Hopeless
The app and the web site are slow, opaque and give ambiauious responses, I forever regret having to use this email. I had hoped it would improve. No chance. My past emails grow in quantity, only to find deletion in effective.
Dreadful
Constant failures with this app , outbox won’t release emails , always having to re login, always loads of bugs. Absolutely rubbish
Mr Hughes
I am sick of this app it keeps kicking me out and making me sign back in . I don’t have this with Gmail!
Terrible
I was perfectly fine using the iPhone Apple mail app until I was forced to download this as my emails stopped coming through the iPhone one, and I can honestly say it’s been awful right from day one. Why change something that wasn’t broken 🤷🏻♀️ It’s forever crashing and won’t let me access emails. It says I have email when I haven’t and haven’t when I have. The way it’s laid out is awful, I know the unread ones are in bold but it’s not that distinguishable to the unread ones so when quickly filtering through it’s hard to find what you’re looking for. As well as the difference in text of the sender, subject and little bit of information you get. I also recently bought an iPad which is great but again the app on there isn’t. It’s so laggy and when trying to delete unwanted emails fast when there’s a few but not enough to select them all, deleting them individually is annoying as between each one you have to wait for it to tell you it’s been deleted and you can’t do anything until that message goes away, which slows the whole process down and it just flat out annoying. These may seem like minor problems, but they’re problems that you shouldn’t have to deal with in such a high branded app. I’d like to see at least some of these features fixed in updates ASAP, especially the crashing for no reason one as because of that I can’t even use the app at all, I’m having to go through safari which isn’t the best option 🤦🏻♀️ And reading all the other reviews on the App Store it doesn’t seem like I’m the only one having these issues, everyone seems to be in the same boat, so clearly something needs to be done.
UPDATE
I’m now having an issue where it tells me the number of emails I have is not correct I go through them all and sort them out no unread emails left yet in the app it’ll still say I have 32 unread emails, then if I minimise the app the little red notification says 99 so this is not adding up
UPDATE
I’m now having an issue where it tells me the number of emails I have is not correct I go through them all and sort them out no unread emails left yet in the app it’ll still say I have 32 unread emails, then if I minimise the app the little red notification says 99 so this is not adding up
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Log in nightmare
Ridiculous having to constantly log in, compounded with needing a log in code!!
OTT
Changes to verification and log in have become over the top . I’m all for security but this has become a joke . Password , Face ID and now a blooming text verification code !!
Glitches galore
Frequent login issues/ session time out problems/ slow syncing of messages. App currently says session timed out, please log in again but there’s no option to either log out or log in again.
Spam filtering is also terrible.
Spam filtering is also terrible.
Great BT App
I have been struggling with access to my BT email account through Chrome so thought I’d give this app a go. In short it is brilliant. Instant access and far better options within the app. Well done BT and I don’t normally say that!
Lost emails
I have 2 emails but every so often one says messages are sent but are not arriving to the person ,which is very frustrating.
Useless
Tried downloading this and it will not accept password to my account. It wants access to all contacts etc but not let me into my emails. Its the same as the Apple mail app thats now updated, incompatible with BT mail. Apple or BT cannot figure it out. Nightmare after having an email address after 20 + years.
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Security
Very disappointed with the help and support available today
App
App keeps locking up and you have to delete it then reinstall it a right pain
Terrible
The app has stopped connecting to the internet - both WiFi and roaming. I’ve tried deleting and reinstalling it with no success. Switching the phone off and on again doesn’t help either. I’m using an iPhone 15 so I don’t think it’s a phone issue. Very frustrating
Apple products and Bt desastre
Every time there is an upgrade or chance on the iPhone or Apple products the BT email fails to cope and i have weeks of trying to sort the mess out. works fine on android but in my experience alot of hassle
Usless.
Doesnt work half the time. Doesnt update and repeatedly logs you out, but actually doesnt... so when you try to log out it hits you with a "no internet. Couldnt log out" dialogue box. A carrier pigeon would be more useful
Search broken
Search function is awful. Can’t find even the most recent total word matches
Thank GOD
After 2 days with no messages working and no access to BT SUDDENLY PING 28 Messages and BT likes me again
Not Working!
BT mail has been very hit and miss of late. Not downloading due to ‘account error’, when nothing has changed. Downloading mail takes forever. And sending mail just disappears! Just because I haven’t upgraded to the next level due to expense, I’m sure I’m being penalised with poor service. Can’t even do a test as that’s down as well! Nightmare! Paying a fortune for what?
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Email app not responding
Thank you for your assistance in sorting out my email app which was nyt responding.
Dreadful
Forever having problems with sending emails. Disappeared or synching forever
