredibly cheap and full of glitches. For days on end, the parental Guardian app on the iPhone has been permanently frozen showing the watch at "0% battery" and stuck on a yellow "Refreshing..." loop, even though the physical watch screen says it’s sitting perfectly fine at 93%. Because the watch aggressively forces its Wi-Fi chip into a deep sleep to save its own battery, the app completely loses connection to the device and defaults to lying to you about the battery life.Worse than the battery glitch is the tracking. Because the watch doesn't have a SIM card to ping GPS satellites constantly, the map is permanently frozen in time showing that the watch is miles away at the last place it managed a brief handshake with a network connection days ago. It cannot track location on the move or on a bus because the software is too rigid to handle changing signals.Trying to troubleshoot the watch yourself is an exercise in pure patience testing. The locked-down Android software means you can't even change basic screen timeout settings to keep the antenna awake. If you try to fix the connection by manually re-entering the home Wi-Fi password, you have to fight an impossibly tiny on-screen keyboard where the "X" logo acts as a back button, meaning your finger constantly slips and wipes out the entire password over and over again.But the absolute worst part of this entire experience is the company itself. A private customer service ticket regarding an ongoing account issue has been completely ignored for over 8 days now. When you try to use their "Live Web Chat" for immediate help, you are blocked by a useless AI bot named "Felix" who explicitly text-messages you saying: "Chat with a human agent is not available on this channel." They hide their telephone number from their main contact page to avoid taking complaints, forcing you back into an email queue that they never reply to.The messaging feature works over Wi-Fi, but half the advertised safety features of this watch are completely broken unless you pay them even more money for a SIM data package. A multi-million-pound company should have servers and customer support better than this. Save your money, avoid the family stress, and look at a different brand entirely.
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GPS not working
Pretty bad quality
The connection is awful
The times when I need to get a hold of my child the most, her connection is wonky.
Sid
Very good
Akku
Akku geht schnell leer.
Terrible
Can’t ever ring my son. Such a bad device.
Neue App macht die Uhr für uns nahezu unbrauchbar
Leider ist die neue Xplora-App im Vergleich zur alten Version ein deutlicher Rückschritt. In der bisherigen App konnte ich die Bewegung meines Kindes nahezu in Echtzeit auf der Karte verfolgen. Mit der neuen App wird der Standort hingegen nur noch alle paar Minuten aktualisiert. Dadurch geht der eigentliche Sinn des GPS-Trackings verloren.
Ein Beispiel: Wenn mein Kind zu einem Spielplatz geht, der nur etwa 10 Minuten entfernt ist, kann ich den Weg nicht mehr live mitverfolgen. Stattdessen sehe ich nur alle fünf Minuten einen neuen Standort. Gerade in solchen Situationen wäre eine kontinuierliche Aktualisierung wichtig, um den Weg nachvollziehen und sicherstellen zu können, dass alles in Ordnung ist.
Durch diese Verschlechterung hat die Uhr für uns ihren größten Mehrwert verloren. Wir haben sie vor allem wegen der zuverlässigen GPS-Ortung gekauft. Wenn der Standort nur noch in größeren Abständen aktualisiert wird, ist die Uhr für unseren Anwendungsfall leider kaum noch sinnvoll. Ich hoffe sehr, dass Xplora diese Funktion wieder verbessert und eine Echtzeit-Ortung wie in der alten App zurückbringt.
Ein Beispiel: Wenn mein Kind zu einem Spielplatz geht, der nur etwa 10 Minuten entfernt ist, kann ich den Weg nicht mehr live mitverfolgen. Stattdessen sehe ich nur alle fünf Minuten einen neuen Standort. Gerade in solchen Situationen wäre eine kontinuierliche Aktualisierung wichtig, um den Weg nachvollziehen und sicherstellen zu können, dass alles in Ordnung ist.
Durch diese Verschlechterung hat die Uhr für uns ihren größten Mehrwert verloren. Wir haben sie vor allem wegen der zuverlässigen GPS-Ortung gekauft. Wenn der Standort nur noch in größeren Abständen aktualisiert wird, ist die Uhr für unseren Anwendungsfall leider kaum noch sinnvoll. Ich hoffe sehr, dass Xplora diese Funktion wieder verbessert und eine Echtzeit-Ortung wie in der alten App zurückbringt.
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GPS never works
We can never get the GPS to update and that was the main reason we bought it.
Just need to work faster
app is too slow at responding and refreshing . not good at all when your trying to track your kids in any way at all .
apart from that the calling are clean and fast and plenty of coverage
apart from that the calling are clean and fast and plenty of coverage
Still pretty terrible
Still abysmal. Location will not update even after three hours. Not notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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