BT Email User Reviews

BT Email
BT Email
British Telecommunications plc

Customer Experience

Positive experience16.6% of reviews
Neutral10.0% of reviews
Negative experience73.4% of reviews

~ Based on 602 written reviews from the US App Store.

What users say

Is BT Email Safe?

BT Email appears safe based on user ratings. AppsHunter Safety Score for BT Email is 85/100.

This assessment is based on 223 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
13.5% of ratings point to a risky experience

~ Based on 223 App Store ratings for BT Email.

Is BT Email Legit?

BT Email appears to be a legitimate app. AppsHunter Legitimacy Score for BT Email is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No access

Can’t get in to my account

Emails not sending

Over the last few days many of my emails have not sent, I found them in Drafts, half typed, then lying in Outbox. Very annoying

Frustrating and annoying

Nothing has changed since I previously sent in a review which echoes other user’s reviews, particularly emails stuck in outbox. I’ve given up using the App until a new version is issued. I’m using Outlook which has its own limitations but at least it works reliably. Even better is going back to using BT webmail.
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Log in frustration.

Having to log in numerous times a day.

Bt email app having problems sending an emails need a bug fix I update the app or BT needs to fix is

BT Email not sending emails

Authenticating

Most of the time I have to fiddle about cos all I get is a circle of doom and the word authenticating. I then have to delete the app and reinstall
Now it won’t send emails
This has been going on for ever. Why?

Good service

Good service keep up the good work

Very poor

Crazy app ! … been forced in to this app as iOS will no longer work doesn’t connect to servers . I hate this app ! Won’t even send any emails , they just sit in the out box with a yellow ! Mark .. I didn’t even realise they weren’t sending

My emails don’t always send !!!

My emails on more than one occasion end up in a queue in my draft box “ syncing”and don’t send. As it doesn’t bounce back I have no idea it hasn’t gone. It spasmodic and I haven’t time to check whether each email has gone.

By email getting worse

This is the third time I have had to log into my emails today on the same I pad in the same house and have not switched I pad off all day it’s getting to be a right pain is there no one that and fix this problem even if I have to click a box to say keep me logged in all day or is nobody bothered at but
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It’s not working 😰

Ever since I was recently hacked last week 1st August I have not received any emails at all. I have an appointment at EE / BT in Croydon next Monday afternoon to hopefully sort it out. I have changed my password and other suggestions but nothing has worked.

More Frustrated every day. Thinking of changing suppliers.

Can’t even save my password now. This is getting worse. Does anybody read these reviews?😡

Terrible

The worst email app I have ever come across. It’s so clunky and slow. Often tells me my session has expired but never allows me to log in again. If I manually try to log out it says I have no internet connection. So I’m stuck
and the only way around this is to delete the app and reinstall it or use their equally clunky webmail. For a company that claims be a global comms company they’re really stuck in the the past where IT is concerned
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The best

Just so clear easy access

Problem accessing emails

I can’t access my BT emails through Apple mail any more. I keep going into settings to put in my password for incoming and outgoing, still no success!

Use to be good many years back

Now it does nothing but play me up and I have even phoned BT them self to try to get the issue sorted but nothing

Terrible

Keep been asked for security reasons to change passwords for no reason. Presumably so bad as I close the account. No money in it for BT.

Daily life

The first window to open. Simply the best

BT have been very helpful in reinstating Email that I lost due to my use of old passwords

I was in the middle of transferring and checking data on a new device when 2 of my email addresses disappeared. Thanks to contacting BT all was restored.

Service fails

Email