Xplora User Reviews

What users say

Top reviews

Very good

I like it. It is good.

Software is poor

The app asks me to review it every single time I log on. So I’m now giving it one star
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It’s just ok

The battery doesn’t last long enough, the watch worn during school can overheat and cause a mark on my daughters hand. This is therefore unacceptable. Frequently location is incorrect, which is concerning. Delete messages remain on the watch which confusing. Daughter cannot message back freely which doesn’t make sense. Overall ok but too many issues need addressing.
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Still pretty terrible

Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.

Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.

Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.

*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.

*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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Terrible signal

I will be looking for another watch phone

Stop

Excessive app review requests- every time I open the app it asks for a rating. No matter if I have already provided the rating.

I wanted so much more from these

All I wanted was a Watch that would accurately track my kids as they moved independently through Barcelona, and be able to check in with me. Neither function works well in this app. The tracking is buggy and works half the time. Sometimes it shows them in the right place, sometimes miles away. And the texting and calling works fine, but all I want is to get a red bubble notification on the app when I have a text from my kids. For a long time I could get NO red bubbles (and yes, all my notification settings were right on my iPhone), and now all of a sudden I get so many random red bubbles from the app the actual texts get lost. Why can’t I control what notifications I get?!?! What is the point of my kids texting me when they need me if I don’t even know about it? Why can’t I get texts in the messages app where I get reliable notifications when I need them? Please use your programmer’s time to fix the bugs in the basic functionality of the app, not to gamify a device that we sought out purposely so that my kids would be off of screens!!!
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Poor map location

Map is very poor, very hard to track my daughter when out playing, old app was better

Nach jedem Update funktioniert weniger

Wir haben seit letztem Jahr 2 Uhren und waren am Anfang auch wirklich zufrieden. Aber mit jedem Update der App klappte immer weniger . Seit 2 Wochen nun auch die Ortung nicht mehr und der Hersteller verweist immer nur darauf das unser Mobilfunknetz nicht ausreichen wĂŒrde
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Location is broken

The whole point was location, it doesn't even update. The older app was much better. I will scrap this, an apple tag works better, I'll just get my kid a phone.

Don’t bother

Doesn’t work. App is poor and customer support is non existent

Glitchy

Can’t login. Stuck on a loop. Delete and reinstall to no avail. Useless.

New update

Location no longer as good as didn’t update time like it used to

Worst connection & availability app ever

We can’t login app so how am I tracking my child safety ? I will not recommend this watch to anyone

NO COMPREN SUS PRODUCTOS

Alguien me regalĂł el reloj GO2 nunca usado , tome un contrato para la lĂ­nea de 2 años ($23 mensuales) funcionĂł un par de semanas y de repente dejĂł de reconocer el chip, he contactado un montĂłn de veces a servicio a cliente , la app pide actualizaciones cada semana, cuando “funcionaba” las llamadas no salĂ­an!no desperdien su dinero todo es pĂ©simo. Empezando porque tiene un contrato que te obliga a pagar incluso si deseas cancelar la suscripciĂłn
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Xplora Uhr und App

Uhr an sich viel zu groß fĂŒr Kindergelenke;Standortbestimmung sehr schwerfĂ€llig. Pro: einfache Bedienung,Kinder können nicht mehr damit machen,als wirklich erforderlich,keine Kontaktaufnahme durch Fremde möglich.

Unfit

Tracking rarely works, often doesn’t sync new white list contacts for days, call quality is poor.

Standort

Die Standort Aktualisierungen sind leider keine Echtzeit Aktualisierungen das dauert bis sich die aktualisiert haben! Zudem werden seit den Osterferien ĂŒber den Nachmittag immer wieder Standorte angezeigt wo mein Sohn tatsĂ€chlich zudem Zeitpunkt sich nicht befindet! Die Uhr an sich, abgesehen von der Standortanzeigen, ist super!
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Had high hopes, but alas

I had high hopes for this watch and app, but it is really buggy. The app is clunky and doesn’t refresh well. I dislike the updated app 1000%. I don’t need a profile for me, which it always tries to default to, I need an app that tracks my child in near real time (this does not, not even close). The notifications every time a call is made is useless since I set who she can call, but I don’t get notifications when I receive a text. It goes straight to the app, and unless I am watching that specifically, I often miss things. I’m researching other watch phones and options, I won’t have this much longer.
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Does not work

Can’t place calls. Can’t do call or data roaming.