YouTrack appears to be a legitimate app. The AppsHunter Legitimacy Score for YouTrack is 90 out of 100 points across 7 verification signals from App Store and developer data.

YouTrack User Reviews

Name: YouTrack
Rating: 3.1 (29 reviews)

YouTrack

JetBrains

📊 Productivity

Customer Experience

Positive experience38.1% of reviews

Neutral19.0% of reviews

Negative experience42.9% of reviews

~ Based on 21 written reviews from the US App Store.

Is YouTrack Safe?

Not enough ratings yet to assess YouTrack.

Is YouTrack Legit?

YouTrack appears to be a legitimate app. AppsHunter Legitimacy Score for YouTrack is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Wiki trouble

Cannot open / download files from wiki.

DocPillmanR

7 months ago

Response from developer

Hi there, Please contact our support at jb.gg/ytsup and share details about what happens when you try to open or download files from the wiki so we can assist you further.

Horrible

First a demo project I don't want. Then after deleting everything in it, no way to remove the project. And then can't remove any filters. Can't login online because it tells me there's no account when there is. Completely worthless.

myreasonsmile

7 months ago

Response from developer

Hi! Thank you for your feedback. If you still have troubles logging in, we'd like to help. Please reach out to our team: https://jb.gg/ytsup.

Can’t attach a file on a long article

Keyboard doesn’t move down so can’t attach anything on mobile. Very limited and rubbish interface.

Edit: you can attach it now
but nothing happens when try to attach it. It doesn’t save. Broken mess.

reviewer481

a year ago

Can’t attach a file on a long article

Keyboard doesn’t move down so can’t attach anything on mobile. Very limited and rubbish interface

reviewer481

a year ago

wish it was like the web app

unlike the web app the mobile and iPad app are poorly designed
some basic features like showing notifications numbers on the app icon doesn’t work (app notification is on from settings)
sine using the web app have no choice other than using it but hopefully will get better

ar***80

a year ago

Response from developer

Thank you for your feedback! We'll appreciate it if you contact us via https://jb.gg/ytsup to share a more detailed description on the part of the app that you found poorly designed. As for the notification number: we have a feature request to add it, but I don't have any ETA for it.

Does not match the web version standard

The app has a long way to go to catch up with the awesome work being done on the web version of the service. It is clunky at best and recently throwing an error on opening.

Looking forward to having a functional app soon. In the meantime, I’m impressed with the web version and will continue to work there. The mobile app will be uninstalled in the meantime to prevent email notifications attempting to open the app.

Thank you for the great YouTrack web application!

xPantha

a year ago

Response from developer

Hi! We're sorry to know your experience with the mobile app wasn't great. We'll be glad to learn more about the issues you encountered and how the app feels in comparison to the web version, and we'll appreciate you sharing more details in a support request: https://jb.gg/ytsup. Thanks!

Hard to use

I tried to add a saved search to favorites by putting a star on it. This had the effect of removing the saved search from the list, as if I had deleted it. Still can’t find where the “favorite” searches are hidden.

jbarnum

a year ago

Response from developer

Hi, Unfortunately, the app's functionality is limited compared to the web version, and it doesn't support adding saved searches to the favourites. When you open the drop-down, it will show your favourite saved searches, and clicking on one will apply the corresponding filter and pop it up. If you require additional information, please contact our support: https://jb.gg/ytsup

Importing tasks nearly impossible

Not at all nimble or flexible for supporting modern workflows

Hhrbsjdjdkebbhbv

2 years ago

Response from developer

Hi! I'm sorry that you found the experience confusing. We'd be happy to learn more about these issues. If you'd like to share more details, please submit a request through our support form: https://jb.gg/ytsup.

It's baaad so many features missing.

So many features and UX missing, I was going to give it a chance but there's too many things missing.
Don't make this available for MacOs because it's baaad.
Common scroll/drag doesn't work
Your links get hiijacked into the app and doesn't even work.
Board is missing information.

Jackymayo1245

2 years ago

Great app (boards in issue missing)

Brilliant app. Would love to be able to modify the “boards” within an issue.

Seems to be possible in web app but not mobile.

Other than that great.

pledge99

3 years ago

Definitely functional, but needs to catch up with the web version.

I wish it were as powerful as opening the browser version on Safari... Lacks a lot of the features present on the non-App Store version.

tabuu9

3 years ago

Response from developer

Hi! If you'd like to share what particular features are lacking in the mobile app, please reach out using our support form: https://jb.gg/ytsup. Thanks for the feedback!

