BT Email

BT Email

Try the new BT Email app

223 ratings
660 reviews
Free

Details

  • Released
  • Updated
  • May 18, 2020
  • March 30, 2026

Features

BT Email screenshot #1 for iPhone
BT Email screenshot #2 for iPhone
BT Email screenshot #3 for iPhone
BT Email screenshot #4 for iPhone
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ipad
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About

This app provides a secure and user-friendly way to manage your BT email account on the go. It offers robust cyber security, easy organization tools, and dedicated UK-based support for a seamless email experience.

✓Designed for BT email service
✓World-class cyber security
✓User-friendly interface
✓Organize emails by date, contact, or classification
✓Add folders
✓Manage signatures and auto-replies
✓UK and Ireland based support
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What users say

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What's New in BT Email

25.4.0

March 30, 2026

In this version it has improved message reliability and overall Inbox performance.

User reviews

Hopeless

The app and the web site are slow, opaque and give ambiauious responses, I forever regret having to use this email. I had hoped it would improve. No chance. My past emails grow in quantity, only to find deletion in effective.

Dreadful

Constant failures with this app , outbox won’t release emails , always having to re login, always loads of bugs. Absolutely rubbish

Mr Hughes

I am sick of this app it keeps kicking me out and making me sign back in . I don’t have this with Gmail!

Terrible

I was perfectly fine using the iPhone Apple mail app until I was forced to download this as my emails stopped coming through the iPhone one, and I can honestly say it’s been awful right from day one. Why change something that wasn’t broken 🤷🏻‍♀️ It’s forever crashing and won’t let me access emails. It says I have email when I haven’t and haven’t when I have. The way it’s laid out is awful, I know the unread ones are in bold but it’s not that distinguishable to the unread ones so when quickly filtering through it’s hard to find what you’re looking for. As well as the difference in text of the sender, subject and little bit of information you get. I also recently bought an iPad which is great but again the app on there isn’t. It’s so laggy and when trying to delete unwanted emails fast when there’s a few but not enough to select them all, deleting them individually is annoying as between each one you have to wait for it to tell you it’s been deleted and you can’t do anything until that message goes away, which slows the whole process down and it just flat out annoying. These may seem like minor problems, but they’re problems that you shouldn’t have to deal with in such a high branded app. I’d like to see at least some of these features fixed in updates ASAP, especially the crashing for no reason one as because of that I can’t even use the app at all, I’m having to go through safari which isn’t the best option 🤦🏻‍♀️ And reading all the other reviews on the App Store it doesn’t seem like I’m the only one having these issues, everyone seems to be in the same boat, so clearly something needs to be done.

UPDATE
I’m now having an issue where it tells me the number of emails I have is not correct I go through them all and sort them out no unread emails left yet in the app it’ll still say I have 32 unread emails, then if I minimise the app the little red notification says 99 so this is not adding up
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Log in nightmare

Ridiculous having to constantly log in, compounded with needing a log in code!!

Developer apps

User experience

🐞

Reported Bugs

5 issues

Emails getting stuck in outbox

Bug

App freezing and crashing

Bug

Inability to log out properly

Bug

Compatibility issues with iOS updates

Bug

Inconsistent email display and notification issues

Bug
✨

Requested Features

5 requests

Ability to bulk delete emails

Feature

Improved search and filtering options

Feature

Better spam and phishing protection

Feature

Seamless integration with other email accounts

Feature

More user-friendly and modern interface

Feature

FAQ

What is the BT Email app?

The BT Email app is a dedicated application designed for users of BT's new premium and standard email service. It allows you to manage your emails conveniently on your mobile device, offering features like easy organization, security, and access to support.

Who can use the BT Email app?

This app is exclusively available for users who have subscribed to BT's new premium and standard email service. If you are a user of this service, you can download and use the app for free.

What are the key features of the BT Email app?

Key features include a brand new, user-friendly interface for sending, reading, and organizing emails. You can group emails by date, contact, or classification, add folders, and manage signatures and auto-replies. The app also boasts world-class cyber security and is completely BT-run and UK supported.

Is the BT Email app free to download and use?

Yes, the app is free to download and use for eligible BT email service subscribers. There are no additional costs associated with using the application itself.

Where can I get help if I have issues with the app?

The BT Email app comes with free support from advisors based in the UK and Ireland. You can easily reach out for help and advice directly through the app's support channels.