BT Email User Reviews

BT Email
BT Email
British Telecommunications plc

Customer Experience

Positive experience17.4% of reviews
Neutral10.1% of reviews
Negative experience72.5% of reviews

~ Based on 643 written reviews from the US App Store.

What users say

Is BT Email Safe?

BT Email appears safe based on user ratings. AppsHunter Safety Score for BT Email is 85/100.

This assessment is based on 223 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
13.5% of ratings point to a risky experience

~ Based on 223 App Store ratings for BT Email.

Is BT Email Legit?

BT Email appears to be a legitimate app. AppsHunter Legitimacy Score for BT Email is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not Working!

BT mail has been very hit and miss of late. Not downloading due to ‘account error’, when nothing has changed. Downloading mail takes forever. And sending mail just disappears! Just because I haven’t upgraded to the next level due to expense, I’m sure I’m being penalised with poor service. Can’t even do a test as that’s down as well! Nightmare! Paying a fortune for what?
Show more

Email app not responding

Thank you for your assistance in sorting out my email app which was nyt responding.

Dreadful

Forever having problems with sending emails. Disappeared or synching forever

Rubbish

Good luck if it crashes it’s taken me 3 days to sort it even locked mr out on my computer so I had no idea of my emails

Back with my emails

I have been having a hard time recently with my email address but hopefully you have sorted it out, thanks so much for your help.
Mike Dearden

Top provider

BT are the top IT service provider compared with the others companies may not be the cheapest but you get what you pay for professional IT technicians to solve your problems.

Rubbish

Freezing all the time, logs you out all the time, when you try and log in there is no where to do it

Outbox Issues

Sent messages from Draft don’t always send or appear to sync across various devices. When using Outlook there is no ‘outbox’ only Draft and Sent. It looks like they have been sent but get caught up in Outbox which causes issues. The app has to be deleted and reinstalled to clear the Outbox and emails disappear.
Show more

Havking

After being hacked. I’ve had many problems. Can’t seem to get hold of any body to talk to.

Not very good

Very prone to being hacked, inconsistent in it’s performance, keep having to delete and reload app… overall v p

Too many times having to re-login

Every few weeks you’re having to re-login which seems ridiculous.

Hopeless

New app unable to access emails no surprises Bt sucks

No button to log in

I hadn’t used the app on this device for a while, and my login had expired. So I had to enter my password again. That’s fine, but there is no login button on the app screen.
I had to close the app and start again, when it offered me the opportunity.

Money grabbing charlatans who are difficult to email

Want you to telephone and cost more money!

Mr

Poor general use only got it as it came with broad band when dial up was the thing. Glitchy slow to respond

No access

Can’t get in to my account

Emails not sending

Over the last few days many of my emails have not sent, I found them in Drafts, half typed, then lying in Outbox. Very annoying

Frustrating and annoying

Nothing has changed since I previously sent in a review which echoes other user’s reviews, particularly emails stuck in outbox. I’ve given up using the App until a new version is issued. I’m using Outlook which has its own limitations but at least it works reliably. Even better is going back to using BT webmail.
Show more

Log in frustration.

Having to log in numerous times a day.

Bt email app having problems sending an emails need a bug fix I update the app or BT needs to fix is

BT Email not sending emails