Late
Still owed for balance of June and July, 2026. Why?
Not User friendly
You have to click through so many steps with no explanation of what needs to go in the box.
Good feedback
App is easy to use and as long as you provide proper verification of medical bills paid reimbursement is deposited in a timely manner.
Frustrating Experience With Critical Bugs
Unfortunately, this app falls short in several critical areas for something that’s supposed to manage banking and HSA funds.
The biggest issue is that the transaction history doesn’t display in chronological order. For example, transactions that occurred on June 4 are shown as if they happened on May 15, making it difficult to accurately track account activity.
The app also includes a feature to transfer HSA funds to an investment account, but there are two different ways to access it and one of those paths has been broken for as long as I’ve used the app.
I’m also disappointed by how long payroll deposits can take to appear. My payroll is processed on Fridays, yet there have been multiple occasions where the deposit didn’t post until the following Wednesday.
The app does the bare minimum by letting you check your balance, but beyond that the experience is frustrating and unreliable. Unfortunately, I don’t have the option to switch because this is the HSA provider chosen by my employer. If you have the ability to use a different provider, I would strongly recommend considering it.
The biggest issue is that the transaction history doesn’t display in chronological order. For example, transactions that occurred on June 4 are shown as if they happened on May 15, making it difficult to accurately track account activity.
The app also includes a feature to transfer HSA funds to an investment account, but there are two different ways to access it and one of those paths has been broken for as long as I’ve used the app.
I’m also disappointed by how long payroll deposits can take to appear. My payroll is processed on Fridays, yet there have been multiple occasions where the deposit didn’t post until the following Wednesday.
The app does the bare minimum by letting you check your balance, but beyond that the experience is frustrating and unreliable. Unfortunately, I don’t have the option to switch because this is the HSA provider chosen by my employer. If you have the ability to use a different provider, I would strongly recommend considering it.
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God awful
What is the point of having an app when it is constantly down? Also randomly stopped allowing me to log in to check my HSA completely. The only way to check my balance is through the employee portal. Then it has the audacity to kept pushing me to use the app