Finally

Finally an App I can use. I feel like this app is so great for my workflow because I don’t want to be on my computer all the time so this is a great substitute. I still think I can use some improvement but this app definitely doesn’t deserve all the hate it’s getting

lewisbwl

4 years ago

Response from developer

Thank you for the positive review. We'll do out best to continue improving the app and making it better!

Frustrating and Unreasonably Limited

I love JetBrains, and YouTrack on web is great, but this app feels like it was designed entirely on a whiteboard. Missing functionality (e.g. no dashboards, overly cumbersome to accomplish basic things like deleting issues) and missed opportunities (e.g. issue list has no swipe, no long-press commands, and no multi-select) make for a frustratingly tedious experience.

It has an entire view dedicated to Agile boards with “swimlanes” - at first it seems difficult to drag issues around, but there’s a zoom button that makes this much easier. (There should really be a mini-tutorial for this!) My biggest gripe however is that they didn’t include the backlog, and there’s no obvious way to move issues to the current sprint. Adding multi-select as I mentioned above would remedy this.

Every time you change a field, the app pauses while it syncs with the server. As a result, attempting to change a bunch of things in one go feels very tedious and slow. Things like pressing a tiny X to back out makes it that much harder.

Linking issues is missing parent-child link creation for some reason. It’s also the kind of thing I’d like to do at the issue-list level, not deep inside an individual issue’s top-right menu.

The devs desperately need to use this in a real world project and iterate on the functionality! I apologize if I’m mistaken on this presumption, but it truly feels that way to me right now.

I’m also trying this on iPhone 12, not iPad, so it could be that some functionality is hidden here. Even so, I think dashboards are super important on mobile, and should be available on both.

TL;DR: It’s not snappy, but you can probably use this app decently as a developer right now, whereas for project management I think it’s completely unusable. I’d be happy to update this review in response to improved functionality. Thanks.

philbertron

4 years ago

Response from developer

Thank you so much for such detailed feedback. Regarding features — we do consider implementing some of them, but no ETA can be provided. As for the bugs — we'd appreciate if you could reach out to us via jb.gg/ytsup or 'Send feedback' in the app and share the details so that we can address these issues.

Great update, performance issues addressed!

Overall this new update is amazing. Works seamlessly now with a 2FA auth flow unlike before and the UI is clean and simple. The only downside is the performance. While switching between tabs I noticed that the app locks up with the agile board tab being by far the slowest and can sometimes lock up for up to a few seconds. Once this gets addressed this app is an easy 5 stars.

Edit: In the latest update the performance is much better! Nice work!

TheOneTrueReview

5 years ago

Response from developer

twomedia, thank you! We will keep improving the performance.

Best for project any size

It’s basically the best, I use it to manage my home projects and personal things.

You can run your own youtrack instances for free or use their hosting.

R1cebank

6 years ago

Please make this app better

I really want to like and use this app, but there are severe limitations and that push me back to using YouTrack through a browser. To be clear, I use this app on an iPad.
1. Why are none of the panels I created in the browser version for my dashboard available in the app? These are essentially predefined searches that show me at a glance the progress my team is making. Why do I need to recreate them again here?
2. On long tickets with many comments, screenshots, etc, this mobile app just falls flat. The media doesn't load right and the entirety of the ticket may or may not load at all.

SmrtAl3k

6 years ago

Response from developer

Thank you for your review, Teryx510! Do you mean that you are using a dashboard with widgets to track your team progress? We're still collecting feedback regarding this feature. Feel free to create an issue with your use-cases in our tracker http://jb.gg/yt-mobile. Would the saved searches on the Issues screen help you?

Not there yet, unfortunately

Unfortunately it crashes all the time when looking at issue comments. Would have been great otherwise!

s3nch4

7 years ago

Unusable with internal CA issued TLS cert

The app just fails with a terrible error message “Network request failed” when YouTrack is using a TLS cert from an internal CA, despite that cert being loaded into iOS.

YetAnotherDev

8 years ago

Response from developer

Thanks for the review, YetAnotherDev! We will investigate this problem. I've created arequest (https://youtrack.jetbrains.com/issue/YTM-1050) in the dedicated project at https://jb.gg/yt-mobile. Thank you! Alexander