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BT Email

BT Email

Try the new BT Email app

223 ratings
643 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 18, 2020
  • March 30, 2026

Features

Developer

British Telecommunications plc
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BT Email screenshot #1 for iPhone
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BT Email screenshot #3 for iPhone
BT Email screenshot #4 for iPhone
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Reviews summary↘︎
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❓5 answered
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📦~ in 3 months
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About

This app provides a secure and user-friendly way to manage your BT email account on the go. It offers robust cyber security, easy organization tools, and dedicated UK-based support for a seamless email experience.

✓Designed for BT email service
✓World-class cyber security
✓User-friendly interface
✓Organize emails by date, contact, or classification
✓Add folders
✓Manage signatures and auto-replies
✓UK and Ireland based support
Show original description

What users say

Summarized from real user reviews of BT Email. Based on 223 reviews and a 4.3/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Fast and good layout
  • 👍User friendly app
  • 🔒Excellent format easy to look up older emails
  • 👍Well organized
  • 👍Easy to use
  • 👍Reliable service

Negative things

  • 🐛Freezes, crashes, and glitchy
  • 🐛Slow and laggy
  • 🐛Authenticating issues and logging out frequently
  • 🐛Emails not updating or syncing properly
  • 🐛Emails getting stuck in drafts or outbox
  • 🐛Inability to delete emails efficiently
  • 🐛Poor search and filtering functionality
  • 🐛Spam and phishing emails getting through
  • 🐛Compatibility issues with newer devices and iOS versions
  • 🐛Clunky and outdated user interface
See all reviews

What's New in BT Email

25.4.0

March 30, 2026

In this version it has improved message reliability and overall Inbox performance.

User reviews

Most RecentHighest RatedLowest Rated

Not Working!

BT mail has been very hit and miss of late. Not downloading due to ‘account error’, when nothing has changed. Downloading mail takes forever. And sending mail just disappears! Just because I haven’t upgraded to the next level due to expense, I’m sure I’m being penalised with poor service. Can’t even do a test as that’s down as well! Nightmare! Paying a fortune for what?
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HunnyBunny59HunnyBunny59

Email app not responding

Thank you for your assistance in sorting out my email app which was nyt responding.
Telboy BHTelboy BH

Dreadful

Forever having problems with sending emails. Disappeared or synching forever
ededdieeededdiee

Rubbish

Good luck if it crashes it’s taken me 3 days to sort it even locked mr out on my computer so I had no idea of my emails
Annoyed of CheltenhamAnnoyed of Cheltenham

Back with my emails

I have been having a hard time recently with my email address but hopefully you have sorted it out, thanks so much for your help.
Mike Dearden
Happy pensioner at 85Happy pensioner at 85
See 638 more reviews

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User experience

🐞

Reported Bugs

5 issues

Emails getting stuck in outbox

Bug

App freezing and crashing

Bug

Inability to log out properly

Bug

Compatibility issues with iOS updates

Bug

Inconsistent email display and notification issues

Bug
✨

Requested Features

5 requests

Ability to bulk delete emails

Feature

Improved search and filtering options

Feature

Better spam and phishing protection

Feature

Seamless integration with other email accounts

Feature

More user-friendly and modern interface

Feature

FAQ

What is the BT Email app?

The BT Email app is a dedicated application designed for users of BT's new premium and standard email service. It allows you to manage your emails conveniently on your mobile device, offering features like easy organization, security, and access to support.

Who can use the BT Email app?

This app is exclusively available for users who have subscribed to BT's new premium and standard email service. If you are a user of this service, you can download and use the app for free.

What are the key features of the BT Email app?

Key features include a brand new, user-friendly interface for sending, reading, and organizing emails. You can group emails by date, contact, or classification, add folders, and manage signatures and auto-replies. The app also boasts world-class cyber security and is completely BT-run and UK supported.

Is the BT Email app free to download and use?

Yes, the app is free to download and use for eligible BT email service subscribers. There are no additional costs associated with using the application itself.

Where can I get help if I have issues with the app?

The BT Email app comes with free support from advisors based in the UK and Ireland. You can easily reach out for help and advice directly through the app's support channels.