BT Email vs Encrypted Email
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BT Email
This app provides a secure and user-friendly way to manage your BT email account on the go. It offers robust cyber security, easy organization tools, and dedicated UK-based support for a seamless email experience.
- Designed for BT email service
- World-class cyber security
- User-friendly interface
- Organize emails by date, contact, or classification
- Add folders
- Manage signatures and auto-replies
- UK and Ireland based support
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PLEASE NOTE, the BT Email app is only available for users of our new premium and standard email service. To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it- If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go. This is what you will get: - A brand new app – Designed specifically for our email service, completely BT-run and UK supported. - No need to worry – our world-class cyber security protects your email to give you complete peace of mind. - Hassle-free emailing - The app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, auto replies and more via the settings menu. - Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier
Encrypted Email
This app provides a secure and private email service with integrated cloud storage, calendar, and contacts. It offers end-to-end encryption and password-protected emails for enhanced privacy. Ideal for individuals and businesses seeking a secure communication and collaboration platform.
- OpenPGP encrypted emails
- Password-protected emails
- Integrated cloud storage (Drive)
- Shared calendars and contacts
- Workspaces for collaboration
- No tracking or ads
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Mailfence is an encrypted email service that offers a secure and private Email suite with Drive and Workspaces. Restore Privacy says : "Mailfence is a fully-featured alternative to Gmail. Whether you are a regular privacy-conscious user or managing a business team, Mailfence can cater to your needs." The Mailfence app consists of different tools all integrated in an easy to use interface. Messages: • Create a @mailfence.com or @mf.me email address • Send and receive emails • Send and receive OpenPGP encrypted emails • Send Password-protected Emails to anyone • Switch between multiple mailboxes • Keep your inbox tidy and clean with folders, labels and swipes • Receive new email notifications • Your Mailfence email account can also be accessed in POP, IMAP & SMTP via third party email clients Drive / Cloud Storage: • Access your private and shared documents • Manage them with folders and labels • Share your documents with Mailfence users via workspaces / groups • Share documents by making them accessible publicly • Your Mailfence Drive can also be accessed in WebDAV via third party clients Calendar : • Access your private and shared calendars • Create and accept meetings • Layer different calendars • Share your Calendar publicly • Get reminders by email • Your Calendar can also be accessed through CalDAV or ActiveSync via third party clients Contacts / Address book : • Access your private and shared contacts • Manage your contacts with labels and comments • Search in your private and shared address books • Access your mailing lists • Your Mailfence Contacts can also be accessed through CardDAV or ActiveSync via third party clients Why use Mailfence? • No tracking : No ads, no spams, no trackers, no solicitations, no backdoor, free from government surveillance. • Privacy protection : State of the art security features protect your email privacy at all times. • An integrated suite of tools : Messages, Documents, Groups. • Legal protection : Belgian privacy protection law is strong. Only local judges can request information and they must have a court order. It rarely happens. • Workspaces : Share mailboxes, drives and collaborate in shared workspaces. Advanced sharing rights managed by group administrator. • Interoperable : User decides whether to encrypt emails or not. Interoperable with any other OpenPGP encrypted email. • Standard protocols : Interoperability with standard clients : Outlook, Mac Mail, Thunderbird,…. • Individual or teams : Ideal for individual users or professionals. Mailfence in the press: • In an article Kim Komando of Fox News wrote about Mailfence, "It's a great option for small business owners and ordinary users alike." • Lifehacker wrote, "Mailfence is a solid choice with office apps, it's more email- and calendar-focused compared to the comprehensive app suite of Kolab Now." • The ProPrivacy's Ray Walsh mentions in his article “Mailfence is a solid and easy-to-use email provider that is ideal for beginners." • Restore privacy's Sven Taylor wrote, “Mailfence has all the features and options that you are likely to need, whether you are looking to manage the mail for an entire organization, or just want great service for personal use” • Lifewire writes : “Mailfence is a security-centric email service that features end-to-end encryption to ensure nobody but you and your intended recipient can read your messages." For more information, check : • site : https://mailfence.com • support site : https://kb.mailfence.com • blog: https://blog.mailfence.com
Screenshots
Verdict
The clearest difference is rating: BT Email at 4.3 against Encrypted Email's 3.8. BT Email also leads on monetization model (free vs freemium). Encrypted Email's advantage is review sentiment (42% vs 17%) and iOS requirement (13.4 vs 16.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BT Email holds the better App Store score, 4.3 against 3.8. Both are backed by a comparable volume of ratings — 227 and 76 respectively. Written reviews complicate that: 17% of BT Email's written reviews are positive against 42% of Encrypted Email's, so the app with the better star average is not the one people write more warmly about.
BT Email ships an update every 3 months, Encrypted Email every 2 months. The most recent releases landed on October 20, 2026 and October 15, 2026 respectively.
| Parameter | BT Email | Encrypted Email |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (227 ratings) — better | 3.8 (76 ratings) |
| Positive reviews | 17.3% of reviews | 41.5% of reviews — better |
| Number of ratings | 227 — better | 76 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 116 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | British Telecommunications plc | Contactoffice Group |
Customer experience
BT Email
Encrypted Email
User reviews
BT Email
From 227 App Store ratingsWhat we love
- 🚀 Fast and good layout
- 👍 User friendly app
- 🔒 Excellent format easy to look up older emails
- 👍 Well organized
- 👍 Easy to use
Room to improve
- 🐛 Freezes, crashes, and glitchy
- 🐛 Slow and laggy
- 🐛 Authenticating issues and logging out frequently
- 🐛 Emails not updating or syncing properly
- 🐛 Emails getting stuck in drafts or outbox
Encrypted Email
From 76 App Store ratingsWhat we love
- 🔒 Secure and private email
- 👍 Clean and simple interface
- 🚫 No ads, no spam
- 🇪🇺 European-based service
- ✨ Minimalist design
Room to improve
- 🐛 Frequent login issues
- 🐛 Emails going to spam
- 🐛 Unreliable notifications
- 🐛 Signup blocks privacy-minded users
- 🐛 Poor customer support for free users
Bugs and requests
BT Email
Reported bugs
5 issues- Emails getting stuck in outbox
- App freezing and crashing
- Inability to log out properly
- Compatibility issues with iOS updates
- Inconsistent email display and notification issues
Requested features
5 requests- Ability to bulk delete emails
- Improved search and filtering options
- Better spam and phishing protection
- Seamless integration with other email accounts
- More user-friendly and modern interface
Encrypted Email
Reported bugs
15 issues- Unable to reach servers on phone app
- App scrolls text off screen while typing
- Emails going to spam folder
- Login failures on iOS
- App doesn't recognize login/password after update
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- Account deactivated too quickly
- Cannot sign up with valid recovery email
- Account hacked
- Cannot delete account
- iPad app glitch: page scrolls up while typing
- Notifications not working
- Cannot send emails with attachments
- Spam notifications even for spam emails
- IMAP connectivity issues
- App logs out from all devices frequently
Requested features
12 requests- Allow account creation with VPNs/privacy tools
- More specific error messages during signup
- Grace period and human review for signup false positives
- Ability to mark emails as 'not spam'
- Folder creation within the app
Show 7 moreShow fewer
- Improved dark mode rendering
- Sender icons
- Landscape mode on iOS
- Printing from mobile app
- Calendar and notes integration in mobile app
- Block sender feature
- Ability to add other email providers
In-app purchases
BT Email
No in-app purchases
Encrypted Email
No in-app purchases









