Sucky service
Watch doesn’t work and customer service won’t reply. Will return it asap
Getting started
Not the easiest thing to set up ! Still not set up properly after 60 minutes
Too unreliable
The watch in principle works well. But several times now, despite charging the watch overnight, it is not able to update my child’s location on the app, adding my wife to the app as a parent/guardian is not really working, and restrictions on contacting my child after school remained in place despite turning off any school schedule time restrictions on the app. Too many times no my child has to come home or wait without being able to contact us and not because the battery had died.
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Still unbelievably terrible
Despite all the negative reviews, this app still is one of the worst I have ever used.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
Still abysmal. Location will not update even after three hours. Notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.
The app and watches are just so unreliable. I would never recommend either one to anyone.
Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.
Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.
Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.
*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.
*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.
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Awesome for first mobile
Really good
The notifications
They don’t make sense and you can’t clear them. Their app kinda sucks in general. Also I have rated it one star already and they keep asking me to rate it. Stop asking your app is trash.
Working, but has been patchy
Reception on identical network to my mobile is patchy.
No notification controls
Woke up to 8 notifications that my kid’s watch is in a low signal area. No way to control these notifications. App UX is just really poor anyway - someone’s not thought about the information architecture. It’s already hard to find stuff.
Terrible
It doesn’t allow me to add my phone number.
Take long for update
3
Terrible app
Cannot text anyone who doesn’t have the app? And can only read texts within the app? Horrible concept.
Xplora One phone just not a good phone
Unfortunately continuous technical issues with the phone making it unusable and a lack of customer service response leading to a very poor customer experience.
Annoying
This app asks me to review it every time I open it. I am only writing this review to see if it will finally stop. The app also rarely works properly with my son’s phone. Regularly sending emergency alerts when there isn’t one. This means if there is an emergency we would probably ignore it like the boy who cried wolf. Not good.
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Stay away
Very bad device. Worked poorly for a few weeks then stopped working at all.
Location updates are not great
Location updates are not great
Additional review to make people aware
AVOID
Disappointed
Connectivity with the phone is poor. It updates hours later. Tracking is poor as a result and get alerts in the middle of the night about calls made hours earlier.
Good quality
Is very good!!
Terrible
I love the idea of the watch and the freedom it provides my son, but I warn anyone from buying one, Xplora is a terrible company to deal with, should you have any issue you will be ignored for weeks, if you are replied to at all. In addition you need to watch your account as money will be taken for subscriptions you have not signed up to and then customer service will fob you off. This is a great device but a terrible company to deal with should you have to. Such a shame.
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Not that great!
Xplora app is really quite slow, when sending messages there is a delay when my child receives them. The map app doesn’t update or show accurately where my child is. I’m always refreshing and reinstalling my app. Occasionally, when it works it’s great but the delay etc is more frequent than not! When I call my child it sends that my child has terminated the call and vice versa when we haven’t. It is very frustrating! Plus there is a monthly subscription on top of buying the initial watch. I’m not sure I would buy again.
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