Rubbish coop
I’ve try to apply for all the coop apps as I don’t know which one allows me to use which one in which shop. My current two wont work in my local shop 🙄. I can’t use same email or house details as it won’t let me , but it won’t accept the same log in details on all apps. Why can’t cooop be like Tesco , one card for one company
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No vouchers yet!
I have spent over £250 buying petrol from coop station in the last couple of months, and I scan my membership card each time and unbelievably the app is saying that I don’t have a single voucher to spend??!! Not even £1. This cannot be right? If it is, why am I bothering with the membership?? If this is a problem with the app then it needs to be resolved, otherwise clearly coop are extremely stindgy and I won’t be buying petrol there anymore.
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Pointless app
What is the point of having an app to download and install if every time it’s opened it wants to open a webpage to log in and most of the features are there. Even just looking at rewards .. yep, open a webpage and login to see them! Seriously, get real! Absolutely pointless. I may as well just keep an online account and use that! Thanks, but I’ll stick with Tesco and uninstall this pointless waste of time. I guess that means not shopping at the local co-op either.
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No longer works with Apple wallet
Previous version used to add membership card to Apple wallet just fine, then had a version that offered it but didn’t actually work while newest version doesn’t seem to even offer that and takes several minutes to get to card screen when opened which is very annoying while standing at checkout queue trying to find the card to swipe
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Not loading
The app worked fine until recently when they ‘updated’ the app. Now it’s not an app it just reroutes to an internet browser all the time for whatever you click on. I was supposed to have vouchers to use in store but you can’t get the app to open them you just get a ‘bad gateway’ message.
Spend lots of money with you to get extra vouchers at the end of the year that you can’t use. What a waste of time.
Spend lots of money with you to get extra vouchers at the end of the year that you can’t use. What a waste of time.
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Your Coop app
Once a year I am supposed to receive coop vouchers for using coop then octopus energy.
This app is a nightmare to use and has problems logging in, saying wrong password, saying you dont have an online account when you do. If you do get in after a password reset the voucher barcodes wont download and the coop staff always request the managers help. This year 2023 I have been to 2 local coop stores to try and spend the vouchers and walked away buying nothing twice. Coop staff always try and be helpful but this app is a pain in the ……..
This app is a nightmare to use and has problems logging in, saying wrong password, saying you dont have an online account when you do. If you do get in after a password reset the voucher barcodes wont download and the coop staff always request the managers help. This year 2023 I have been to 2 local coop stores to try and spend the vouchers and walked away buying nothing twice. Coop staff always try and be helpful but this app is a pain in the ……..
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Problems fixed! [v2.0.0 has broken the app]
Have edited my review to reflect the fixes put in place which have solved my problems. Well done for fixing but hopefully avoid messy launches in future. Standard app for viewing deals and points accrued, pretty and good functionality.
[Since the recent update, the app appears to have broken. The different tabs of the app only open browser pages of their website, which defeats the point of the app. In addition, the functionality of being able to add the card to your Apple wallet has stopped working, and ‘share of the profits’ voucher barcodes don’t load, so can’t be used. Surprised the version was released if it’s this riddled with bugs/underdeveloped.]
[Since the recent update, the app appears to have broken. The different tabs of the app only open browser pages of their website, which defeats the point of the app. In addition, the functionality of being able to add the card to your Apple wallet has stopped working, and ‘share of the profits’ voucher barcodes don’t load, so can’t be used. Surprised the version was released if it’s this riddled with bugs/underdeveloped.]
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Not good
Since the update, this app is so hard to navigate, also voucher barcodes were not visible, I had to uninstall and re-install the app several times in order to view my voucher barcodes, as a current employee at Miscounties coop, the amount of customers who have had the same issue is astounding. I know they’re working on resolving it but not all our customers are tech savvy enough to understand what to do in order to view their vouchers. Also why can we not use our vouchers on the Self serve tills? It’s absolutely ridiculous.
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Deleted as useless
The update/relaunch for this app has made it useless to me. As other reviewers have mentioned it’s now essentially a skin for directing you to web pages. As I live in a rural area with poor mobile access the pages freeze, go blank or never load. I only used the app to check on available discounts and my collected points. Now those first 1000 points are apparently to be donated to unknown charities it’s easier to walk to the shop and check daily discounts in store! App deleted.
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Dreadful downgrade
My goodness. I know launching a new app can have its moments but whatever happened to quality assurance? This app made me log in to a series of web pages (3 times) for different parts of the app. It then showed my vouchers and told me that to redeem it I should simply show the barcode. No barcode visible.
