YoLink User Reviews

Customer Experience

Positive experience44.3% of reviews
Neutral21.6% of reviews
Negative experience34.1% of reviews

~ Based on 176 written reviews from the US App Store.

What users say

Is YoLink Safe?

Not enough ratings yet to assess YoLink.

Is YoLink Legit?

YoLink appears legitimate, with a few gaps. AppsHunter Legitimacy Score for YoLink is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Automatic log outs

The app keeps logging me out requiring a password. If there’s any app that should stay logged in, it’s this one

Almost there

The app is pretty good. Easy to use. Easy to figure out. But could use a couple easy to add features to make it better.
1 - a sort feature when viewing all your devices. 1 have over 140 devices. It would be nice to be able sort them from A-Z/0-9 by name or by number. Or by temperature (low to high or high to low.
2 - with 130 devices monitoring temperature. It would be nice to have been able to add them all first. Then select them all and adjust the alarm settings in one shot. I need to add at least 50 more sensors and doing them one at a time is a time consuming process.
3 - a “stay logged in” checkbox on the sign in page.
Other than that I think the app and products are great and I have recommended it to many people.
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Good system

So far everything was easy to install and working

Must Have Simple Solution

Never had an issue, but have friends who have come home to water damage from leaks. Other solutions rely on unreliable water flow sensors and false alarms. This is EXACTLY what I wanted. Ties directly to Ball Valve, so no need for plumbing work. And, leak sensors work great. It sends notifications AND can close valve even if power fails and no internet. I have NO ties to this company. This is a MUST have solution for all homes.
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Listen yo

I can’t get the thermostats to work with Alexa, however the YoLink thermometers do work with Alexa. The thermostat options in YoLink are very limited.

Great Range, Great Battery life!

Love their products. Have saved us a few times now from disasters! Also made us aware of people in our backyard before they broke into our cars! Great products!

Excellent tools and app

All my YoLink accessories work great, and the app as well.

Very helpful

Shocked to see so few positive reviews. Using their door sensor to detect when my freezer drawer isn’t completely closed. Was easy to set up and it’s working just fine. Very happy customer!

Unable to pair device

Garbage. Have to return device because the developers broke the app with this release. Getting error message that says I need to enable location but that’s already been done. Tech support told me they’d have it fixed in 24 hours. That was almost a week ago.

Long range long battery life

And they stand behind their product, sending replacement when needed

Buggy App!

I bought these due to the decent reviews for the hardware, but the app itself is buggy. They are working through a known issue where the app asks you to enable location services even when you already have them enabled. I can’t get the hub to connect via WiFi or Ethernet. Yesterday, customer service said to re-download the app that afternoon since they would be pushing another update to fix the issue. Now they are telling me it won’t be fixed for 48 hours. I’m returning the hub and thermostats and uninstalling the app. Too bad…I really wanted to like this!
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Won’t connect

Unable to set up Speakerhub. Getting message to allow Location Services, which already allowed.

Your customer service sucks

Your customer service isn’t very service oriented. The young ladies who answer the phone are doing their best. But they don’t really know the Equipment. I’ve requested a call back three times.. By the way, I started pursuing this with your recommended plumber, Beagle Services. They don’t call back either. I have not been angry, or raised my voice or anything that would cause someone to not call back. Sorry, but your customer service sucks. I want nothing more than to be a happy customer.
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Alexa Linking

I purchased a YoLink hub with a YoLink flex fob and tried to connect it to Alexa cause on Amazon it says “works with Alexa” WRONG!!!!! It works by accident I tried linking it with the button in the app and it says “coming soon” then why did you tell me works with Alexa so I go into the Alexa app and see button1 button2 button3 button4. So I think it did work WRONG AGAIN! It only dose the click action IF you find the loop hole but no double click no hold click so I lost half the uses!!!! All because Alexa thinks it’s a motion sensor through the loop hole!!! But it doesn’t even work correctly!!!!
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Spyware!! Avoid!!

App needlessly forces you to turn on precise location services and tell them the exact name and location of your wifi router if you want to use a WiFi connection. Using direct Ethernet is a safer alternative. A pox on these people.

Works but you can’t swap out the battery when it dies.

I have used these in most places I have lived in. They work great doe leak detection. I bought a moen flow shut off valve and don’t think I will be replacing the yo link again.

They do work they have saved my family from thousands in insurance claims.

Pure garbage!

Half of my sensors have alerted me within one month of purchase and the app shows that the batteries are dead. It’s impossible to open
the bottom to replace the battery on these units, so they are now basically junk in my house. Pure garbage!!!

Was good

It was good for a while and just stopped working one day. Don’t know what the problem is, but at this point I definitely don’t recommend.

App demands permissions and doesn’t work

App refuses to work. I set up full permissions as requested but the app keeps demanding them. Meanwhile two of four devices show online. Truly frustrating to say the least.

Love the product, app SO challenging

There’s good and bad to the amount of flexibility one has with the app. The good is you can set it up how you’d like. The bad is you can never ever find what you need within this app, as there’s too many options and settings many which are not where you’d expect them. I’ve been a YoLink user for years and it’s exactly what I need. I highly recommend it to all. The app is utterly challenging to navigate. I set a notification a year+ ago to send a text message when a door is open, and I literally can not find where I’ve set this to stop receiving these messages. Of note, I work in software as a product manager, so I test usability day in and day out. Love love love Yolink, can not stand working within this app.
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