Overpriced!
The estimate for our trip was $35, which was a similar cost to the taxi we had taken from the day before. We chose the taxi for its affordablity over Uber, but next time I’m picking Uber. The driver was late and when we got in the car the meter was already at $12. The trip ended up being over $50 with an almost $9 service fee for a 15 minute trip and an 18% that I didn’t add myself. I felt like I was taken advantage of.
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Rip off, dishonest, zero customer support
**AVOID***AVOID***AVOID***
Where to start... I took two very simple trips with this company. One from the DFW airport to my hotel in Market Center. And another two miles down the street from my hotel in the morning.
First, they don't honor the flat rates stated on the website. When you talk to the driver, they act like they don't understand what you are taking about. Then, they won't even honor the higher estimated fare you get while using the app. They charge extraneous fees for "waiting" when they do not wait on you at all. They clearly start the clock the minute they drive onto the property, not when they pick you up. The driver missed an exit and charged me for it. He actually asked me where to go and he had a GPS right in front of him. You can't be serious. He actually kept the clock running while he found a parking spot at the hotel and maneuvered to back into the spot. I was laughing. The guy overcharged me $22.
Then, a mysterious charge for $10 shows up on my bank statement from "Curb Dallas Taxi," an app which I never used but that you find advertised in the taxi when you get in. Still scratching my head on that one.
There is zero customer support. The number provided on your receipt is the number for booking and it's automated. The email provided for credit card disputes? You can email them, but they won't respond. I have email tracking that shows they opened it. The most that helps me is with the dispute I will make with my credit card company.
It's a free-for-all I'm telling you. If you don't care about what you are charged and just need to get somewhere, take Yellow Cab Dallas. If you do care about your money, take an Uber.
Where to start... I took two very simple trips with this company. One from the DFW airport to my hotel in Market Center. And another two miles down the street from my hotel in the morning.
First, they don't honor the flat rates stated on the website. When you talk to the driver, they act like they don't understand what you are taking about. Then, they won't even honor the higher estimated fare you get while using the app. They charge extraneous fees for "waiting" when they do not wait on you at all. They clearly start the clock the minute they drive onto the property, not when they pick you up. The driver missed an exit and charged me for it. He actually asked me where to go and he had a GPS right in front of him. You can't be serious. He actually kept the clock running while he found a parking spot at the hotel and maneuvered to back into the spot. I was laughing. The guy overcharged me $22.
Then, a mysterious charge for $10 shows up on my bank statement from "Curb Dallas Taxi," an app which I never used but that you find advertised in the taxi when you get in. Still scratching my head on that one.
There is zero customer support. The number provided on your receipt is the number for booking and it's automated. The email provided for credit card disputes? You can email them, but they won't respond. I have email tracking that shows they opened it. The most that helps me is with the dispute I will make with my credit card company.
It's a free-for-all I'm telling you. If you don't care about what you are charged and just need to get somewhere, take Yellow Cab Dallas. If you do care about your money, take an Uber.
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Overpriced!
Thought taxis would be a better deal than Uber. Nope, was about double the cost!
Don’t bother
Don’t bother booking with them. I prebooked a taxi for the airport and they never arrived. Had to scramble.