I really was hoping for a great upgrade - but this jumble of an app skin and endless webpages that don’t share session info (even if you accept ALL cookies, and you should only need to accept essential and functional) is just hopeless.
Come on Co-Op. Look at how the competition do it. Seamless, functional and without endless cookie permission requests. In iOS that should be an app level select!!
I really was hoping for a great upgrade - but this jumble of an app skin and endless webpages that don’t share session info (even if you accept ALL cookies, and you should only need to accept essential and functional) is just hopeless.
Come on Co-Op. Look at how the competition do it. Seamless, functional and without endless cookie permission requests. In iOS that should be an app level select!!
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Poor app that doesn’t work with Apple Wallet
App is confusing to use as a tool and not easy to navigate. Most critically, it does NOT integrate with Apple Wallet so you can’t save your membership card to claim points and discounts when offline without internet in a store. The button to Save to Wallet is there but it doesn’t work. And hasn’t for some time. And they don’t care. They’d rather you didn’t get the discount so they don’t have to pay out. Really poor attitude in store and on the service desk.
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What’s happened
This app has been updated due to changes in the way points are awarded..
it no longer works in a functionable way on Iphone as tabs at the top of the screen won’t work ..
to add insult to injury my share of the profits vouchers have vanished and without any warning 1000 of my points have been removed to pay towards local good cause donations by the coop..
whilst this is very worthy the coop already does this without using my money .. so I can only assume this switch is to divert the cost of these to its loyal customers..
NOT HAPPY
it no longer works in a functionable way on Iphone as tabs at the top of the screen won’t work ..
to add insult to injury my share of the profits vouchers have vanished and without any warning 1000 of my points have been removed to pay towards local good cause donations by the coop..
whilst this is very worthy the coop already does this without using my money .. so I can only assume this switch is to divert the cost of these to its loyal customers..
NOT HAPPY
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Could not log on
I have had several failed attempts to log into this app. Along with some email exchanges to try to get in. I have just managed to log in (not sure how) but cannot find my membership card to add to apple wallet.
I am so frustrated with it. I have two co-ops in my village one blue one yellow so I use both cards depending on which store I visit. Blue card isn’t a problem it’s already in my wallet. The yellow one is not I have to remember my card which took three attempts to get.
I’ve also tried logging into the website and have the same issues.
Aldi hurry up and get building please.
I am so frustrated with it. I have two co-ops in my village one blue one yellow so I use both cards depending on which store I visit. Blue card isn’t a problem it’s already in my wallet. The yellow one is not I have to remember my card which took three attempts to get.
I’ve also tried logging into the website and have the same issues.
Aldi hurry up and get building please.
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Extremely poor App and customer service!
The level of customer service I received trying to get this App up and running is appalling.
Before you play your routine card of ‘are you sure it’s not another coop area’, it’s not us and get my review wiped I suggest you focus the same level of attention and enthusiasm on your customer service helpdesk rather than silencing genuine reviews.
I called to try to get my coop card reissued as it’s been a while since I used it and I moved right next to a coop.
The level of customer service I received was appalling.
What I’d say is, nobody is forcing you to be in a customer service role, go and do something you enjoy because it’s clearly not for the two people I spoke to.
No interest whatsoever, I ended up with an additional card that I didn’t want which I have to pay £1 to activate. Why would I pay if I already have a card on the system?
I give up, your prices have skyrocketed anyway, out of principle it suits me as Aldi and Lidl are much better value with some quality stuff.
In a way, thank you.
Before you play your routine card of ‘are you sure it’s not another coop area’, it’s not us and get my review wiped I suggest you focus the same level of attention and enthusiasm on your customer service helpdesk rather than silencing genuine reviews.
I called to try to get my coop card reissued as it’s been a while since I used it and I moved right next to a coop.
The level of customer service I received was appalling.
What I’d say is, nobody is forcing you to be in a customer service role, go and do something you enjoy because it’s clearly not for the two people I spoke to.
No interest whatsoever, I ended up with an additional card that I didn’t want which I have to pay £1 to activate. Why would I pay if I already have a card on the system?
I give up, your prices have skyrocketed anyway, out of principle it suits me as Aldi and Lidl are much better value with some quality stuff.
In a way, thank you.
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My partner works for co op
My partner works for co op and we logged out the app on my phone as we used to be able to use on both but was saying cannot use as logged in on another device. Fine so I logged out and he logged into his. Then we had new phones logged out and factory reset old phones tried to log in on new device and saying logged in on another device. It’s a joke he gets colleague benefits to use in store like discount and higher discount on pay weekend and we cannot use them! We are losing out on points building up and also the discount he is entitled too! Should have a website so we can log in and remove all devices and start from scratch not have to ring or emails yourselves to get it fixed! Sort it out co op at least make a user friendly website so we can manage devices from there!
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Response from developer
Logged onto another device was a fault that was fixed this week. If you log in now it should work for you. If not please contact us on member.communications@midcounties.coop . Thank you, Lee
Much Better
Very disappointed that I’ve been forced to switch less likely to use co op now unless they change what they provide on the app: apple wallet integration please.
Edit: apple wallet integration now included. App itself deserves a 5* for listening. Still disappointed about my local co op now being mid-counties not National but that doesn’t affect the app itself.
Edit: apple wallet integration now included. App itself deserves a 5* for listening. Still disappointed about my local co op now being mid-counties not National but that doesn’t affect the app itself.
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Response from developer
Dear user, Thank you. We have listened to your feedback and the App now does support Apple Wallet integration. Thank you. Lee
Rubbish app!!
Had this app for about a year and it’s never worked. Tried resetting password, logging out and logging back in, deleting the app and then downloading again, send several emails back and forth with suggestions from them and still no joy. When I try to log in it always says ‘ user already exists’ well of course I do, I’ve already registered. Tried ringing the helpline and constantly busy. When asked to leave a message it says the persons voicemail is full so I can’t 😡 I have an apple phone so there should be no problem. I have £50 worth of vouchers to use and can’t. Need to do better co op.
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Response from developer
Dear user, Thanks so much for your honest review. Please email us at member.communications@midcounties.coop and we will help you to get logged in. Lee
Disappointed
I have a secondary membership card while my wife has the primary card. You can’t register a secondary card on the app, so my wife logged in with her details on my phone. Thing is, it doesn’t let you both be logged in at the same time on two different devices. No problem I thought, as we wouldn’t shop and pay together at exactly the same time. However, the app doesn’t even remember your login details so each time one of us quits the app, we have to enter full login details every time we want to go back in. Not even any Wallet integration either - pretty poor really in 2022.
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Response from developer
Dear user, Thanks for your useful review. The App will allow the main member to log in. You are right it doesn't support partner (non member) cards. Apple Wallet has now been integrated into the App. Thanks. Lee
Needs Apple Wallet integration please!
Was forced to change to this version of the CoOp app by my local store in order to get the discounts.
Now lost the ability to have my card stored in Apple Wallet. My local shop has no mobile signal so can never open the app for the shop to scan the card. Had to take a screen shot of the card which I store as a photo.
Please update to work with Apple Wallet like the other CoOp apps.
Now lost the ability to have my card stored in Apple Wallet. My local shop has no mobile signal so can never open the app for the shop to scan the card. Had to take a screen shot of the card which I store as a photo.
Please update to work with Apple Wallet like the other CoOp apps.
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Response from developer
Dear user, good news! The new update of the App does come with have Apple Wallet integration. Thank you. Lee
Absolutely awful, truly appallingly awful.
Insists on making the first letter of your email address a capital letter, most email addresses can not contain capital letters.
Opens in a tiny window, that is smaller than the image it is trying to display. Uses the most basic keyboard available, so one has to constantly swap between letters, numbers and symbols.
When you are asked to type in your membership number the keyboard that opens is the alphabet. So you switch to numbers, and type in 4 numbers, click the next box on the screen to enter the next 4 numbers, and the keyboard switches back to the alphabet. Switch it back to numbers, rinse and repeat.
Then, it won’t let you log in. I can log in online, but the app does not let me.
Sack the developer please Co-Op, request a refund, and start again.
If it was not for the fact I have some vouchers (that I cannot claim) the app would have been uninstalled after 2 minutes.
Opens in a tiny window, that is smaller than the image it is trying to display. Uses the most basic keyboard available, so one has to constantly swap between letters, numbers and symbols.
When you are asked to type in your membership number the keyboard that opens is the alphabet. So you switch to numbers, and type in 4 numbers, click the next box on the screen to enter the next 4 numbers, and the keyboard switches back to the alphabet. Switch it back to numbers, rinse and repeat.
Then, it won’t let you log in. I can log in online, but the app does not let me.
Sack the developer please Co-Op, request a refund, and start again.
If it was not for the fact I have some vouchers (that I cannot claim) the app would have been uninstalled after 2 minutes.
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Response from developer
Dear user, Thank you for your honest review. Please email us at member.communications@midcounties.coop with the issues you are facing and we will help you. Thank you. Lee
